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Holiday Inn Express & Suites Gaylord by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Gaylord by IHG

Free buffet breakfast
Property amenity
1 bedroom, Tempur-Pedic beds, desk, laptop workspace
Indoor pool, pool loungers
Exterior

Popular amenities

  • Pool
  • Laundry
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
525 Dickerson Road, Gaylord, MI, 49735
  • Bavarian Falls Park
    ‪1 min drive‬
  • Gaylord Discovery Center
    ‪1 min drive‬
  • Otsego County Sportsplex
    ‪2 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed with Sofa bed, Accessible

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Suite, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Accessible Bathtub (Communications)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(12 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Suite, 1 King Bed

7.6 out of 10
Good
(5 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(23 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Indoor pool

Best Western Gaylord

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.4 out of 5, Excellent, (1001)
The price is €214
for 1 room
includes taxes & fees
15 Aug - 16 Aug
Best Western Gaylord

About this property

Holiday Inn Express & Suites Gaylord by IHG

Hotel in Gaylord with free breakfast and a 24-hour fitness center
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Holiday Inn Express & Suites Gaylord by IHG offers 92 accommodations with DVD players and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express & Suites Gaylord by IHG. During your stay, you'll be within walking distance of Otsego County Historical Museum. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 2-minute drive from Otsego County Historical Museum and a few minutes from Bavarian Falls Park
Holiday Inn Express & Suites Gaylord by IHG offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. Free breakfast is available. The business-friendly Holiday Inn Express & Suites Gaylord by IHG also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Gaylord hotel is smoke free.

Guests are served free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • DVD player
  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Gaylord Hotel
Holiday Inn Express Gaylord
Holiday Inn Express Suites Gaylord
Holiday Inn Express Suites Gaylord by IHG
Holiday Inn Express Suites Gaylord an IHG Hotel
Holiday Inn Express & Suites Gaylord by IHG Hotel
Holiday Inn Express & Suites Gaylord by IHG Gaylord
Holiday Inn Express & Suites Gaylord by IHG Hotel Gaylord

Holiday Inn Express & Suites Gaylord by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 325 out of 491 reviews
Rating 8 - Good. 91 out of 491 reviews
Rating 6 - Okay. 27 out of 491 reviews
Rating 4 - Poor. 21 out of 491 reviews
Rating 2 - Terrible. 27 out of 491 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stranded in a power outage

I booked a room on Expedia/Hotels.com and they had no rooms!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thankful!

Unfortunately, my husband got in an accident while we were in town, and the young man on duty was so very kind and helpful to me; getting me a taxi to the hospital, etc. He was excellent. I’m sorry I don’t remember his name.
Stayed 1 night in Apr 2025

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was very clean. the room is 0verpriced because the town is flood with workers repairing infrastructure after the ice storm. nice hotel. its worth 130 per night
Stayed 1 night in Apr 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Upon arrival- I was given keys to my room and when I went up to the room on the third floor someone was already checked into the room. I had two young children with me and the situation was embarrassing for us and the person in the room. To have staff miss that someone was already in the room they gave me was very odd and frustrating, We then had to haul all of our belongings back downstairs to get into a different room. It was later evening when we checked and we just wanted to get settled down for the night.
Stayed 1 night in Mar 2025

10/10 Excellent

Lorrie, Kalamazoo

Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Management!!!

We stayed for what we thought was going to be one night due to bad road conditions but ended up staying the whole weekend! Crystal, the manager, was absolutely fantastic! They struggled with housekeeping staff and Crystal and the rest of the employees went above and beyond to clean the rooms themselves to accommodate the larger than anticipated number of guests staying that weekend. Due to understaffing of the housekeeping staff we had a very long wait to check in. However, Crystal the manager handled everything with such professionalism and really went above and beyond by comping us our stay and upgrading us to a king suite. She took a bad situation of understaffing and made it more than right by extending a free night’s stay to all of us that were waiting to check in. Now that’s fantastic management skills! The hotel was super clean and the room was great! We stayed in a king suite with a jacuzzi tub and it was fantastic! Huge room with large bathroom, living room area and separate room with a bed. It was just what we needed to be able to relax and reconnect. The staff here really stepped up and had all hands on deck helping out from cleaning rooms, serving breakfast, managing the front desk, and clearing the heavy snow. You could tell that Crystal’s management and leadership was top notch! Breakfast was excellent as always! They even had a nice little assortment of treats and goodies to put on your pancakes. I’m sure the kids loved it! We will stay again!
Stayed 1 night in Feb 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Understaffed but very helpful and friendly people
Stayed 1 night in Feb 2025

4/10 Poor

Nickolas

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Walk in shower, floor walls, slippery. Almost fell, safety hazard. Water pressure of shower poor.
Stayed 1 night in Mar 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short weekend visit to go skiing at Tree Tops

The small couch in room cushions had some noticeable spots Indoor pool just did not look clean so we didn't go in, was looking forward to getting into a pool
Stayed 1 night in Feb 2025

6/10 Okay

Tiffany

Stayed 1 night in Feb 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly, hotel clean and new. Beds and pillows amazingly comfortable (and I am super picky). Water pressure doesn't knock your socks off, but manageable. Beyond my expectations for a HI Express! Nice work.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend!

Highly recommend this hotel if you are staying in the area. Spent the weekend skiing at Boyne and this was the perfect place to stay a short distance from there! Very clean and seems to be newly renovated. Breakfast was good and the staff were very friendly. I would stay here again.
Stayed 2 nights in Feb 2025

6/10 Okay

Eric

Travelled with group
Liked: Staff & service
Very friendly staff. Great place to stay for the price. Only issue was the room smelled a little moldy. Overall I would go back for another stay.
Stayed 1 night in Feb 2025

8/10 Good

Aimie

Stayed 3 nights in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room / close to town
Stayed 1 night in Dec 2024

10/10 Excellent

Easter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Tyler

OVERBOOKED ME

My reservation never went through and I showed up to no room. Awful experience due to my reservation never even being made even though I had a confirmation and confirmation/itinerary number.
Stayed 3 nights in Jan 2025

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and the room was very nice for the price.
Stayed 1 night in Jan 2025

10/10 Excellent

Conrad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff good breakfast
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities

No more blow dryers in rooms

This stay was my least favorite. For a Holiday Inn I expected a coffee pot in my room, a bed with clean sheets, not just remade from the previous guest, and a blow dryer. There was also no mini fridge or microwave. I also expected housekeeping to have been completed by check in, but they were still there cleaning past 6pm and not being quiet about it. For a Holiday Inn I'm extremely disappointed.
Stayed 1 night in Jan 2025