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The George Penang By The Crest Collection

4.0 star property
VIP Access

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Photo gallery for The George Penang By The Crest Collection

Lobby
Exterior
Outdoor pool
Suite (Colonial Suite) | Balcony
Premier Executive Suite

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Room service
  • Gym

Explore the area

View in a map
138 Jalan Penang, Georgetown, George Town, 10100
  • Place, Georgetown UNESCO Historic Site
    ‪3 min walk‬
  • Place, KOMTAR
    ‪10 min walk‬
  • Place, Swettenham Pier Cruise Terminal
    ‪17 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪19 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed (Executive)

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed (Executive)

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room (Executive)

Deluxe Twin Room (Executive)

Deluxe Twin Room (Executive)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room (Governor)

Family Room (Governor)

Family Room (Governor)

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Governor Twin

Governor Twin

Governor Twin

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (Heritage)

Suite (Heritage)

Suite (Heritage)

  • 89 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Colonial Suite)

Suite (Colonial Suite)

Suite (Colonial Suite)

  • 99 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Premier)

Deluxe Room, 2 Queen Beds (Premier)

Deluxe Room, 2 Queen Beds (Premier)

9.0 out of 10
Wonderful
(2 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Executive Suite

Premier Executive Suite

Premier Executive Suite

  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Pearl Suite without balcony

Pearl Suite without balcony

Pearl Suite without balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 44 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Twin Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Pearl Suite with balcony

1 bedroom, premium bedding, in-room safe, individually decorated

Pearl Suite with balcony

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Triple Room (Deluxe)

1 bedroom, premium bedding, in-room safe, individually decorated

Executive Triple Room (Deluxe)

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe King Room

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe King Room

  • Sleeps 2

View all photos for Executive Deluxe King Room

1 bedroom, premium bedding, in-room safe, individually decorated

Executive Deluxe King Room

  • Sleeps 2

View all photos for Premier Executive Suite

1 bedroom, premium bedding, in-room safe, individually decorated

Premier Executive Suite

  • Sleeps 2

View all photos for Governor Twin

1 bedroom, premium bedding, in-room safe, individually decorated

Governor Twin

  • Sleeps 2

View all photos for Colonial Suite

1 bedroom, premium bedding, in-room safe, individually decorated

Colonial Suite

  • Sleeps 2

View all photos for Heritage Suite

1 bedroom, premium bedding, in-room safe, individually decorated

Heritage Suite

  • Sleeps 2

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Twin Room

  • Sleeps 2

View all photos for Governor King

1 bedroom, premium bedding, in-room safe, individually decorated

Governor King

  • Sleeps 2

View all photos for Premier Deluxe Queen Room

1 bedroom, premium bedding, in-room safe, individually decorated

Premier Deluxe Queen Room

  • Sleeps 4

View all photos for Executive Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, individually decorated

Executive Deluxe Twin Room

  • Sleeps 2

View all photos for Pearl Suite With Balcony

1 bedroom, premium bedding, in-room safe, individually decorated

Pearl Suite With Balcony

  • Sleeps 2

View all photos for Pearl Suite Without Balcony

1 bedroom, premium bedding, in-room safe, individually decorated

Pearl Suite Without Balcony

  • Sleeps 2

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About this property

The George Penang By The Crest Collection

Colonial hotel with a 24-hour fitness center and a steam room
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Self parking is free. Additionally, a bar/lounge, a steam room, and a 24-hour front desk are onsite. Housekeeping is available on request.
The George Penang By The Crest Collection offers 92 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and bathrobes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
During your stay at The George Penang By The Crest Collection, you're just a quick walk from Georgetown UNESCO Historic Site. Enjoy features like free self parking, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, meeting rooms, and a multilingual staff
  • Onsite recreation includes a 24-hour gym and a steam room
  • 11 minutes by foot from KOMTAR and a 2-minute drive from Gurney Drive
The George Penang By The Crest Collection offers its guests an outdoor pool, a steam room, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

The business-friendly The George Penang By The Crest Collection also features multilingual staff, a garden, and room service (during limited hours). Free self parking is available.

This Colonial George Town hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
The George Penang By The Crest Collection has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free secured self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 48.60 for adults and MYR 48.60 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • Steam room

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (172 centimetre wide door)
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • Built in 2022
  • Colonial architecture
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The George Penang By The Crest Collection

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 48.60 for adults and MYR 48.60 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

The George Penang By The Crest Collection Hotel
The George Penang By The Crest Collection George Town
The George Penang By The Crest Collection Hotel George Town

Reviews

The George Penang By The Crest Collection Reviews

9.0

Wonderful

8.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 33 out of 49 reviews
Rating 8 - Good. 10 out of 49 reviews
Rating 6 - Okay. 4 out of 49 reviews
Rating 4 - Poor. 1 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

