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Hotel Portobelo

Property class: 4

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Photo gallery for Hotel Portobelo

A modern hotel room with a large bed, bedside tables, a desk, and a chair.
A modern living room with a flat-screen TV mounted on a decorative wall, a wooden floor, and a potted plant.
A spacious lobby with a high ceiling, modern lighting fixtures, a large abstract painting, and a seating area with a sofa and a bench.
A hotel entrance with a green wall and illuminated 'PBH' sign, a covered parking area, and a stairway leading to the entrance.
A reception desk with a clock displaying 'MEXICO' and 'MADRID' labels, a computer monitor, and a wooden panel with a crack.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Business services

Explore the area

View in a map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Place, Guadalajara Cathedral
    ‪10 min walk‬
  • Place, Degollado Theater
    ‪14 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪55 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

A hotel room with two beds, a nightstand, a wall-mounted lamp, and a QR code on the nightstand.

Standard Double Room (Dos Camas Matrimoniales)

9.6 out of 10
Exceptional
(37 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room with Two Double Beds

A hotel room with two beds, a nightstand, and a lamp.

Double Room with Two Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a large bed, two bedside tables, a nightstand, a pillow, a blanket, and a wall-mounted lamp.

Standard Room

9.4 out of 10
Exceptional
(296 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Portobelo

This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Hotel Portobelo offers 86 accommodations with safes and hair dryers. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Our customers tell us they can't get enough of Hotel Portobelo's great location. During your stay, you're just a quick walk from Parque Revolucion. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy Mexican cuisine while dining at PBH
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the central location and the clean accommodations
  • 12 minutes by foot from Guadalajara Cathedral and a 2-minute drive from Avienda Chapultepec
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business center.

WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Portobelo. Self parking is free. The property offers extended parking privileges.

This 4-star Guadalajara hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to noon.
PBH - This restaurant specializes in Mexican cuisine and serves breakfast only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults, and MXN 130 to 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1625 out of 2023 reviews
Rating 8 - Good. 288 out of 2023 reviews
Rating 6 - