17 Jul 2022 by Herman
Thank you for your review we appreciate you taking time to review. Best wishes Herman- Hotel manager
29 Mar 2019 by Duncan
Dear Valued Guest We appreciate your time and willingness to offer us feedback on your recent stay with us.We are grateful that you enjoyed and loved the variety of items in our breakfast offer. We also have taken note of your feel about our dinner and indeed we will always strive to ensure complete guest satisfaction in all areas while staying with us. Thank you for choosing to stay with us.
Lake Kivu Serena Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A 24-hour business centre and meeting rooms are available. A terrace, gift shops/newsstands, and a garden are also featured at Lake Kivu Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Gisenyi hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Lake Kivu Serena Hotel offers 30 air-conditioned accommodations with a safe and complimentary bottles of water. LCD televisions come with premium satellite channels. Bathrooms include baths or showers and hairdryers. This Gisenyi hotel provides complimentary wireless Internet access.
The Lake Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Ziwani Cafe – This café only serves light fare.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Lake Kivu Serena Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Barclaycard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
