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Master Gramado Hotel

3.5 star property

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Photo gallery for Master Gramado Hotel

Front of property
Garden
Lobby sitting area
2 outdoor pools, pool umbrellas, pool loungers
Poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Rua Carlos Lengler Filho, 103, Planalto, Gramado, RS, 95675-056
  • Place, Gramado Central Avenue
    ‪11 min walk‬
  • Place, Mini Mundo
    ‪13 min walk‬
  • Place, Gramado Covered Street
    ‪16 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪86 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (Superior)

Family Room (Superior)

Family Room (Superior)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room Superior

Minibar, in-room safe, desk, blackout curtains

Triple Room Superior

  • 20 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Room Superior

Minibar, in-room safe, desk, blackout curtains

Room Superior

  • 20 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Family Room (Especial)

Family Room (Especial)

Family Room (Especial)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Room

Premier Room | Living area

Premier Room

  • Mountain view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room

Minibar, in-room safe, desk, blackout curtains

Junior Room

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, Accessible

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds, Accessible

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Front of property
Buona Vitta Gramado Resort & Spa by Gramado Parks
Carniel
  • Pool
  • Breakfast included
  • Spa
  • Kids’ pool
4.6 out of 5, Wonderful, 1,040 reviews
The price is €104
includes taxes & fees
23 Jun - 24 Jun
Buona Vitta Gramado Resort & Spa by Gramado Parks

About this property

Master Gramado Hotel

This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a swim-up bar, and a rooftop terrace are onsite.
Master Gramado Hotel offers 234 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Master Gramado Hotel, you're just a quick walk from Rotula of Flags. Enjoy features like free breakfast and free WiFi in public areas, plus 2 outdoor pools. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include a restaurant, a swim-up bar, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a free kid's club, dry cleaning/laundry, and a porter
  • Onsite recreation includes a gym and a playground
  • 10 minutes by foot from Gramado Central Avenue and a 2-minute drive from Gramado Covered Street
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Master Gramado Hotel offers its guests 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 2207 square feet (205 square meters) and includes a conference center. A rooftop terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Master Gramado Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Colonial Gramado hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Master Gramado Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 35 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • A swim-up bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre (2,207 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Built in 2012
  • Colonial architecture
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 66 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 110 per night.

Payment types at the property

Important information

Fees

A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 35 per day
  • Pet fee: BRL 66 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 110 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Gramado Master Palace
Gramado Master Palace Hotel
Master Palace Hotel
Master Premium Gramado Hotel
Master Premium Hotel
Master Premium Gramado
Master Premium
Master Premium Gramado Brazil
Master Gramado Hotel
Master Gramado Brazil

Master Gramado Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 485 out of 980 reviews
Rating 8 - Good. 327 out of 980 reviews
Rating 6 - Okay. 113 out of 980 reviews
Rating 4 - Poor. 37 out of 980 reviews
Rating 2 - Terrible. 18 out of 980 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good cost x benefit
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
It was Just ok
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

RODRIGO

Liked: Staff & service, amenities
Fiquei decepcionado. Escolhi o Master Gramado porque há muito tempo estive no hotel, além das fotos e status de boa hospedagem que aparecem nas avaliações dos apps. Mas parece que o hotel foi um pouco (nem tão pouco) abandonado... piso manchado, paredes estufadas por infiltração, com marcas de água escorrendo... moldura da janela caindo, lustres enferrujados, carpete com rasgos e relevos... móveis gastos, com quinas quebradas... mato nascendo na área externa, inclusive no ambiente da piscina... Decepcionante também o café da manhã, fraco para o nível de hotel que se pretende vender... Havia um evento e a parte envidraçada para o vale estava inacessível, uma pena restringir os outros hóspedes. Outra: com diárias de R$ 500,00, ainda têm coragem de cobrar estacionamento dos hóspedes, com a desculpa de que é terceirizado... A equipe, no entanto, bem atenciosa e simpática, mas de longe o que ficou foi a má impressão de um prédio largado e com serviço que não condiz com o status que se apresenta.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Fabricio

Disliked: Cleanliness
Piscina fria Check in demorado mais de 40 minutos esperando,e o chá que havia na recepção colocaram apenas uma térmica ao acabar não providenciaram reposição em 24 HS,e muitas garrafas de cerveja espelhadas sem ninguém para limpar
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Vinicius F

Liked: Cleanliness, staff & service, amenities
Quarto maravilhoso, estadia perfeita. Ar-condicionado barulhento, mas me acostumei com o som
Stayed 1 night in Feb 2026
Verified

8/10 Good

Valkiria

Liked: Cleanliness, staff & service, amenities
Bom
Stayed 1 night in Feb 2026
Verified