Reviews

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful heritage hotel in a great location. The room was a great size but it was a bit tired.
Stayed 4 nights in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent hotel , spacious room and balcony, great location, value for money , attentive concierge. Housekeeping should replenish the drinks daily as not replenished in 4 days .
Street view
Balcony
Bedroom
Stayed 4 nights in Jun 2025

10/10 Excellent

Sanford

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel that's not pretentious and has a nice touch of local heritage history. The staff is friendly. 　　　　　　　
Stayed 3 nights in Jul 2025

8/10 Good

Jason E T

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Experience

Ok, smooth check-in & check-out. Make up room sign did not light up when room card is removed from slot, when we leave the room.
Stayed 5 nights in Jul 2025

10/10 Excellent

Chunyang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming, nostalgic luxury hotel ideally located in the heart of Georgetown, Penang, just a short walk from the old town, where you can enjoy sightseeing, shopping, exploring historic buildings, and savoring delicious local cuisine. The location is excellent, with a 24-hour self-service laundromat just a 3-minute walk away. The hotel is clean, quiet, and well-equipped with all the essential amenities. Its lobby features an engaging display that shares the rich history of both the hotel and Georgetown. Our family of four (2 adults and 2 kids) stayed in a family room with two queen beds, which felt very spacious and comfortable. The only downside was the hot and humid late June weather, walking outside in the afternoon for even 10 minutes was nearly unbearable. We enjoyed staying at the hotel and will definitely rebook it next time.
Stayed 1 night in Jun 2025

10/10 Excellent

Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in great location

First time staying here and am very glad I did. Not only it’s an awesome hotel with great service, spacious room, bidet toilet but its location is very good. Lots of places are within walking distance
Stayed 3 nights in Jun 2025

10/10 Excellent

Eun Jung

Stayed 2 nights in Apr 2025

10/10 Excellent

Yu-An Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay whilst visiting Penang. Location is pretty central and easy to get around with many of the must visit locations. The room was very spacious and the facility is top notch. Will stay again
Stayed 2 nights in Mar 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Feb 2025

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
IT'S A BEAUTIFUL BUILDING, good staff, good facilities. It's probably the best hotel I have ever stayed in
Stayed 3 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

ALI

Stayed 4 nights in Jan 2025

6/10 Okay

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loud noises kept us up every night

We stayed for 3 nights and did not have one decent nights sleep. The nightclub nearby played loud doof doof music till the wee hours, the bed was hard and uncomfortable, and the doors of the other rooms slammed shut as people were coming and going. We left our To Be Cleaned light on every morning at 9am and room wouldn’t be serviced until 430pm. The shower leaked all over the bathroom floor. Breakfast was average. The hotel is in a great location, but I wouldn’t stay here again.
Stayed 3 nights in Dec 2024

8/10 Good

Vichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I was very satisfied about this hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Davis

Stayed 2 nights in Oct 2024

10/10 Excellent

CORY

Travelled with partner
Liked: Property conditions & facilities
Absolutely wonderful stay at The George. The staff were wonderful, the housekeeping staff, doormen, bar staff, and everyone else were outstanding.
Stayed 6 nights in Nov 2024

10/10 Excellent

PUI SHUEN

Stayed 3 nights in Aug 2024

8/10 Good

Michiru

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay!
Stayed 1 night in Aug 2024

4/10 Poor

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great location but loud music ruined the stay

The hotel is very conveniently located in George Town and within walking distance to a lot of good food and attractions. However I have it a low rating because the hotel is located next to a disco and the loud music and thumping was quite unbearable. It went on till they closed at 3am. If not for the music, everything was great. Staff were very friendly and helpful.
Stayed 3 nights in Aug 2024

6/10 Okay

shirin

Great location, beautiful building, friendly staff. Design and layout is weird. Rooms are dark and have flaws. Breakfast is not great. Hotel operation overall not smooth. Requests are not understood or considered. Billing in bar and restaurant not connected to the hotel.
Stayed 3 nights in Aug 2024

6/10 Okay

Paul

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness

Disappointing

Was not 5 star service or amenities. Staff was pleasant but not service oriented or knowledgeable. No body wash in bathrooms. Pool was too crowded-No place to sit. Lighting in room was dim. Not enough electric outlets. No full length mirror. We had a suite and the door between the bedroom and living room was poorly placed. It was always on the way of the drawers and closet. As far as cleanliness, the soap dish was never cleaned and one day I found a long dark hair on the bed. (It wasn’t mine). On the plus side, the massage chair in my suite and the heated toilet seat were very nice touches.
Stayed 4 nights in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in George Town

Really good location at the top of Chulia St which is where a lot of the restaurants are. We had a nice large room with a balcony, the TV was enormous and had a good range of channels. The room was spotless and the bathroom had a good range of toiletries. The pool is in the middle of the hotel and was a welcome respite from the July heat. 100% recommend this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

HAO

Stayed 3 nights in May 2024