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Jacy'z Hotel & Resort

5.0 star property

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Photo gallery for Jacy'z Hotel & Resort

2 indoor pools, seasonal outdoor pool, pool loungers
Large at Jacyz
Property amenity
Exterior
Body treatments, facials, massages

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking available
  • Gym

Explore the area

Map
Drakegatan 10, Gothenburg, Västra Götaland, 412 50
  • Nya Ullevi Stadium
    ‪6 min walk‬
  • Liseberg Amusement Park
    ‪14 min walk‬
  • Universeum
    ‪16 min walk‬
  • Gothenburg (GOT-Landvetter)
    ‪22 min drive‬

Room options

View all photos for Large at Jacyz

Large at Jacyz

Large at Jacyz

9.6 out of 10
Exceptional
(15 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Dark at JQ No windows

Dark at JQ No windows

Dark at JQ No windows

8.6 out of 10
Excellent
(4 reviews)
  • 12.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Small at Jacyz

Small at Jacyz

Small at Jacyz

9.2 out of 10
Wonderful
(90 reviews)
  • 14.5 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Medium at Jacyz

Medium at Jacyz

Medium at Jacyz

9.2 out of 10
Wonderful
(66 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Medium at JQ

Medium at JQ

Medium at JQ

9.4 out of 10
Exceptional
(43 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Large at JQ

Large at JQ

Large at JQ

9.4 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Small at JQ

Small at JQ

Small at JQ

9.4 out of 10
Exceptional
(3 reviews)
  • 14.5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Dark at Jacyz No windows

Dark at Jacyz No windows

Dark at Jacyz No windows

8.8 out of 10
Excellent
(42 reviews)
  • 14.5 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Clarion Hotel Draken

  • Breakfast included
  • Spa
  • Pet-friendly
  • Free WiFi
4.6 out of 5, Wonderful, (2407)
The price is €159
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Clarion Hotel Draken

About this property

Jacy'z Hotel & Resort

Luxury hotel with 3 restaurants and 2 indoor pools
3 restaurants, 2 indoor pools, and a full-service spa are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include 4 bars/lounges, a 24-hour health club, and a 24-hour business center.
Jacy'z Hotel & Resort offers 233 accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pachanga Pool Club & Spa. Services include facials and body treatments. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Jacy'z Hotel & Resort. During your stay, you're just a quick walk from Nya Ullevi Stadium. Free breakfast, free WiFi in public areas, and 2 indoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy American cuisine at Archie's, one of the property's 3 restaurants and 4 bars/lounges
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor and 2 indoor pools
  • Treat yourself to facials, body treatments, or massages at Pachanga Pool Club & Spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Within a 15-minute walk of Liseberg Amusement Park and Nya Ullevi Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Jacy'z Hotel & Resort, you'll find a full-service spa, 2 indoor swimming pools, a 24-hour health club, and a seasonal outdoor pool. There are 3 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center, 18 meeting rooms, and coworking spaces. Event space at this hotel measures 1658 square feet (154 square meters) and includes a conference center. Spa services, multilingual staff, and coffee/tea in a common area are also featured at the luxury Jacy'z Hotel & Resort. Parking is available for a fee.

This 5-star Gothenburg hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Archie's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
GOGOGAGA - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Gaby's - This restaurant specializes in Scandinavian cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from 24-hour room service.

Languages

English, Portuguese, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (SEK 349 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 3 restaurants
  • 4 bars/lounges
  • Coffee and tea in common areas

Restaurants on site

  • Archie's
  • Gaby's
  • GOGOGAGA

Things to do

  • 2 indoor pools
  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • 2 indoor pools
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 18 meeting rooms
  • 24-hour business centre
  • Conference centre (1,658 square foot of space)
  • Coworking space

Outdoors

  • Pool loungers

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian.

