2/10 Terrible
Louise B.
1 May 2025
Disliked: Cleanliness
Terrible experience!!!
This property was mis-sold to us. The first photo on the listing is of a swimming pool and it is talked about a lot in the listing. There is no mention of the pool being unavailable at certain times of year. The pool was the main selling point for us, but it was not open or available and we didn't even have an access card to it if it had been open!The apartment was dated, which you can see from the listing photos, but what you cannot know is that it was very poorly cleaned. The fausty, musty smell hit us as soon as we walked in, it smells like it had been locked up and 'moth balled' all winter - we opened all the doors and windows but it didn't help at all. The kitchen and bathroom were barely cleaned, crumbs on bread board, dirty cups, rubbish still in the bin, toilet not cleaned, bathroom carpet not hoovered. The bedding and towels were threadbare and not welcoming at all. We decided within 30 mins that we could not stay here even for 1 night.Sweetstay have been horrific, I started complaining to them within 30 mins of arriving at the apartment and was contacting them everyday for the next few days, explaining that we had returned the keys and had to find a hotel at our own expense and efforts. A terrible start to our holiday.I have now been contacting Sweetstay regularly over the last few weeks and they just keep fobbing me off about my refund. You can't phone them, they won't phone me - it's impossible.
Louise B.
Stayed 4 nights in Apr 2025