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Hotel Waterfall

3.0 star property

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Photo gallery for Hotel Waterfall

Family Deluxe Room
Exterior
Restaurant
Exterior
Interior

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
160 Jalan Utama, George Town, Penang, 10450
  • Place, Arulmigu Balathandayuthapani Temple
    ‪10 min walk‬
  • Place, Gurney Plaza
    ‪17 min walk‬
  • Place, Gurney Drive
    ‪2 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Deluxe Room

Family Deluxe Room

Family Deluxe Room

  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Interior entrance
Super 8 Hotel @ Georgetown
Downtown George Town
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
3.7 out of 5, Good, 510 reviews
The price is €35
includes taxes & fees
12 Jul - 13 Jul
Super 8 Hotel @ Georgetown

About this property

Hotel Waterfall

2 restaurants, a bar/lounge, and 2 coffee shops/cafes are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.
Hotel Waterfall offers 48 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathrobes and complimentary toiletries.

This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and hair dryers can be requested.

During your stay at Hotel Waterfall, you're just a quick walk from Penang Botanic Gardens. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 2 restaurants, 2 coffee shops/cafes, and a bar/lounge
  • Amenities include free lobby newspapers, a front-desk safe, and laundry facilities
  • Just a 2-minute drive from Gurney Drive and a few minutes from Gurney Plaza
There are 2 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at Hotel Waterfall. Free self parking is available.

This 3-star George Town hotel is smoke free.

Hotel Waterfall has 2 restaurants on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Hotel Waterfall Reviews

Reviews

6.6
Rating 10 - Excellent. 12 out of 66 reviews
Rating 8 - Good. 19 out of 66 reviews
Rating 6 - Okay. 17 out of 66 reviews
Rating 4 - Poor. 9 out of 66 reviews
Rating 2 - Terrible. 9 out of 66 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Nandini

Good service by the staffs.
Stayed 1 night in Jan 2026
Verified

8/10 Good

luke

This hotel is located very close to the botanical gardens and a national park. They are beautiful and worth the trip. The staff were great.
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

CLEMENT

Liked: Cleanliness, staff & service, room comfort

2 night at Hotel Waterfall

Air condional at first room not working, then the counter agrees to change a new one for us, but the air conditional leaking
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Noor Haidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Letchumanan

Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
baik dan selesa
Stayed 2 nights in Feb 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018
Verified

8/10 Good

SASHIKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by temple
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Verified traveller

Hotel in town

It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
Stayed 1 night in Mar 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2018
Verified

2/10 Terrible

angeline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
Stayed 2 nights in Dec 2017
Verified

8/10 Good

Harifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Stayed 4 nights in Oct 2017
Verified

8/10 Good

John Winn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value, I would stay again

Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walk distance 20 min to Botanic Garden
Stayed 1 night in Aug 2017
Verified

8/10 Good

Wooi Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Carpark Issue

Just a little inconvenience for carpark issue, the rest was fine.
Stayed 2 nights in Aug 2017
Verified

10/10 Excellent

letchumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay because for old people they can go to temple it's near.
Stayed 1 night in Jul 2017
Verified

6/10 Okay

Kim Tat

average hotel

average hotel. not too bad to stay
Verified

4/10 Poor

Dorin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bising pasal berdekatan dengan jalan
Verified

4/10 Poor

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities

الفندق يحتاج إلى صيانة

الغرف أقل مستوى مما تظهر عليه في الصور
Verified

8/10 Good

Mohd Zailan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel yg sesuai untuk percutian keluarga

sangat menyelesakan . Penyambut tetamu yang peramah . selain itu, keadaan bilik yang sesuai untuk percutian keluarga . Pada waktu malam , keadaan sangat menenangkan . Kelemahannya cuma WIFI . ENJOYY !!!! ^_^
Verified

6/10 Okay

Verified traveller

Wifi connection is weak and the first check in day was unable to connect. Meanwhile, the door seems like broken and need to push hard when open & close the door. Overall is ok.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

악평하는 것 아닙니다. 가격이 안맞다면 차라리 익스피디아에 올리지 마세요.

1) 먼지는 뭉치로 몰려다닙니다 2) 침대보 안갈고 그대로 사용합니다. 4일동안! 3) 청소담당 중국여자는 욕이나 하고 다닙니다
Verified

8/10 Good

Mohd Zahafiz

Liked: Room comfort

good to stay, will come again

the room clean and comfortable for us (2 person standard room). free wife and the speed fast, my wife enjoy movie and browsing while waiting me when out for meeting. short drive to Gurney Plaza. . For instance, the room I stayed in had complementary tea & coffee sachets, but the kettle was rusted. Please change for the new one
Verified

6/10 Okay

Verified traveller

Big Family Room

This was my 2nd times stay at this hotel. Even this hotel not modern not famous than others but I still prefer to stay here. This hotel provide a comfort, big and clean family room with reasonable price that hard to get from others.