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Treetops Resort

3.0 star property

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Reception
Front of property
Deluxe Room, 1 King Bed
Golf
Outdoor spa tub

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Hot tub
  • 24/7 front desk
  • Breakfast available
  • Pool

Explore the area

Map
3962 Wilkinson Rd, Gaylord, MI, 49735
  • Otsego Golf Club
    ‪7 min drive‬
  • Gaylord Discovery Center
    ‪9 min drive‬
  • Otsego Lake State Park
    ‪18 min drive‬

Room options

Deluxe Room (Inn)

  • Sleeps 5
  • 2 Queen Beds

Standard Room (Inn)

  • Sleeps 5
  • 2 Double Beds

Room, 2 Queen Beds (Lodge)

  • Sleeps 5
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed (Lodge)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Indoor pool

Best Western Gaylord

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, (1001)
The price is €110
for 1 room
includes taxes & fees
12 May - 13 May
Best Western Gaylord

About this property

Treetops Resort

Slopeside fun with 2 indoor pools and full-service spa
Enjoy direct access to the slopes and an outdoor pool at Treetops Resort during the winter, and return in the summer for a round at the hotel's golf course. Housekeeping is available on request.
Treetops Resort offers 195 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Rooms open to patios. Televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Housekeeping is offered on request and change of towels can be requested. Rollaway/extra beds (surcharge) are also available.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 indoor swimming pools and 2 hot tubs are on site along with an outdoor pool. In addition to a seasonal outdoor pool, other recreational amenities include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

Treetops Spa & Salon has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is open daily.
During your stay at Treetops Resort, you're just a quick walk from Rick Smith Golf Academy. You'll find features like free self parking and a free ski shuttle, plus 2 indoor pools.
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor and 2 indoor pools or soak in the 2 hot tubs
  • Indulge with massages, manicures and pedicures, or body wraps at Treetops Spa & Salon
  • Amenities include 10 meeting rooms, a conference center, and laundry facilities
  • Onsite recreation includes a golf course, a gym, and ski-in/ski-out access
  • Just a 3-minute walk from Rick Smith Golf Academy and 7 minutes by car from Otsego Golf Club
  • Free ski shuttle service
During the winter, enjoy onsite recreation like snow tubing, ice skating, and snowshoeing and return when the snow melts for a round of golf at the onsite golf course. After a day on the slopes, enjoy treatments at the full-service spa, a relaxing soak in one of the 2 hot tubs, and an invigorating swim in one of the 2 indoor swimming pools. For a free ride to the slopes, hop on the hotel's complimentary ski shuttle. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. This ski hotel also offers an outdoor pool and a health club. Free self parking is available.

This 3-star Gaylord hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 9:30 AM.
Treetops Resort has a restaurant serving dinner only.

Languages

English

Property amenities

Parking and transport

  • Area shuttle (surcharge)
  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 9:30 AM for a fee: USD 5 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 2 indoor pools
  • Arcade/game room
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Ice skating
  • Outdoor pool
  • Pro golf shop
  • Ski-in/ski-out access
  • Snow sports gear
  • Snow tubing
  • Snowshoeing
  • TV in common areas

Family friendly

  • 2 indoor pools
  • Arcade/game room
  • Fenced pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities

Guest services

  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 10 meeting rooms
  • Conference centre

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 5 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 14 to May 1:
  • One of the swimming pools
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 21.20 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 per person
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Treetops Gaylord
Treetops Resort
Treetops Resort Gaylord
Treetops Hotel Gaylord
Treetops Resort Hotel
Treetops Resort Gaylord
Treetops Resort Hotel Gaylord

Treetops Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 115 out of 302 reviews
Rating 8 - Good. 81 out of 302 reviews
Rating 6 - Okay. 54 out of 302 reviews
Rating 4 - Poor. 34 out of 302 reviews
Rating 2 - Terrible. 18 out of 302 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kelli

Stayed 2 nights in Feb 2025

10/10 Excellent

Keith

Travelled with family and small children
Liked: Staff & service
in need of updating
Stayed 1 night in Mar 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the cleanliness of our room and the available amenities!
Stayed 2 nights in Feb 2025

8/10 Good

Vincent, Shelby Township

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Family Ski Trip. Best part was the outdoor hot tub after a day of skiing. Was a little disappointed with the hours that they close during the week at 4pm but still had a great time.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lilian

Stayed 2 nights in Feb 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Esther

Disliked: Cleanliness, staff & service, property conditions & facilities
I have never written a review in my life, but this was too disappointing not to write about. We booked two nights to support our Sons' sports competition. We checked in with one of my Sons. The next day, I found out my two other Sons would need a place to stay. I spoke to reservations and then your front desk (Amber), and all she could say was NO. Can we move to a bigger room to accommodate my Sons? Can we check out early without being penalized? Can I talk to a Manager? She said no Manager was available all weekend. Can you add us to a cancelation list? She said there was a long cancelation list. Here is an idea - allowing us to check out early and give the room to someone on that waiting list would have provided a positive customer experience for everyone involved, but the answer was also NO. Extremely disappointed all the way around
Stayed 2 nights in Feb 2025

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Property conditions & facilities
First time back in over ten years. Sad to see the place going downhill- lack of updates and maintenance. Outdoor pool not longer in use as advertised, hot tub green, rooms dated, restaurant cools down-facilities need some attention. Skiing was good but find somewhere else to eat and stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Garry

Stayed 1 night in Feb 2025

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sports bar had a good atmosphere. I was disappointed that I couldn’t get the Lions game in my room.
Stayed 2 nights in Jan 2025

4/10 Poor

Donald

Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Tanya

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Be Aware!

The full beds had bed springs coming through. It was the most uncomfortable stay. AND when booking the website said the slopes were open all day - and that was not true. Friday night they were open until 8 pm - Saturday and Sunday they were only open until 4pm. AND the cross country skiing was not open. And the walk between the two hot tubs was scary deadly - the ground was totally frozen.
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Marija

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

As it is a three-star resort, no high expectations

It is both a location and a beautiful spot. Not too costly, either. Everyone was really nice. Old bathrooms were the only thing we disliked, particularly a bathtub that appeared to be from ancient times. It was not something I wanted to walk barefoot in. Fortunately, whenever my daughter and I go somewhere, we always bring shower shoes. Also, To improve the room's appearance, the glass on the windows and balcony door should be replaced.
Stayed 2 nights in Oct 2024

8/10 Good

Ronda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not know there was more than one lodging building which was confusing. We were put in an other building other than the main one. We found it confusing to find our building on the property. It’s a beautiful place and we looked forward to using the hot tub, restaurant and bar but had to drive to other buildings for them.
Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and convenient to the wedding we attended.
Stayed 1 night in Sep 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not just a place to lay your head

Very large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.
Stayed 1 night in Sep 2024

8/10 Good

Gordon and Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean comfortable mattress The restaurant was convenient but ok food could be better for the price I had the New York strip sandwich and the meat was not steak
Stayed 1 night in Sep 2024

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service as always
Stayed 1 night in Sep 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024