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Hotel Querência

3.0 star property

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Photo gallery for Hotel Querência

Pool
Creator video - submitted by Rota dos Viajantes
Reception
Garden
Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
R. São Pedro, 1390, Gramado, RS, 95670-000
  • Place, Orchids Park
    ‪4 min walk‬
  • Place, Gramado Central Avenue
    ‪12 min walk‬
  • Place, Gramado Covered Street
    ‪16 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪68 min drive‬

Room options

View all photos for Room

Room

Room

9.8 out of 10
Exceptional
(6 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Basic Double or Twin Room

Basic Double or Twin Room

Basic Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Querência

Hotel with free parking, near Gramado Covered Street
Along with a snack bar/deli, this hotel has a microwave in a common area and a 24-hour front desk. Free buffet breakfast and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a TV in a common area are onsite.
Hotel Querência offers 34 air-conditioned accommodations with minibars and hair dryers. Business-friendly amenities include desks and phones. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Querência, you're just a quick walk from Orchids Park. Features include free breakfast and free self parking, plus a snack bar/deli. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free self parking
  • Amenities include an elevator, TV in a common area, and a shared microwave
  • Onsite recreation includes bike rentals
  • Just a 4-minute walk from Orchids Park and 5 minutes by foot from Expo Gramado
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Free breakfast is served daily. The business-friendly Hotel Querência also features tour/ticket assistance, a garden, and a television in a common area. Self parking is free.

Smoking is allowed in designated areas at this 3-star Gramado hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Property amenities

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 3 buildings
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 60 per pet, per night
  • Maximum 1 (weight limit: 13 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 3.43 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 60 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Pousada Querência Gramado
Querência Gramado
Hotel Querência Hotel
Hotel Querência Gramado
Hotel Pousada Querência
Hotel Querência Hotel Gramado

Hotel Querência Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 85 out of 111 reviews
Rating 8 - Good. 23 out of 111 reviews
Rating 6 - Okay. 2 out of 111 reviews
Rating 4 - Poor. 0 out of 111 reviews
Rating 2 - Terrible. 1 out of 111 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Logo na chegada, durante o rápido check in nos sentimos em casa. Tudo bem organizado, atendimento excelente de todos os funcionários. Higiene impecável, café da manhã maravilhoso, embalado pelo carinho, prazer e alegria da Dona Cecília em servir a todos. Ela é um encanto e nos sentimos verdadeiramente em casa.
Stayed 10 nights in Jul 2025

8/10 Good

demerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Euclides heron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel familiar, café da manhã maravilhoso, quarto bem limpo e arejado fui em um dia muito frio senti falta de calefação no banheiro. Pois no quarto tem ar condicionado!! Outro ponto positivo estacionamento gratuito para os hóspedes.
Stayed 1 night in May 2025

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo maravilhoso!
Stayed 7 nights in May 2025

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel
Stayed 1 night in May 2025

10/10 Excellent

Ayrlonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo custo beneficio, proximo a rua coberta.

O local superrendeu, tudo muito organizado, silencioso, café delicioso, um grande diferencial ter bicicletas que você pode usar para passear pela cidade.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bebida tirada do frigobar

Experiência ruim!! Esqueci uma garrafa no frigobar e recebi a resposta de que ‘nada foi encontrado’ absurdo de atendimento!! Pegaram a minha garrafa e disseram que não tinha nada
Stayed 3 nights in May 2025

10/10 Excellent

Saulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

vivian r

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi uma experiência incrível, excelente serviço e um atendimento primoroso. Destaque para a simpatia e atenção dos colaboradores, em especial a senhora que administra o café, D. Cecília, um amor de pessoa.
Stayed 5 nights in Nov 2024

10/10 Excellent

Wanderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente, atendimento dos funcionários muito bom

Stayed 3 nights in Jan 2025

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente hotel, os colaboradores são muito atenciosos, durante toda estada. O café da manhã maravilhoso e mais uma vez os colaboradores foram muito atenciosos.
Stayed 2 nights in Jul 2024

10/10 Excellent

Maria

Stayed 1 night in Jul 2024

10/10 Excellent

Nicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltaremos

Hotel ótimo , funcionários muito atenciosos, café da amanhã excelente. A cama é que achei um pouco firme para o meu gosto:) . No demais , recomendo!!!
Stayed 1 night in Jun 2024

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente Hotel

Atendimento de primeira, quarto muito bem equipado e confortável. O café da manhã é excelente! Com certeza voltaria a ficar neste hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!

Excelente! Hotel bem localizado, com estacionamento, cafe excelente, completo, com muitos itens caseiros, preparados com todo carinho, proprietaria muito simpatica, preocupada em oferecer a melhor estadia aos hospedes. Todos os colaboradores muito solícitos e atenciosos. Parabens!
Stayed 1 night in May 2024

8/10 Good

marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quartos espaçoso e limpo. Equipe muito cordial e atenciosa. Café da manhã gostoso e variado. Gostamos muito, voltaremos com certeza.
Stayed 4 nights in Dec 2023

10/10 Excellent

LEONARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Lara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
o atendimento é excelente parabens
Stayed 1 night in Nov 2023

10/10 Excellent

Vinícius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 5 nights in Oct 2023

10/10 Excellent

Vinícius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

GUILHERME

Liked: Staff & service
tivemos um problema de saúde algumas horas após o check in, com recomendação de retorno para acompanhamento médico. o atendimento foi muito bom e ágil para nosso check out, a equipe do hotel se manteve em contato e sem qualquer solicitação nossa e/ou obrigação, pois nossa reserva no cobria no show, nos foi oferecido a oportunidade de uma nova estadia. obrigado equipe Hotel Querencia
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023