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Carlton Apartments

4.0 star property

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Photo gallery for Carlton Apartments

Flat-screen TV
View from room
Flat-screen TV
View from room
City view

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Air-conditioning

Explore the area

View in a map
Cnr Clifford St & Northcliffe Terrace, Surfers Paradise, QLD, 4217
  • Place, Surfers Paradise Beach
    ‪2 min walk‬
  • Place, SkyPoint Observation Deck
    ‪3 min walk‬
  • Place, Cavill Avenue
    ‪7 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪28 min drive‬

Room options

View all photos for Standard Apartment, 1 Bedroom

Full-sized fridge, microwave, oven, stovetop

Standard Apartment, 1 Bedroom

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Apartment, 2 Bedrooms

Flat-screen TV

Standard Apartment, 2 Bedrooms

  • City view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

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About this property

Carlton Apartments

Along with an outdoor pool, this smoke-free apartment building has WiFi in public areas and laundry facilities. Self parking is free. Additionally, tour/ticket assistance, a garden, and barbecue grills are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a sitting area. Housekeeping is not available.
Carlton Apartments offers 32 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

In-room wireless Internet access is available for a surcharge. Flat-screen televisions come with premium cable channels.

Recreational amenities at the apartment include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Carlton Apartments, you're just a quick walk from Surfers Paradise Beach. Enjoy features like free self parking, plus an outdoor pool and a roundtrip airport shuttle (surcharge). This upscale apartment building has 32 apartments. Each apartment includes amenities such as a kitchen and a washer/dryer.
  • Each apartment offers a kitchen, a washer/dryer, and a balcony
  • Free self parking
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Steps from Surfers Paradise Beach and 6 minutes by foot from Cavill Avenue
  • Airport shuttle service available for a fee
As a guest of Carlton Apartments, you'll find an outdoor pool, barbecue grills, and tour/ticket assistance. Public spaces have WiFi for a fee. Carlton Apartments also features a garden, laundry facilities, and pool umbrellas. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast apartment is smoke free.

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Cot: AUD 35 per day

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 35 per night

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • Flat-screen TV with premium cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • No housekeeping service
  • Restaurant dining guides
  • Tour and ticket assistance

Things to do

  • Surfing/bodyboarding nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 32 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 3:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 35.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 35.0 per day
  • Rollaway bed fee: AUD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 3:30 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Carlton Apartments Surfers Paradise
Carlton Surfers Paradise
Carlton Apartments Apartment Surfers Paradise
Carlton Apartments Gold Coast/Surfers Paradise
Carlton s Surfers Parase
Carlton Apartments Apartment
Carlton Apartments Surfers Paradise
Carlton Apartments Apartment Surfers Paradise

Carlton Apartments Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 74 reviews
Rating 8 - Good. 28 out of 74 reviews
Rating 6 - Okay. 19 out of 74 reviews
Rating 4 - Poor. 7 out of 74 reviews
Rating 2 - Terrible. 5 out of 74 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family and small children
Good location modern apartment crowded parking making difficult with children
Stayed 7 nights in Mar 2021

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Perfect for quick getaway

This apartment is great location. Central to everything. The staff at this apartment are great. Extremely helpful and so friendly, kind and went above and beyond in making our stay relaxing and easy. Clean pool. Only dissapointing is the apartment is extremely run down
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and tidy. The communication with the manager was awesome answered all our questions and was very helpful. Easy access to everything.
Stayed 7 nights in Nov 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Oct 2019

2/10 Terrible

Unit007

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower need to be upgraded cockroaches running around in unit no dishwasher over priced poorly run
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Great location, close to beach

Great location, but could do with a spruce up.... My husband and I stayed at Carlton Apartments for 1 week, was a bit disappointing that we were given only one towel each and one only hand towel. Had to wash our own, then had no towel to use in the meantime..No room service at all, otherwise had a pleasant stay.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
location excellent all good...…………………………………………………………………...
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Place was infested with coacraches and full of mosquitoes When I turned the light on night multiple cockroaches were crawling on the bedroom floor and kitchen benches The bed linen was not clean and I sustained multiple bites in the bed Despite me raising the above with the property manager I was refused refund for the remained of the nights and was demanded I provide photos of this disaster - I could not tolerate staying one more night to serve this purpose Horrible customer service Staff disappeared from the usual admin area and avoided any interaction with me to solve the issue Horrible experience!!
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position to Cavill Avenue and the tram. Very close to the beach
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough bedding for the 5 people paid for. Overall good. Great location. Communication great.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was good value for money,good location,not the best hotel on the gold coast but wouldnt expect it for the price .
Stayed 7 nights in Jan 2019

6/10 Okay

Sydney

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The washing machine broke down the first time I tried to use it on the 3rd night. Not fix. We booked a 2-bedroom apartment, and there is only one air conditioner unit in the dinning area. It apparently has motion sensor that shuts down after 30 minutes when no movement. Needless to say, you have to get up in the middle of a foxtel movie to keep the air cond unit running! And forget about a good night sleep, with the air cond auto shut down on it own, the ceiling fan in both bedrooms are too noisy to run at night, I have been getting up at least 3 times a night to turn on the air cond. The stand up fan the reception lend us on the second last night of our stay was too little relief too late. Beware of the housekeeping too, they came once during our 9-night stay. Well, what more can I say.
Stayed 9 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amisha is great. Responded to all our querues. Closeness to the heart of surfer's paradise.
Stayed 5 nights in Dec 2018

8/10 Good

Amanda

Liked: Room comfort

Getaway

Apartment 22 - The apartment was clean and tidy but a little dated. Small leak in the main bathroom. great spot for a short break wouldnt stay with small children as hi-rise. 3 adults stayed - no sofa bed so must select 2 bedroom apartment or an additional charge.
Stayed 5 nights in Oct 2018

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay!

My stay at Carlton Apartments was excellent. The apartments are in a fantastic position near Cavill mall and with the light rail station at the end of the road. The apartment was comfortable and extremely clean. We had ocean views from the balcony. A very pleasant stay.
Stayed 6 nights in Jun 2018

8/10 Good

Wes, Brisbane

Liked: Staff & service, property conditions & facilities, room comfort

2 bedroom self cont. apart.

Was good for price location was great very close to main beach, unit was not the cleanest but was neat an tidy lots of room.
Stayed 2 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Close to everything needed in Surfers Paradise, room has a good amount of space.
Stayed 5 nights in Mar 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Hmmm would not stay here again needs to be highly updated
Stayed 1 night in Jan 2018

8/10 Good

Jen, Brisbane

Liked: Cleanliness

Very close to patrolled beach and restaurants

Overnight last minute booking Great value for money as super close to everything Great for families
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Floor was wet when arrived, was slimey and sandy. Bottle lids and cigarettes left on the verandah, someone else's hair on the pillows, sand in the bed, looked like it had just been remade not changed, glass over the floor and in the carpet, plates and cutlery not even cleaned properly. The lady at reception was very abrupt and needs to gain some more friendly communication skills.
Stayed 1 night in Dec 2017

4/10 Poor

Jadine, Z

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Waterview apartment

Overall the staff was nice, especially holding our bags for extended times, however the floors and beds were sandy, couches were wet and the bathrooms looked pretty unhygienic

6/10 Okay

Verified traveller

Liked: Cleanliness

Comfortable

Clean rooms close to everything had an issue with getting the keys from the safe but called emergency number. And someone came to help straight away ,only other thing was the main bathroom was locked and everyone had to use the ensuite in our room a bit inconvenient