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Crowne Plaza Surfers Paradise by IHG

4.5 star property

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Photo gallery for Crowne Plaza Surfers Paradise by IHG

3 restaurants, breakfast served
Point of interest
Junior Suite, 1 King Bed, Ocean View
Suite, Ocean View (Penthouse)
Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
2807 Gold Coast Highway, Surfers Paradise, QLD, 4217
  • Place, Broadbeach Beach
    ‪5 min walk‬
  • Place, Gold Coast Convention and Exhibition Centre
    ‪15 min walk‬
  • Place, Surfers Paradise Beach
    ‪19 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪28 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Balcony

Water view

Room, 2 Double Beds, Balcony

9.0 out of 10
Wonderful
(29 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(26 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (Penthouse)

Suite, Ocean View (Penthouse)

Suite, Ocean View (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 119 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Ocean View (High Floor)

9.4 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(35 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(6 reviews)
  • Partial ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(29 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

8.2 out of 10
Very good
(27 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(16 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View (Top Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View (Top Floor)

  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Low Floor)

Suite, 1 Bedroom (Low Floor) | Room amenity

Suite, 1 Bedroom (Low Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor)

9.2 out of 10
Wonderful
(15 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(15 reviews)
  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Surfers Paradise by IHG

3 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a coffee shop/cafe, and a hot tub are onsite. Housekeeping is available on request.
Crowne Plaza Surfers Paradise by IHG offers 269 accommodations with safes and bathrobes. Rooms open to balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Crowne Plaza Surfers Paradise by IHG's great beach location. During your stay, you're just a quick walk from Broadbeach Beach. You'll find features like free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi (speed: 25+ Mbps)
  • For dining with pool views, stop by Relish Bar & Grill, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes an outdoor tennis court and a gym
  • Guests have great things to say about the value of their stay and the pool
  • Just a 2-minute drive from Gold Coast Convention and Exhibition Centre and a few minutes from The Star Gold Coast
Crowne Plaza Surfers Paradise by IHG offers its guests a children's pool, an outdoor pool, an outdoor tennis court, and a hot tub. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A fitness center, a terrace, and a vending machine are also featured at the luxury Crowne Plaza Surfers Paradise by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Relish Bar & Grill - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Shooey's Sports Bar - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Horizon Sky Dining - Onsite buffet restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (AUD 25 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Horizon Sky Dining
  • Relish Bar & Grill
  • Shooey's Sports Bar

Things to do

  • Bicycles
  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 25 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel

Crowne Plaza Surfers Paradise by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews
Rating 8 - Good. 232 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Colin

Liked: Cleanliness, amenities
Disliked: Staff & service
Check in was an abysmal free for all, just anyone rush a counter that becomes free and get checked in. There was no organisation to the.process
Stayed 1 night in Jan 2026

8/10 Good

Maria

Stayed 0 nights in Jan 2026

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes room was good . Although when we left we found a cockroach on the bed ..
Stayed 7 nights in Jan 2026

10/10 Excellent

Robert, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great service. Clean and large room. Amazing view. Good breakfast. Kind and willing staff.
Stayed 3 nights in Jan 2026

8/10 Good

Solange

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great amenities, clean room, beautiful view. Unfortunately the check in was late than I was told, otherwise I would rate it 5stars
Stayed 1 night in Jan 2026

10/10 Excellent

Estella

Stayed 4 nights in Jan 2026

10/10 Excellent

Seyidali

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Leanne Rose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room staff were all amazing. Special mention to Scarlett who was personable friendly and proffesional. A great asset to your establishment.
Stayed 8 nights in Jan 2026

6/10 Okay

Maryanne

Travelled with family
Liked: Staff & service
Room was dated, no art works,just a print behind the tv and the tv seemed ancient - no nice creams or shower cap in bathroom -small swimming pool not enough pool chairs
Stayed 2 nights in Jan 2026

8/10 Good

Laura

Stayed 8 nights in Jan 2026

10/10 Excellent

Neil Patrick

Travelled with partner
Liked: Cleanliness, amenities
Well maintained property and room.
Stayed 4 nights in Jan 2026

8/10 Good

Barry

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff very nice ..couch in room was only real problem as it was wet from previous tenant and we could not use it but we got by ..didnt let it spoil our weekend away
Stayed 2 nights in Jan 2026

10/10 Excellent

Trisha

Liked: Cleanliness
the rooms were spacious , the hotel was clean and the tram was steps away
Stayed 3 nights in Jan 2026

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We have stayed at the Crowne Gold Coast and Fiji previously. We noticed a marked difference in the variety and services provided for the buffet breakfast and service staff. The buffet has less variety than other places. One marked difference was that there was no longer a personalised coffee order when you first arrived. There were activities advertised such as cook with a chef, which was advertised and we enquired about. We wreee told we did not need to book just turn up. When we did turn up the front desk had no idea about what was happening it he activity. The manager went about trying to find someone who knew something about it to no avail. Half an hour later we were told that there was a communication breakdown between food and beverage and guest service and that there would no longer be a class conducted. The coffee machine they have there for guests to use, instead of a barista making drinks, was on the blink constantly. One of the days we requested some chilli flakes for our breakfast, the server was unable to locate any chilli flakes. Overall the hotel did not live up to expectations.
Stayed 3 nights in Jan 2026

10/10 Excellent

Charmayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect couples getaway. Comfortable room, great dinner and breakfast, and amazing staff who were friendly and helpful. We’d happily stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yeah the roommate spacious and comfortable and the hotel was clean. location was excellent to the tram
Stayed 4 nights in Jan 2026

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes, the room, overall service and breakfast were excellent. We would recommend the venue to anyone looking for a relaxing and enjoyable holiday.
Stayed 5 nights in Jan 2026

8/10 Good

Daniela

Stayed 4 nights in Jan 2026

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2026

8/10 Good

Jaejin

Stayed 2 nights in Jan 2026

10/10 Excellent

Craig

Room was very clean and a good size. Hotel location excellent, tram stop right across from Hotel Reception.
Stayed 2 nights in Jan 2026

8/10 Good

Angela

Liked: Amenities, property conditions & facilities
No ash tray in designated smoking area. Just a rubbish bin with a plastic bag in it. Mould in the shower, Leak behind tiles in shower,
Stayed 4 nights in Jan 2026

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and clean. Huge room and fantastic views.
Stayed 1 night in Jan 2026

10/10 Excellent

Prof Peter

Business traveller
Liked: Cleanliness, staff & service, amenities
Essentially everything was excellent hence 5 star rating. First stay at this hotel and definitely near top fir Gold Coast Allowing for it being in medium high cost bracket. Staff were excellent and well trained , room on 15 th floor was amazing with both ocean and hinterland views.
Stayed 1 night in Jan 2026

4/10 Poor

Tameka

Stayed 1 night in Jan 2026