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CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3.0 star property

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Photo gallery for CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Two beds with green accent pillows, a seating area, and a geometric-patterned wall panel create a comfortable retreat.
Formal dining area with ornate beams, large windows, and patterned wallpaper.
Welcome to CityFlats Hotel, where guests can check in and enjoy a warm atmosphere.
Experience the grandeur of this beautifully designed space, featuring a central area with ornate columns and a stunning decorative panel.
CityFlat Hotel features a modern facade with large windows and a prominent entrance via a curved glass door.

Popular amenities

  • Parking available
  • Room service
  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Van Andel Arena
    ‪2 min walk‬
  • DeVos Performance Hall
    ‪6 min walk‬
  • Downtown Market
    ‪14 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪18 min drive‬

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Relax in a spacious room with a large bed and minimalist design.

Standard Room, 1 King Bed, Non Smoking (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Relax in a spacious room with a bathtub, a comfortable bed, and a glass-enclosed shower area.

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Bathroom features a large sink, mirror, and glass-enclosed shower with a showerhead.

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Relax in a stylish room with a large bed and geometric-patterned headboard.

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Restful retreat with a large bed and wall-mounted light fixture, set against a wooden panel design.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Enjoy a comfortable stay in this stylish room with a large bed, desk, and city view.

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Enjoy a restful stay with a comfortable bed and a view of the city.

Standard Room, 1 King Bed, Non Smoking (Faces Street)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Relax in a spacious room with a large bed, wall-mounted light, and sliding door to a bathroom with a sink and mirror.

Standard Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Cozy retreat with a neatly made bed and a geometric-patterned wall.

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Cozy retreat with a neatly made bed and a bedside lamp, set against a geometric patterned wall.

Standard Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Similar properties

Sit and enjoy the view from this outdoor seating area with round tables and comfortable chairs.

Holiday Inn Grand Rapids Downtown by IHG

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (1002)
The price is €136
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Holiday Inn Grand Rapids Downtown by IHG

About this property

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Hotel with a restaurant, a short walk to Van Andel Arena
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Our customers tell us they can't get enough of the comfortable beds at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection. During your stay, you're just a quick walk from Van Andel Arena. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Amenities include a front-desk safe, 2 meeting rooms, and an elevator
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Just a 4-minute walk from Van Andel Arena and 6 minutes by foot from DeVos Performance Hall
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness center, spa services, and coffee/tea in a common area are also featured at the boutique CityFlatsHotel - Grand Rapids, Ascend Hotel Collection. Parking is available for a fee.

This 3-star Grand Rapids hotel is smoke free.

CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 484 out of 1003 reviews
Rating 8 - Good. 272 out of 1003 reviews
Rating 6 - Okay. 142 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 32 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Overrated

The toilet seat was broke, the light switches were not in convenient spot, our window looked at a brick wall and the areas that said wireless charging spots did not work. Think we will still somewhere else next time!!!
Stayed 1 night in Apr 2025

4/10 Poor

Jodi

Disliked: Amenities, property conditions & facilities
Everything in the room was sticky to the point you didn’t want to touch anything at all (light switches, lamps). It was gross. Staff experience was dependent on time of day. Morning and afternoon guys were extremely nice and helpful. Night time was not friendly and a customer had 45 minute exchange with him last night where the hotel record had him in the wrong room than what he checked into. The nighttime worker assumed the man was just drunk but the hotel made the mistake. Witnessed the whole interaction and it took way too long to resolve after midnight. So rating is based on two good workers and one that was TERRIBLE
Stayed 2 nights in Apr 2025

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were exceptional. Not our type of beds but that’s subjective. Everything other than the Grand Rapids City Parking was great.
Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Accommodations

Came down for leisure. Hotel is unique and fun. Room was clean and comfortable. Would recommend.
Stayed 1 night in Apr 2025

10/10 Excellent

tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 1 night in Apr 2025

10/10 Excellent

Melanie

Stayed 1 night in Apr 2025

8/10 Good

Tommie, Livonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There’s nothing incredibly special about this hotel. It’s quite basic in every sense of the word, but the location was exactly what we were needing and wanting.
Stayed 1 night in Apr 2025

6/10 Okay

Steven

Stayed 2 nights in Apr 2025

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was great, rooms clean, but it seemed odd that there was no microwave, mini fridge, or fan in the bathroom. Also, the lighting situation was kind of weird. In order to turn on the bathroom light, the lights in the bedroom had to be on because they were all on a master switch. Not a concern for a single traveler but not great when one person is sleeping. Otherwise, everything else was excellent and I appreciated the extra security and the proximity to all of the major surrounding venues.
Stayed 1 night in Apr 2025

6/10 Okay

Kayla

Stayed 1 night in Apr 2025

2/10 Terrible

Brittney

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible. Dirty, loud, and unable to sleep
Stayed 1 night in Apr 2025

10/10 Excellent

Mat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated old town building of Grand Rapids. Nicely decorated room, with a good feel. More to see here than my short visit allowed. It is in downtown, so it's within walking distance of everything if you're ambitious enough to walk.
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2025

6/10 Okay

ShaLonda

Business traveller
Liked: Staff & service
Disliked: Amenities
A very unique property. I very much enjoyed the aesthetic and difference in standard design. The comforter was dirty and as I was brought another one, I was going to open the door for the woman and was electrocuted turning on the light. I literally screamed and panicked and all I got was a chuckle and “here’s your blanket, sorry about that”. It wasn’t until I repeatedly sighs with discomfort as I exchanged blankets did she fully show concern and even then, she just asked if I was okay. Although, there wasn’t much that could’ve been done, I do feel like there should be a high level of concern and a promise to report the incident when your CUSTOMER is electrocuted by your light switch. Will not be returning.
Stayed 1 night in Apr 2025

2/10 Terrible

Brittney

Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gail

Travelled with partner
Liked: Amenities
X
Stayed 1 night in Apr 2025

10/10 Excellent

Richard Kent

Liked: Cleanliness, staff & service

Just OK

Very limited amenities. Lots of hard surfaces (floors, hallways, etc). Also, bed was overly soft and unsupportive. Granted we have a TempurPedic at home so our bar is higher, however the bed at CityFlats was worse than our cheapest mattress in a box.
Stayed 1 night in Apr 2025

10/10 Excellent

francisco

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bonnie

Stayed 1 night in Apr 2025

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Amy

Stayed 1 night in Apr 2025

10/10 Excellent

Julio Cesar Ornelas, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Rocio

Travelled with partner
It was nice, but our room didn't even have a fridge so anything we bought had to be eaten within a few hours or get thrown away. Some of the towels had some stains on them but otherwise room and bed were clean. It was really close to a lot of good food places.
Stayed 2 nights in Mar 2025