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Master Gramado Hotel

3.5 star property

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Photo gallery for Master Gramado Hotel

Front of property
A stone pathway surrounded by lush greenery and trees, leading to a building with a red facade.
Lobby sitting area
A poolside area with lounge chairs, an umbrella, and a view of the water.
A hotel dining area with multiple tables, chairs, and a buffet counter with various food items.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Rua Carlos Lengler Filho, 103, Planalto, Gramado, RS, 95675-056
  • Place, Joaquina Rita Bier Lake
    ‪4 min walk‬
  • Place, Gramado Central Avenue
    ‪11 min walk‬
  • Place, Mini Mundo
    ‪13 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪86 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a nightstand, a lamp, and a window with curtains.

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Twin Room

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a nightstand, an air conditioning unit, and a window with curtains.

Room

  • 20 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, an air conditioning unit, and a window with curtains.

Superior Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a bed, a desk with a chair, a small table, and a TV. There is a closet and a door leading to another room.

Superior Double Room

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (Superior)

A hotel room with two single beds, a nightstand with a phone, and wall-mounted lights.

Family Room (Superior)

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A panoramic view through a window, featuring a mountainous landscape with dense forest coverage and a clear sky.

Deluxe Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (Especial)

A hotel room with three beds, a glass table, and wall-mounted lamps.

Family Room (Especial)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Room

A modern living room with a flat-screen TV, a dining area with a table and chairs, and a large window with curtains.

Premier Room

  • Mountain view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room

A hotel room with a large bed, bedside lamps, a nightstand, a chair, and a window with curtains.

Junior Room

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

A hotel room with two single beds, a sofa, and a wooden headboard.

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds, Accessible

A hotel room with a bed, a desk, two chairs, a television, and a small refrigerator.

Superior Room, 2 Single Beds, Accessible

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room

A hotel room with two single beds, a wardrobe, a bedside table with a lamp, and a wall-mounted telephone.

Classic Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Master Gramado Hotel

This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a swim-up bar, and a rooftop terrace are onsite.
Master Gramado Hotel offers 234 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Master Gramado Hotel, you're just a quick walk from Rotula of Flags. Enjoy features like free breakfast and free WiFi in public areas, plus 2 outdoor pools. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Drinking and dining options include a restaurant, a swim-up bar, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a free kid's club, dry cleaning/laundry, and a porter
  • Onsite recreation includes a gym and a playground
  • Within a 15-minute walk of Gramado Central Avenue and Black Lake Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Master Gramado Hotel offers its guests 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 2207 square feet (205 square meters) and includes a conference center. A rooftop terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Master Gramado Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Colonial Gramado hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Master Gramado Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 35 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • A swim-up bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference centre (2,207 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Built in 2012
  • Colonial architecture
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 66 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 110 per night.

Payment types at the property

Important information

Fees

A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 35 per day
  • Pet fee: BRL 66 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 110 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Gramado Master Palace
Gramado Master Palace Hotel
Master Palace Hotel
Master Premium Gramado Hotel
Master Premium Hotel
Master Premium Gramado
Master Premium
Master Premium Gramado Brazil
Master Gramado Hotel
Master Gramado Brazil

Master Gramado Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1004 reviews
Rating 8 - Good. 331 out of 1004 reviews
Rating 6 - Okay. 115 out of 1004 reviews
Rating 4 - Poor. 37 out of 1004 reviews
Rating 2 - Terrible. 20 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good cost x benefit
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Poliana

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
It was Just ok
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
O café da manhã é sensacional e o espaço kids maravilhoso, hotel muito completo.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Ana Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel é incrível, funcionários simpáticos, limpeza impecável e café da manhã excelente. O único ponto negativo é que o estacionamento é pago (R$35,00 a diária)
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Alexandra

Liked: Staff & service
Como era uma diária só… Me Colocaram em quarto triplo .. Não aprovei
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estadia, área kids impecável
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Gilberto

Disliked: Staff & service, property conditions & facilities
Realmente, não foi uma boa experiência. Eu já havia me hospedado neste hotel, em outra oportunidade, e esteve ok!, contudo, agora, foi péssimo. O quarto cheirava a mofo. O café da manhã era uma selva e os alimentos faltavam por longos períodos. Para finalizar com chave de ouro, pedimos um vinho no bar, não tinha o escolhido, o garçom ofertou outro, dentro do preço que esperávamos pagar, ao final, no check-out, surpresa, não conferimos o preço no cardápio, fomos na conversa do garçom, basicamente o dobro do preço. E, quando se fala em dobro do preço em se tratando de vinho é um valor considerável. Enfim, infelizmente, essa experiência foi péssima.
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Cintia

Disliked: Amenities, property conditions & facilities
Infelizmente percebi uma queda na qualidade do hotel em relação à minha última estadia. O atendimento e a conservação dos ambientes deixaram a desejar desta vez. Espero que o padrão volte a melhorar, pois sempre considerei o hotel uma boa opção.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi perfeita. Excelente café da manhã, quarto com cama maravilhosa, vista especial do Vale e academia ampla para as atividades físicas.
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Maria f m

