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Neptune Resort

3.5 star property

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Photo gallery for Neptune Resort

2 Bedroom Ocean View Penthouse | Living area
2 Bedroom Ocean View Penthouse
Reception
Front of property
2 Bedroom Ocean View Penthouse

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot tub
  • Pool
  • Parking included
  • Free WiFi
  • Kitchen

Explore the area

Map
32 Surf Parade, Broadbeach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Gold Coast Convention and Exhibition Centre
    ‪9 min walk‬
  • The Star Gold Coast
    ‪9 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪21 min drive‬

Room options

View all photos for 1 Bedroom Superior Partial/ Ocean View Apartment

1 Bedroom Superior Partial/ Ocean View Apartment | Balcony view

1 Bedroom Superior Partial/ Ocean View Apartment

  • 85 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

1 bedroom, individually decorated, individually furnished

2 Bedroom Apartment

  • 112 sq m
  • Mountain view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Apartment, 1 Bedroom, Garden View

Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Superior Apartment, 1 Bedroom, Garden View

  • 85 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 Bedroom Ocean View Sub-Penthouse

2 Bedroom Ocean View Sub-Penthouse

  • 159 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

  • 80 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Penthouse

2 Bedroom Ocean View Penthouse

2 Bedroom Ocean View Penthouse

  • 175 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

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About this property

Neptune Resort

Hotel with free parking, a short walk to The Star Gold Coast
Along with an outdoor pool, this smoke-free hotel has a fitness center and a steam room. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a hot tub, and an outdoor tennis court are onsite. Weekly housekeeping is available.
Neptune Resort offers 35 accommodations with washers/dryers and hair dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers.

This Gold Coast hotel provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the shopping around Neptune Resort. During your stay, you're just a quick walk from The Star Gold Coast. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the café
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front-desk safe, an elevator, and a terrace
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Just a 4-minute walk from Pacific Fair Shopping Centre and 6 minutes by foot from The Star Gold Coast
There's a coffee shop/cafe on site. Public spaces have free WiFi. As a guest of Neptune Resort, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a steam room. A fitness center, a terrace, and barbecue grills are also featured at Neptune Resort. Free self parking is available.

This 3.5-star Gold Coast hotel is smoke free.

Tom's Cafe - This café serves breakfast, lunch, and light fare.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 8:30 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 319 out of 616 reviews
Rating 8 - Good. 213 out of 616 reviews
Rating 6 - Okay. 61 out of 616 reviews
Rating 4 - Poor. 18 out of 616 reviews
Rating 2 - Terrible. 5 out of 616 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very spacious reasonably priced accommodation 😊

We arrived late after the front desk was closed so it took a while to know how we were supposed to check in but got that finally straightened out. From desk personel when open were very friendly and helpful. There was no recycling bin in the suite which would be nice as they ask you to please recycle
Stayed 4 nights in Feb 2025

8/10 Good

Shayle

Travelled with partner
Liked: Staff & service
Really great location
Stayed 8 nights in Feb 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for beach and shopping centre. Felt a bit hassled by staff when we had late check in due to long drive, could have just said they’d leave a key instead of asking us to call/email office etc.
Stayed 3 nights in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located property close to the broadbeach centre. Resort is on the smallish side but has all the amenities for a pleasant stay. Staff were courteous and helpful. Resort is slightly dated but very clean.and the Lifts are super fast compared to spme resorts. I would recommend this resort and would stay again.
Stayed 5 nights in Jan 2025

6/10 Okay

HK

Travelled with family
Stayed 4 nights in Jan 2025

8/10 Good

Jake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place for the price
Stayed 3 nights in Jan 2025

8/10 Good

Alexandra, Birtinya

Stayed 3 nights in Jan 2025

10/10 Excellent

James, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with surface transportation a very short walk away. Close to the beach and restaurants. Exceeded our expectations
Stayed 3 nights in Jan 2025

8/10 Good

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to beach and opposite to Pacific Fair. Everything in walking distance plus small gym and pool which my husband used.. all you need for a comfortable stay
Stayed 3 nights in Jan 2025

8/10 Good

Maurie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Apartment was a bit dated but in general ok.
Stayed 6 nights in Jan 2025

10/10 Excellent

Emmersen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing and clean and has a GREAT affordable cafe downstairs. Everything at Neptune Resort was presented beautifully. The only comment i have is the gym facility is tony which is not reflected in the pictures on the website
Stayed 5 nights in Jan 2025

10/10 Excellent

ChangHui

Stayed 5 nights in Jan 2025

8/10 Good

Ange

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean property. Friendly staff. We stayed in the “superior” 2 bed apartment. I would definitely call it “standard” not superior. Photos online were NOT of the correct apartment. They showed the 1 bed superior which had been renovated. The 2 bed has much smaller kitchen & bathroom than pictured and was decorated in 1980. Not new decor. One of the single beds had a badly broken spring- unable to sleep on. The staff changed it out to new beds that day. Quick service. We were a little bit disappointed with the amount we paid for superior only to receive “standard”, however it was clean & close to the beach, restaurants & shopping.
Stayed 5 nights in Jan 2025

10/10 Excellent

frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 3 nights in Jan 2025

10/10 Excellent

Sara

Travelled with family
Liked: Staff & service, room comfort

Magic Spot!

Perfect location for us - a block away from the beach and across from The Star for our Magic Millions shuttle bus. Already planning next year to stay longer!
Stayed 3 nights in Jan 2025

10/10 Excellent

Chantelle

Stayed 7 nights in Jan 2025

10/10 Excellent

Stuart

Stayed 4 nights in Oct 2024

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Demelza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Safe and secure. Great facilities. Held the deposit to long.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tash

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very friendly and welcoming staff. Highly recommend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Stuart

Stayed 3 nights in Oct 2024

6/10 Okay

Duane

Liked: Staff & service
Bathroom & toilet areas old and could do with renovation upgrade
Stayed 5 nights in Nov 2024

8/10 Good

ROSLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024