Access methods

Staffed front desk

Pets

  • Pets: SEK 300 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: SEK 349 per day
  • Pet fee: SEK 300 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open July 02 and close August 05.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Jacy'z Hotel Resort
Jacy'z Hotel & Resort Hotel
Jacy'z Hotel & Resort Gothenburg
Jacy'z Hotel & Resort Hotel Gothenburg

Jacy'z Hotel & Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1352 out of 1823 reviews
Rating 8 - Good. 305 out of 1823 reviews
Rating 6 - Okay. 86 out of 1823 reviews
Rating 4 - Poor. 35 out of 1823 reviews
Rating 2 - Terrible. 45 out of 1823 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oluwatoni

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My partner and I had a great stay at the Jacy’z hotel. A much needed getaway for a couple of days and the hotel fulfilled that to a tee!
Stayed 2 nights in Mar 2025

8/10 Good

Rennie, Orpington

Travelled with partner
Liked: Cleanliness, amenities
Where do I start ... overall the place was lovely the hotel room was really nice clean , the decor was really nice the atmosphere was amazing the staff was amazing except one at the restaurant he refused to give us food and said to us that we were over fully booked thank God there was a nice gentleman in the mini bar I didn't catch his name but he was so helpful and we sat at the mini bar and then he made sure that we got a space to sit down in the actual restaurant and we was able to actually have some food. its a shame alcohol wasn't allowed in the rooms only in the spa , also I wasn't happy that there wasn't no shops around so in the middle of the night if I wanted something to eat there wasn't nothing to eat. I also would say why don't the rooms have a usc c port and a usb port as that a universal thing and it would be easier to charge your phone or tablet. I did not appreciate going downstairs speaking to someone behind the desk for them to see what I look like asking them for towels because we ran out they took an hour to come up and bring the towels when we got the towels they were hand towels which we asked for body towels which wasn't unacceptable.
Stayed 1 night in Mar 2025

8/10 Good

debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and only improvements would be a phone in the room as if anything wrong in room you have to physically go to reception. Everyone getting spa time at the same time of day is too much and should be spread out to avoid crowding. I would point this out at check in and offer upgrades at that point if required.
Stayed 2 nights in Mar 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning hotel

The stay was very good. The spa was stunning. It was very busy so nowhere to rest as all beds were taken. There was no tea or coffee facilities in the room. The bar is expensive too! Our check in wasn’t great, there was no explanation how to use the lift, what floor our room was on, if the spa access was valid on the second day and what time, we had to keep pestering, basic information should be explained at check in. Also our session was 3:15 but only checked in at 3 so had to rush to get to spa to get our 2 hours. But overall worth the trip, the hotel is beautiful! ❤️
Stayed 2 nights in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Nabila

Stayed 1 night in Feb 2025

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is amazing! I stayed for my birthday and I loved it I want to say a huge thank you to a member of the hotel staff Adina, she is a huge asset to the team and made me feel so welcome. She helped me massively and I couldn’t thank / praise her enough!
Stayed 2 nights in Feb 2025

10/10 Excellent

Bennise

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The service was welcoming, housekeeping was helpful. The dark room experience was 10/10 you just don’t know how needed it is until you book it!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Gloria

Stayed 2 nights in Feb 2025

6/10 Okay

Reanna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

kamilah

Stayed 2 nights in Feb 2025

8/10 Good

Jael

Stayed 2 nights in Feb 2025

6/10 Okay

Esther

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall average, staff were not really helpful, staff was not welcoming. Clean room
Stayed 1 night in Feb 2025

10/10 Excellent

Ruwaila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing stay

Amazing everything was so good! clean hotel with incredible facilities, beautiful place and friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
The spa was amazing
Stayed 1 night in Feb 2025

10/10 Excellent

Chanelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Charlene-Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Breanna

Stayed 1 night in Jan 2025

10/10 Excellent

Hajaratu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was welcomed by Stella and she was absolutely amazing! A true asset to your business. Jacy’z was such a lovely experience I cannot wait to come again. I will be making a detailed TikTok and how exceptional it was!!
Stayed 1 night in Jan 2025

10/10 Excellent

Vanessa

Stayed 3 nights in Dec 2024

10/10 Excellent

Frankie

Stayed 2 nights in Jan 2025

6/10 Okay

shantae

Disliked: Staff & service

birthday

lack of communication & took ages for my room to be sorted , wasn't informed that i would need to pay extra for the spa . service at gogo restaurant was amazing from my server & receptionist at front desk who booked me in last minute
Stayed 1 night in Dec 2024

10/10 Excellent

Anesu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay, everything was great. The staff were so incredibly helpful. They compensated us very handsomely after the fire. The views in every part of the hotel were immaculate. Only tip I would give for improvement is perhaps a dresser in the room and a kettle for tea as there was only coffee options.
Stayed 3 nights in Dec 2024