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CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

3.0 star property

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Photo gallery for CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

Meeting facility
Individually decorated, individually furnished, desk, laptop workspace
Standard Room, 2 Queen Beds, Non Smoking
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Place, Van Andel Arena
    ‪2 min walk‬
  • Place, DeVos Place Convention Center
    ‪8 min walk‬
  • Place, DeVos Performance Hall
    ‪8 min walk‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪17 min drive‬

Room options

Room, 2 Double Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

Standard Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(20 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel offers 48 air-conditioned accommodations with designer toiletries and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Our customers tell us they can't get enough of the comfortable beds at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel. During your stay, you're just a quick walk from Van Andel Arena. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Self parking available for a fee
  • Amenities include a front-desk safe, 2 meeting rooms, and an elevator
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Just a 4-minute walk from Van Andel Arena and a 3-minute drive from John Ball Zoo
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness center, spa services, and coffee/tea in a common area are also featured at the boutique CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel. Parking is available for a fee.

This 3-star Grand Rapids hotel is smoke free.

CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1002 reviews
Rating 8 - Good. 243 out of 1002 reviews
Rating 6 - Okay. 143 out of 1002 reviews
Rating 4 - Poor. 72 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Stayed 5 nights in Feb 2026

10/10 Excellent

Kaylynn

Stayed 1 night in Jan 2026

8/10 Good

steven

Stayed 2 nights in Feb 2026

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Clean, modern, friendly and quiet. The food was drinks were great at the bar!
Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Very clean. Friendly and helpful staff. Central to downtown events.
Stayed 1 night in Jan 2026

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities
Staff was very courteous and helpful
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Stayed 1 night in Nov 2025

8/10 Good

Joanna

Stayed 1 night in Jan 2026

4/10 Poor

Jason

Travelled with partner
Disliked: Amenities, property conditions & facilities
The city flat hotels are motel 6 meets ikea - bland, cold, and with sterile Formica decor. This one in Grand Rapids had a window that looked out to a 10 x 8 foot outside square with no light and constant pigeon poop covered window ledges. I will never stay at another within this brand.
Stayed 1 night in Jan 2026

10/10 Excellent

jaimie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone is so friendly and hepful! The lobby bar happy hour was fantastic the food was so fresh. We tried all the happy hour menu food items absolutely delicious.
Stayed 1 night in Jan 2026

6/10 Okay

Nick

Business traveller
Disliked: Cleanliness, amenities
Room was not very clean. Hair on the floor, hair on the pillows, lots of dust and food bits under the bed and night stands. TV was difficult to work. Parking is HORRIBLE it's either $48 / day or a metered spot on the street where you must download an app and renew every 2 hours. The shower was very nice and the front end staff were good. The bartender Marcus was outstanding.
Stayed 3 nights in Jan 2026

6/10 Okay

Courtney

Liked: Cleanliness
Disliked: Amenities
It was only ok. The photos did not accurately portray the property. The hotel could definitely use some maintenance and paint. There was a button missing in the elevator, lots of wall scuffs and missing paint. It felt shabby. The photo is in the listing is of the private ballroom and isn't visible to guests at all. The listing mentioned Happy Hour and Lobby Coffee Service, and both were not available during my stay. The bed seemed like an air mattress and was horribly uncomfortable. For the same price I could have stayed elsewhere.
Stayed 1 night in Jan 2026

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean, will equipped rooms. Helpful staff.
Stayed 1 night in Jan 2026

8/10 Good

David, Croswell

Stayed 1 night in Jan 2026

8/10 Good

Elisabeth

Stayed 2 nights in Jan 2026

10/10 Excellent

Ana

Stayed 1 night in Jan 2026

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great!
Stayed 1 night in Dec 2025

10/10 Excellent

meghan

Stayed 1 night in Jan 2026

10/10 Excellent

Pete

Stayed 1 night in Jan 2026

6/10 Okay

Dan

Liked: Staff & service
Another hipster hotel with barn-style bathroom doors that can’t lock and offer no pirvacy
Stayed 2 nights in Jan 2026

8/10 Good

John

Stayed 2 nights in Jan 2026

8/10 Good

Betsy

Travelled with group
Liked: Cleanliness
Friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
So many options for dining and easy to walk around
Stayed 2 nights in Jan 2026

10/10 Excellent

Charley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The motel staff were very professional and extremely helpful. The motel was very trendy and fairly clean. Since the motel did not have a parking structure, we had to park in the city parking structure. If the motel had a parking structure, I would have given the motel five stars.
Stayed 2 nights in Dec 2025