8/10 Good

Márcia

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Pascoal

Liked: Cleanliness, staff & service, amenities
Cama muito boa, travesseiro bom, limpeza excelente. Ótimo custo benefício. Espaço Kids e monitores excelentes!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

gustavo

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es hermoso. La habitación muy espaciosa y confortable. El salón de juegos para los chicos es muy lindo y completo, se pueden quedar jugando en un ambiente entretenido y controlado. El personal siempre muy amable y atento a los huéspedes. La pasamos muy bien, esperamos poder volver.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities
Equipe gentil e acolhedora!! Hotel bem localizado, café da manhã maravilhoso! Hotel perfeito para estadia com crianças, o Topete é um amor, a sala Kids é enormeeee! Recomendo.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paloma

O hotel é ótimo. Perto do centro, dá para ir a pé. O café da manhã é variado, atende bem, as comidas são gostosas. O quarto é limpo sempre, as toalhas
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

Mônica

Já um pouco antigo. Para ser Gramado o café deixa a desejar
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities
O quarto é muito grande, a brinquedoteca com reacreação é maravilhosa
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eu não esperava um hotel tão velho.. Vamos começar pelo atendimento na recepção que foi bem ruim e bem bagunçada. hotel, móveis, sofá tudo muito velho e precário. Chegando no hotel descubro que a piscina que no anúncio é foto de maquete é fria e suja. Quartos velhos, com pintura muito mal feita, paredes sujas o banheiro então limpeza péssima. Não voltarei e muito menos vou recomendar.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Julio César Vicente

Liked: Cleanliness, staff & service, amenities
Hotel bom,café da manhã ótimo,o jantar que estava incluso na diária era simples e mesmo indo jantar as 19:00 que foi o horário que começa ser servido,a carne já estava fria,a piscina é boa e tem uma vista legal,porém não é muito grande pelo tanto de hóspedes que tem no hotel e como não tem ninguém pra cuidar,as pessoas acabam fazendo o que bem entendem,tinha gente bebendo cerveja long neck dentro da piscina,crianças pulando de cabeça,além de molhar todas as nossas coisas que estavam na cadeira,com os pulos,ficavam gritando,como se a piscina fosse só deles e os pais apoiando,liguei pra recepção do hotel pra avisar e fui informado que uma pessoa iria lá “Dar uma olhada” e depois de uns 30 minutos veio um rapaz que realmente só olhou e saiu,não falou nada,emfim,o hotel em si é bom,mas oque me fez escolher o hotel,foi a piscina e no fim eu eu minha esposa não conseguimos aproveitar quase nada,pagamos 2 diárias e ficamos mais no quarto do que na piscina,na academia a mesma coisa,crianças brincando com a bola de pilates e chutando nos outros,mesmo que sem querer encomoda,o hotel tem tudo pra ser bom,se colocassem alguém pra cuidar na piscina e melhorassem o jantar,ficaria 100%!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Chrisley

Liked: Cleanliness
a localização e o espaço do hotel
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

WILLIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã e janta precisa melhorar a variedade.
Stayed 13 nights in Dec 2025
Verified

10/10 Excellent

LUIS FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom. Excelente localização
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, amenities
Localização muito boa e café da manhã excelente.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

MARCO T V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel! Excelente atendimento! Excelente localização! O parquinho infantil é maravilhoso! As crianças já querem voltar! Parabéns! Show de bola!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

luiz eduardo

Liked: Cleanliness, staff & service, amenities
Esse hotel sempre nos surpreende positivamente, qualidade dos apartamentos, espaco kids, café da manhã excelente, sua localização e estrategica
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Café da manhã bom! Brinquedoteca incrível com monitoras! Quarto confortável e equipe muito simpática! Hotel perto do centro! Dá para fazer tudo a pé
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

ADONAY

Liked: Cleanliness, room comfort
Bom custo benefício, mas check-in e check-out demirados e burocráticos, além do erro no consumo em duplicidade. Precisa de atualizações.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Nilson

Liked: Cleanliness, staff & service, room comfort
Não tem uma boa relação custo-benefício. Internet e TV do quarto deixam muito a desejar. Estacionamento pago a parte. Café da manhã completo mas padrão ÍBIS. Atendimento no restaurante é lento. Disponhade tempo. Positivos: Quarto e banheiro confortáveis e limpos.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Roberto L S

Liked: Cleanliness, staff & service, room comfort
Uma boa opção para ir com filhos pequenos. Diversas opções de lazer no espaço kids. Localização permite não usar o carro para acessar o centro. Hotel antigo, com manutenção razoável apenas.
Stayed 3 nights in Jul 2025