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Mermaid Waters Hotel by Nightcap Plus

3.5 star property
VIP Access

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Photo gallery for Mermaid Waters Hotel by Nightcap Plus

Relax by the pool surrounded by lush greenery and lounge chairs.
Enjoy socializing and dining at our bar, featuring multiple screens and comfortable seating.
Relax on the balcony with a view of the pool area, surrounded by palm trees and a well-maintained lawn.
Welcome to our hotel, where a beautiful entrance sets the tone for a relaxing stay, surrounded by lush greenery and convenient parking.
Welcome to Mermaid Waters Hotel, where a modern design and sheltered entrance await.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar

Explore the area

Map
Cnr Markeri Street & Sunshine Boulevard, Mermaid Waters, QLD, 4218
  • The Star Gold Coast
    ‪3 min drive‬
  • Gold Coast Convention and Exhibition Centre
    ‪3 min drive‬
  • The Oasis
    ‪4 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Accessible Studio King

Relax in a stylish room with a large bed, desk, and window offering a view of the outdoors.

Accessible Studio King

9.0 out of 10
Wonderful
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mermaid Suite

Relax in a stylish room with a large bed, bedside table, and a beautiful beach scene above.

Mermaid Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Studio Twin Queen

Two single beds with white linens and blue accent pillows, flanked by a bedside table and lamp.

Studio Twin Queen

9.0 out of 10
Wonderful
(14 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Family

Two single beds with white linens and blue accent pillows, a desk, and a flat-screen TV.

Studio Family

9.2 out of 10
Wonderful
(12 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Studio King

Relax in this stylish room with a large bed, sofa, and desk, plus a kitchenette and flat-screen TV.

Studio King

9.2 out of 10
Wonderful
(59 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio Family Spa

Two single beds with white linens and dark headboards, a bedside table, and a wall-mounted artwork.

Studio Family Spa

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Mermaid Waters Hotel by Nightcap Plus

Hotel with a golf course, near Gold Coast Convention and Exhibition Centre
This hotel features a golf course, an outdoor pool, and a restaurant. Free buffet breakfast and free self parking are also provided. Other amenities include a bar/lounge, concierge services, and dry cleaning.
Guest accommodations at Mermaid Waters Hotel by Nightcap Plus offer safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
Guests can play rounds at the 9-hole golf course. Other recreational amenities include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Mermaid Waters Hotel by Nightcap Plus gets high marks from our customers. During your stay, you'll be within walking distance of Pacific Fair Shopping Centre. You'll find features like free self parking, plus an outdoor pool and a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a golf course
  • Guests have great things to say about the convenient parking and the breakfast
  • Just a 3-minute drive from The Star Gold Coast and a few minutes from The Oasis
Mermaid Waters Hotel by Nightcap Plus offers its guests a golf course and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Barbecue grills, an arcade/game room, and tour/ticket assistance are also featured at Mermaid Waters Hotel by Nightcap Plus. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Gold Coast hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Brasserie - This family restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie

Things to do

  • 9-hole golf course
  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's games
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Limited room service

More

  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from July 15 2025 to August 15 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mermaid Waters Quality Hotel
Quality Hotel Mermaid Waters
Quality Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel
Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

Mermaid Waters Hotel by Nightcap Plus Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1004 reviews
Rating 8 - Good. 356 out of 1004 reviews
Rating 6 - Okay. 81 out of 1004 reviews
Rating 4 - Poor. 29 out of 1004 reviews
Rating 2 - Terrible. 14 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were clean, the mattress overhung the base by quite a bit so the mattress would sag that side. The breakfasts were cold ( sausages, bacon, eggs,tomato)
Stayed 2 nights in May 2025

10/10 Excellent

Lainie

Stayed 4 nights in Apr 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with a welcoming atmosphere and great staff, stayed for a couple of nights and had a really great break, food options in restaurant was excellent.
Stayed 2 nights in May 2025

8/10 Good

Rick

Stayed 1 night in Apr 2025

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, the pub next door was great, with really nice meals. Room was provided with tea an d coffee, but no milk left in the fridge to make it!
Stayed 3 nights in Apr 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Only one night extremely good and excellent value for money
Stayed 1 night in Apr 2025

6/10 Okay

Kate

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was a easy place to stay supper Comfortable beds and friendly, hard-working staff, easy location to shops and beach only thing that let them down was the Lack of cleanliness. Not sure if this was a staffing issue or not, as everybody seem to be working so hard.
Stayed 7 nights in Apr 2025

10/10 Excellent

JIALEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 3 nights in Apr 2025

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable with friendly service
Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable bed I’ve slept on in a hotel in a long time!
Stayed 4 nights in Apr 2025

8/10 Good

tristan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Coffee

Wrong room at 1st, but changed straight away, service was great. Breakfast was very good. Coffee was good.
Stayed 1 night in Apr 2025

10/10 Excellent

Pao-Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Stayed 1 night in Apr 2025

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Guests were smoking in the stairwells

I was a little annoyed to see another guest smoking in the stairwell which the smell lingered into the floor of the hotel rooms. I called reception twice because it also was coming through the split system which I believe wherever the outdoor units are kept someone was smoking near those as well as the termite smoke smell was lingering in our room
Stayed 1 night in Apr 2025

10/10 Excellent

harpreet

Very Nice
Stayed 1 night in Apr 2025

10/10 Excellent

Anntain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Apr 2025

2/10 Terrible

Tina

Disliked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

JR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Audrey

Stayed 1 night in Mar 2025

10/10 Excellent

Ann-Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clean room excellent buffet breakfast - we will definitely return
Stayed 1 night in Mar 2025

6/10 Okay

Deshni

Liked: Cleanliness, staff & service
Overpriced. Poor connectvity. TV didn't work. Staff were friendly
Stayed 1 night in Mar 2025

8/10 Good

Lynette

Liked: Cleanliness, staff & service, room comfort
A very friendly, warm welcome by young receptionists was beaut ! …. Thank you ! We will be back , great Reno underway ; nice breakfast included , thanks chef !
Pool view as asked 👌 .
Stayed 1 night in Mar 2025

8/10 Good

Zenita

Stayed 1 night in Feb 2025

10/10 Excellent

Nusrat

Stayed 3 nights in Jan 2025