2/10 Terrible
Michael
Travelled with family
22 Jun 2025
Being that old by staff that we have to leave before scheduled check out time due to power being shut off at hotel. I feel
like if we don’t get full amenities and time, some money should be refunded. Also A/C sucks. Not great for Grand Junction. Power went off before scheduled time. The emergency lights in the stair well were mostly burned out making it dark and difficult to navigate. We tried to assist an elderly couple stuck on the 3rd floor as the elevators were also out even though they were supposed to be operable. We made management aware of the couple needing assistance and they made it clear they were not at all concerned and seemed and acted as if we were an inconvenience to them. When I asked about timing of power outage changing, emergency lights in stairwell, and elevators concerns, manager simply said not our problem, and blamed the utility. I she reached out to Hilton regarding poor customer service and lack of planning and care from hotel staff.
Michael
Stayed 1 night in Jun 2025