Gili Air Lagoon Resort by Waringin Hospitality Reviews
Reviews
8.0
Very good
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Rating 10 - Excellent. 68 out of 174 reviews
10 - Excellent
68
Rating 8 - Good. 58 out of 174 reviews
8 - Good
58
Rating 6 - Okay. 30 out of 174 reviews
6 - Okay
30
Rating 4 - Poor. 13 out of 174 reviews
4 - Poor
13
Rating 2 - Terrible. 5 out of 174 reviews
2 - Terrible
5
8.0/10
Cleanliness
8.2/10
Staff & service
7.2/10
Amenities
7.6/10
Property conditions & facilities
Reviews
6/10 Okay
Kenneth Birch
7 Dec 2025
Liked: Staff & service
The hotel requires a little maintenance but friendly staff
Our stay at Gili Air Lagoon was most enjoyable and of a tropical environment standard. The room was clean, cool and tidy and the staff were extremely helpful. The problem with reviews is that people tend to forget where they are and that they are on holidays. If you want alll the luxuries of home don’t go on holidays then. We go on holidays with no expectations and are always delighted and surprised by our experience, Gili Air Lagoon was another wonderful experience. From being serenaded on arrival to being provided with a great opportunity to live within this unique and wondrous part of Indonesia. It’s a 5 out of 5 from us and we hope to be back again real soon.
Wayne
Stayed 5 nights in Oct 2024
6/10 Okay
sandra, Abbotsford
Travelled with partner
7 Apr 2024
Liked: Cleanliness
Good location and liked the pool that is right from the door. We did not have wifi working very well during stay. Air conditioning in room was not working great but when we complained it was fixed and was better. We forms food was overpriced at the resort. Did not eat at the resort much as I had ordered chicken wings with drinks and only 3 tiny wings came. There are plenty of reasonable food options within walking distance though.
This property was not how it was protrayed, the pictures of the rooms and surrounding property made it look much more up to date than it is. We stayed only one night of the week we had booked and moved to another resort on another island for duration of our vacation.
Terry
8/10 Good
Lisa
Travelled with partner
17 Apr 2023
Liked: Cleanliness, staff & service
Great location just off the beach. Staff are amazing and very helpful. Infinity pool by hotel restaurant/bar was great. View of the ocean. Only 6 loungers and no umbrellas. Breakfast included was basic but delicious. Rooms are definitely dated and could use updating. Lots of ants in room. Bathroom is part outdoor so very buggy. Always had hot water and air conditioner worked great. Lagoon pool is run down and needs cleaning. Not sure what use to be at the center of the pool but was being repaired during our stay. Wifi barely works.
The pool was great for kids, right at your doorstep. The property wasn't on the beach though, which I had thought it would be (perhaps my mistake). It was only a few minutes walk, so was ok. Staff was friendly & helpful. Overall, it was a decent place to stay.
Very private due to the layout and small number of units
Staff very helpful
Staff and cats very friendly. Bring biscuits for the cats
Close to good restaurants and ferry
This is not related to the resort.
The sea is why we came.The businesses on the islands need to clean up all the rubbish in the water, probably not their fault but seeing all the plastics film and metal foil from packaging in the sea is a not going to make me come back. The ENVIRONMENT is your business.
If you can engage the tourists, give them fine net bags to collect the rubbish while they are in the water and return it. It the least we can do and its not hard.
This property looks nothing like the pictures on the Expedia website!!! My husband and I booked and paid for 3 nights and left after 1. The pool had a big calcium build up ring just above the waterline, the staff barely spoke english and the service at the pool bar sucked! The landscaping around the pool and the entire property was non existent, you might mention to potential guests that the island was hit by a 7 magnitude earthquake just over 12 months ago and they are still clearly recovering from that! I’d like a refund for the two nights that we didnt stay at a property we were ‘duped’ into booking by misleading images on your website. Please contact ASAP regarding a refund!!
Having your own chaise lounge in your own private pool was superb. It was very quiet and tranquil. The staff were exceptional. Very romantic atmosphere. Close to the beach restaurants. There was a fabulous spa just on the corner. I will be back .
Gili air lagoon is in a great location near to the port and the main bars and restaurants. The staff were very friendly and always willing to help out, e.g. arranging our fast boat back to Bali and organising a good snorkelling tour.
The rooms were great and had everything needed. The pool was the best bit, with each room feeling like they have their own private space but, giving you space to swim and relax in a bigger pool if you want. Definitely think it's the best resort on the whole island.
It was the most disapointing experience I’ve ever had! and I travel a lot.
On arrival I was told I can’t check in as my room is going through some renovations and there’s no electricity... and that’s it!!! No sorry, no willingness to help me perhaps find another hotel! Shocking!! Wotif that was the last time I booked with you! and I’m not exaggerating. I realise that every company, even at this level can make a mistake like everyone else but the customer service was simply unacceptable! Put yourself in my shoes for a minute... you spend hours researching your dream destination and accomodation months before you go on a trip... then with time your excitement builds up and when you finally get there you are told you can’t check in!!! that’s not it! ....you still get charged for your entire stay!!! Very, very disappointing!!