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Pousada Viena

3.0 star property

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Photo gallery for Pousada Viena

Reception
Property video
Minibar, desk, blackout curtains, soundproofing
Deluxe Quadruple Room
Free daily buffet breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

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Rua Arthur Zwestch, 70, Centro, Gramado, RS, 95670-000
  • Place, Gramado Covered Street
    ‪3 min walk‬
  • Place, Gramado Central Avenue
    ‪3 min walk‬
  • Place, Sao Pedro Church
    ‪6 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪68 min drive‬

Room options

View all photos for Apt. casal ou duplo standard, Acessível, Piso térreo (Ao lado do cafe da manha)

Apt. casal ou duplo standard, Acessível, Piso térreo (Ao lado do cafe da manha) | Television

Apt. casal ou duplo standard, Acessível, Piso térreo (Ao lado do cafe da manha)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Deluxe Quadruple Room

Minibar, desk, blackout curtains, soundproofing

Deluxe Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

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About this property

Pousada Viena

Along with coffee/tea in a common area, this smoke-free pousada has concierge services and a 24-hour front desk. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free manager's reception. Additionally, tour/ticket assistance, a lobby fireplace, and a porter/bellhop are onsite. Change of towels is available on request.
Pousada Viena offers 20 accommodations with minibars and hair dryers. 32-inch LED televisions come with cable channels. Bathrooms include showers, bidets, and complimentary toiletries.

This Gramado pousada provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

During your stay at Pousada Viena, you're just a quick walk from Gramado Covered Street. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Services include a concierge, tour or ticket assistance, and a porter
  • Just a 4-minute walk from Gramado Covered Street and 4 minutes by foot from Santa Claus Village
Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. The business-friendly Pousada Viena also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Limited free parking is available on a first-come, first-served basis.

This 3-star Gramado pousada is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 10 AM. The pousada hosts a free manager's reception daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • TV in common areas

Family friendly

  • Baby bath
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pousada Viena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 3.43 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Pousada Viena Gramado
Viena Gramado
Pousada Viena Gramado Brazil
Pousada Viena Gramado
Pousada Viena Pousada (Brazil)
Pousada Viena Pousada (Brazil) Gramado

Pousada Viena Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 122 out of 193 reviews
Rating 8 - Good. 61 out of 193 reviews
Rating 6 - Okay. 9 out of 193 reviews
Rating 4 - Poor. 1 out of 193 reviews
Rating 2 - Terrible. 0 out of 193 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Lorena

Liked: Staff & service

Agradável

Muito agradável. Porém, o quarto que pegamos fica no térreo, próximo a recepção e a área do café da manhã, tirando um pouco da privacidade e conforto. Como passamos apenas uma noite, foi okay. Caso for ficar alguns dias, sugiro que pegue um outro quarto. O banheiro não estava muito limpo. O café da manhã é ótimo. Os funcionários super atenciosos.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok. People friendly. Café da mañha ok..
Stayed 3 nights in Apr 2019

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Irno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A localização da Pousada é excelente.
Stayed 1 night in Nov 2025

10/10 Excellent

Walisson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 2 nights in Oct 2025

8/10 Good

Telma Maria de Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Café da manhã bom
Stayed 3 nights in Oct 2025

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Achei uma excelente opção a pousada. O principal ponto favorável é a localização. Próxiimo à rua coberta. Os quartos são confortáveis, um pouco pequeno, mas suficiente, no meu quarto havia uma cama de casal e uma de solteiro. Os funcionários são muito educados e solícitos. O café da manhã é bem gostoso, bem caseiro, com poucas variedade, mas muito saborosos, com pães, bolos, ovos, frutas, tudo que precisa. O ruim é que não tem elevador, tem que subir com a mala (mas o funcionário oferece ajuda). Outra coisa ruim é que é uma chave apenas, então quando saímos deixamos na recepção. Super recomendo.
Stayed 2 nights in Oct 2025

6/10 Okay

CINTIA

Travelled with family
Disliked: Cleanliness, room comfort
Pousada simples, atendimento bom, limpeza precisa melhorar, café da manhã fica a desejar.
Stayed 4 nights in Oct 2025

8/10 Good

Mariz

Stayed 2 nights in Oct 2025

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pousada Top

Quarto muito limpo, café da manhã com muita variedade,.atendimento impecável, muita hospitalidade, muito próximo a rua principal da cidade
Stayed 5 nights in Oct 2025

10/10 Excellent

Natália

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito Bom

Lugar bem localizado, cama confortável e bem limpo! Único ponto negativo que faz uma diferença é a falta de um elevador, o acesso aos quartos são por escadas, mas no geral a Pousada é muito boa! Café da manhã com boas opções, porém o lugar é pequeno e em determinados horários tem que esperar desocupar mesa para se sentar. Mas no geral tem mais ponto positivo do que negativo. Com certeza voltarei a me hospedar.
Stayed 5 nights in Sep 2025

8/10 Good

Joana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

satye

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Boa

Boa , pelo valor, pena que não tem elevador e sem estacionamento , mas muito limpo, silencioso, perto do centro da cidade.
Stayed 2 nights in Jul 2025

10/10 Excellent

Misleine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

Arlete Fátima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização, mas sujeira é nítida.

Estadia ruim. O quarto não estava sujo, atendimento estranho, café da manhã deixou a desejar. Reiterando novamente, quarto estava sujo.
Sujeira demais. Este apenas um dos cômodos.
Stayed 1 night in Jul 2025

10/10 Excellent

Sérgio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jeane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

8/10 Good

FABIO RENATO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfeito

Atendimento impecável, quarto limpíssimo, roupas de camas impecáveis, café excelente.
Stayed 6 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excepcional, todos os funcionários muito prestativos e educados. Limpeza impecável. Ótima localização. Só os quartos que poderiam ser mais iluminados.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv e chuveiro poderiam ser um pouco melhores. No mais, tudo ótimo, vale super a pena.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ruy A

Stayed 3 nights in May 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025