6/10 Okay
Verified traveller
27 Sept 2025
poor service when its not football weekend
I really dont want to stay here in future, but it wasnt completely bad.
only 1 person on desk duty @ 230pm because no football weekend?
the advertised heavily, in-house Starbucks does not use actual ingredients for drinks from official recipes, my hot mocha tasted like mostly milk with very little coffee (which i added from coffeemaker in room).
pool was ok, but parents clearly didnt gicare about their kids (2yrs-5yrs) in jacuzzi taking up room. meanwhile, the main pool was not heated, but kids pool with slide was warm!
breakfast was ok but i asked for med-well steak and got bloody med-rare instead. fixed quickly, thank you!
Only 1 server on duty for breakfast (he also handled the Starbucks) and bar and cashier duty. i literally saw 3 people come down for coffee but the old guy server was off into kitchen handling orders for diners. pathetic.
I was told by desk staff and the old server/bartender/starbukky barista that they were under-staffed due to NO Packer game that weekend!
yet, there were a minimum of 4 housekeepers doing a great job but were constantly using main elevator (which delayed me and others) multiple times thruout the afternoon.
Verified traveller
Stayed 1 night in Aug 2025



























