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Sure Hotel by Best Western Center

3-star property
Stora Badhusgatan 28, Gothenburg, (01) 562 1066
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3.6 out of 5
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"We liked the waffle making / fika facilities and the snake shoe horn. However, no one mentioned the waffle station to us at check in, and we never wou ... " More

By a verified traveller on Mon 08 Jul 2019

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Economy Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€60* Per night/room 30 Jun - 1 Jul

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds, Non Smoking (with Sofabed)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

During your stay at Sure Hotel by Best Western Center, you're just a quick walk from Kungsgatan. Features include free breakfast and free WiFi in public areas, plus a snack bar/deli.

  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of The Avenue and Nordstan Shopping Center
  • Pets welcome for a fee (restrictions apply)

Sure Hotel by Best Western Center ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sure Hotel by Best Western Center

Everyone (3) Couples (2)
3 out of 5
We liked the waffle making / fika facilities and the snake shoe horn. However, no one mentioned the waffle station to us at check in, and we never would have known if we hadn't stumbled across it. The lift was broken throughout the duration of our stay, despite being told it would be fixed the next day at the time of check in (not a major problem for us, but I'm sure it would be for disabled/elderly travellers). Our room was never cleaned, despite being gone all day. They appeared to be cleaning a room down the hall when we returned to our room for a brief rest around 5pm, so they might have gotten around to it eventually, but I've never stayed in a hotel where the room cleaning took until evening! The room itself was incredibly small and depressing, with visible stains on the walls. There wasn't enough floor space for us to both stand up at the same time. Finally, when we attempted to check out, there was no one to be found. There were a few other guests waiting with us, but after scouring the public areas for a member of staff and ringing the bell multiple times, we all gave up after about fifteen minutes, stuck our keys in the container on the desk, and left. We had been hoping to leave our bags at the hotel until our flight that evening, but were forced to pay for a locker at the train station instead.

Posted by on 8 Jul 2019

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Comment from Hotel Management

9 Jul 2019 by Josefin

Thank you very much for your review. We will use your feedback for improvements within the hotel! We are sorry to hear that you stay at Center Hotel did not exceed your expectations, some things were unforunate and some things we can definatley improve. Have a nice day!

5 out of 5

Excellent staff and very friendly

Staff can't do enough to help, breakfast is good as is the afternoon waffles you can cook yourself. On my last day I had to go to the airport early and staff kindly made me a take-away breakfast to eat on my way to the airport. Really good for the price.

Posted by , from London on 8 Feb 2017

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3 out of 5
Die Lage war toll, aber das Hotelzimmer war viel zu klein. Wir konnten uns kaum umdrehen.

Posted by on 9 Aug 2019

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Comment from Hotel Management

12 Sep 2019 by Josefin

Thank you for your feedback! Welcome back again!

3 out of 5

Posted by on 10 Oct 2018

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4 out of 5
Hyvä sijainti. Safetybox pitäisi saada huoneisiin.

Posted by on 17 Sep 2017

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About the Sure Hotel by Best Western Center

Location Stora Badhusgatan 28, Gothenburg, 411 21

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and coffee/tea in common area are also featured at the eco-certified Sure Hotel by Best Western Center. Parking is available for a fee. This 3-star Gothenburg hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Train station: Gothenburg (XWL-Gothenburg Central Train Station) (2.8 km / 1.7 mi)
  • Metro station: Stenpiren Tram Stop (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sure Hotel by Best Western Center offers 55 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Bath or shower
  • Cots (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for SEK 0 per night.

Pet Policy

  • Pets: SEK 250 per pet, per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: SEK 200 per day
  • Nearby parking fee: SEK 200 per day (66 ft away)
  • Pet fee: SEK 250 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: SEK 0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort City Center
  • Comfort City Center Gothenburg
  • Comfort City Center Hotel
  • Comfort City Hotel
  • Comfort Hotel Center
  • Comfort Hotel City
  • Sure Hotel Best Western Center Gothenburg
  • Comfort Hotel City Center Gothenburg
  • Hotel City Comfort
  • Comfort Hotel City Gothenburg
  • Comfort Hotel Gothenburg
  • Center Hotel Gothenburg
  • Center Gothenburg
  • Sure Best Western Center Gothenburg
  • Sure Hotel Center Gothenburg
  • Sure By Best Center Gothenburg
  • Sure Hotel by Best Western Center Hotel
  • Sure Hotel by Best Western Center Gothenburg
  • Sure Hotel by Best Western Center Hotel Gothenburg

You should know

  • Up to 3 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Key (Foundation for Environmental Education)

National Rating

Hotelstars Union assigns an official star rating for properties in Sweden. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.