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel MUITO VELHO, fede muito a mofo os corredores, cortinas dos quartos fedem muito tb! Ar condicionado nem as paletas para direcionar o vento tem, banheiro muito velho, colchão péssimo, travesseiro pior ainda! N fiquem lá pq é péssimo. Tem um café da manhã bom e atendentes atenciosos mas não tem como Se hospedar lá, principalmente pessoas alérgicas como meu marido e minha filha. Cheiro muito forte mesmo e o mínimo q devia fazer era cancelar nossas diárias pq precisei, por saúde, trocar de hotel! Academia toda velha tb, um corte ali é tétano na certa. Precisa fechar e fazer uma reforma URGENTE
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Luciano

Liked: Staff & service
Disliked: Property conditions & facilities
Quarto está parecendo muito velho , área do chuveiro suja
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Cesar Augusto

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Ótima localização e café da manhã, espaço de recreação muito bom, mas o hotel como um todo carece de manutenção
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Marcus Vinícius

Disliked: Property conditions & facilities
Estadia decepcionante. Ficamos 1h30 esperando na fila pelo check-in. Totalmente arcaico o formato e o processo, mesmo com a boa vontade da equipe. Café da manhã não condiz com o valor do hotel. Muitas frituras e bolos prontos. Espaço kids com boa estrutura, mas o som era colocado num volume tão elevado que atordoava as crianças. Hotel muito mal gerido e ultrapassado. Não vale o valor da diária. Insatisfação!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sthefany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamento tem segurança pois tem portaria, caso precise tem manobrista, logo vale o valor pago. Área infantil gratuita pros hóspedes, fui com criança e amei, tem brinquedos pra todas as idades. A piscina é incrível não cheguei a ir por falta de tempo mas a vista da piscina é lindaaaaa e tem área com mesa próximo a piscina. Vista do quarto era incriveeeeeel e com sacada. Café da manhã foi muito bom. Os corredores não fedem a comida, tem um excelente sistema de exaustão pra cheiro. Quarto limpo e a limpeza é feita logo pela manhã de forma bem eficiente. Localização perfeita dá pra ir andando pro centro de boa. Em resumo hotel excelente 1000/10.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Rafaela

Liked: Cleanliness, property conditions & facilities
Quarto limpo e roupas de cama cheirosas. Atendimento ruim. Ótima localização
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities
Maravilhosa, estrutura bem legal e funcional
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

RODRIGO

Liked: Staff & service, amenities
Fiquei decepcionado. Escolhi o Master Gramado porque há muito tempo estive no hotel, além das fotos e status de boa hospedagem que aparecem nas avaliações dos apps. Mas parece que o hotel foi um pouco (nem tão pouco) abandonado... piso manchado, paredes estufadas por infiltração, com marcas de água escorrendo... moldura da janela caindo, lustres enferrujados, carpete com rasgos e relevos... móveis gastos, com quinas quebradas... mato nascendo na área externa, inclusive no ambiente da piscina... Decepcionante também o café da manhã, fraco para o nível de hotel que se pretende vender... Havia um evento e a parte envidraçada para o vale estava inacessível, uma pena restringir os outros hóspedes. Outra: com diárias de R$ 500,00, ainda têm coragem de cobrar estacionamento dos hóspedes, com a desculpa de que é terceirizado... A equipe, no entanto, bem atenciosa e simpática, mas de longe o que ficou foi a má impressão de um prédio largado e com serviço que não condiz com o status que se apresenta.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Fabricio

Disliked: Cleanliness
Piscina fria Check in demorado mais de 40 minutos esperando,e o chá que havia na recepção colocaram apenas uma térmica ao acabar não providenciaram reposição em 24 HS,e muitas garrafas de cerveja espelhadas sem ninguém para limpar
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Vinicius F

Liked: Cleanliness, staff & service, amenities
Quarto maravilhoso, estadia perfeita. Ar-condicionado barulhento, mas me acostumei com o som
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Valkiria

Liked: Cleanliness, staff & service, amenities
Bom
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Márcia

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Pascoal

Liked: Cleanliness, staff & service, amenities
Cama muito boa, travesseiro bom, limpeza excelente. Ótimo custo benefício. Espaço Kids e monitores excelentes!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

gustavo

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es hermoso. La habitación muy espaciosa y confortable. El salón de juegos para los chicos es muy lindo y completo, se pueden quedar jugando en un ambiente entretenido y controlado. El personal siempre muy amable y atento a los huéspedes. La pasamos muy bien, esperamos poder volver.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, amenities
Equipe gentil e acolhedora!! Hotel bem localizado, café da manhã maravilhoso! Hotel perfeito para estadia com crianças, o Topete é um amor, a sala Kids é enormeeee! Recomendo.
Stayed 1 night in Jan 2026