4/10 Poor
Michael
Travelled with family
29 Dec 2025
Disliked: Cleanliness, staff & service, amenities
I usually don’t leave negative reviews, but this experience was bad enough that I can’t ignore it.
We arrived at Red Roof Inn in Grand Junction around 8:00 PM and immediately had issues. There was no one at the front desk, so we had to wait and call the posted phone number. After check-in, we were assigned a second-floor room. Since my mom has knee problems, I went back to ask about a first-floor room, but once again there was nobody at the reception and I had to call again. We were told no first-floor rooms were available due to renovations.
When we entered our room, we were hit with an extremely strong dog smell that made us choke. I fully support pet-friendly hotels, but rooms must be properly cleaned—especially when guests pay extra for pets.
I had to return to the front desk for the third time, and again it was empty. It turned out the front desk employee was sitting in one of the motel rooms on the second floor. During all of this, there were multiple other guests waiting to check in.
We were moved to another room. The smell was better, but there were no toiletries at all, not even soap. We were exhausted and didn’t want to deal with the front desk again.
The room was dirty and poorly maintained: leaking shower faucet, shower curtain barely hanging, and a loose bathroom vent. The only positive was that the bed was comfortable and we slept well. There are many better hotels in Grand Junction, and I won’t be staying here again.
Michael
Stayed 1 night in Dec 2025