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Ruby by Serain Residences

4.0 star property

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Premier Apartment | Living area
Economy Apartment, 1 Bedroom
Outdoor pool
Economy Townhome, 3 Bedrooms, Non Smoking | Bathroom

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
9 Norfolk Avenue, Surfers Paradise, QLD, 4217
  • Place, Chevron Renaissance
    ‪7 min walk‬
  • Place, Surfers Paradise Beach
    ‪7 min walk‬
  • Place, Cavill Avenue
    ‪10 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬

Room options

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms

  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Townhome, 3 Bedrooms, Non Smoking

Economy Townhome, 3 Bedrooms, Non Smoking

Economy Townhome, 3 Bedrooms, Non Smoking

  • 150 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 Queen Bed, 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premier Apartment

Premier Apartment | Beach/ocean view

Premier Apartment

  • Partial ocean view
  • 124 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 4 Single Beds and 2 Double Sofa Beds
  • Free Wi-Fi

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About this property

Ruby by Serain Residences

An outdoor pool, a fitness center, and laundry facilities are available at this smoke-free apartment building. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and barbecue grills. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests can appreciate conveniences like a washer/dryer and a dining area, and other amenities include free WiFi and a furnished balcony.
Ruby by Serain Residences offers 7 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries.

This Gold Coast apartment provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the apartment include an outdoor pool and a fitness center.
During your stay at Ruby by Serain Residences, you're just a quick walk from Surfers Paradise Beach. Free WiFi in public areas, free self parking, and an outdoor pool are available. This upscale apartment building has 7 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer, and a furnished balcony
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities and a terrace
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Surfers Paradise Beach and Cavill Avenue
Ruby by Serain Residences offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at Ruby by Serain Residences. Free self parking is available.

This 4-star Gold Coast apartment is smoke free.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LED TV

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 7 units
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217
Guests arriving after hours will need to go to the following location to check in: 3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Ruby Apartment By Hostrelax
Ruby by Serain Residences Apartment
Ruby by Serain Residences Surfers Paradise
Ruby by Serain Residences Apartment Surfers Paradise

Ruby by Serain Residences Reviews

Reviews

6.0
Rating 10 - Excellent. 9 out of 30 reviews
Rating 8 - Good. 2 out of 30 reviews
Rating 6 - Okay. 7 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 10 out of 30 reviews

7.2/10

Cleanliness

6.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, communication
Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Kristel

Liked: Cleanliness, room comfort, communication

Excellent Apartment! Highly recommended.♥️

The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Natasha

Liked: Amenities, communication
Disliked: Cleanliness
For the money, is a no. I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest. Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Kenneth William

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

s

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

Tryphosa

Disliked: Cleanliness, property conditions & facilities
Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this
Stayed 2 nights in May 2025
Verified

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
Stayed 11 nights in Aug 2023
Verified

2/10 Terrible

Rochelle

Disliked: Cleanliness, amenities, property conditions & facilities, communication
​The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state. ​The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort. ​It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay. ​I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Verified traveller

Liked: Communication
Disliked: Cleanliness

A bit iffy

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

MASUMI

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
問題だらけだった
Stayed 4 nights in Dec 2025
Verified

4/10 Poor

Aya

Liked: Cleanliness
Disliked: Communication
terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
Stayed 1 night in Mar 2021
Verified

8/10 Good

kuei jen

Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Pinyu

Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Sacha

Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Tenylle

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Tracey

Stayed 1 night in Apr 2024
Verified

6/10 Okay

Keeli

Liked: Cleanliness, communication
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

David

Liked: Cleanliness, room comfort
Disliked: Communication
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Brett

Stayed 6 nights in Dec 2023
Verified

4/10 Poor

Stephen

Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Luca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Amrit

Disliked: Cleanliness, communication
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Casey

Stayed 2 nights in Jul 2022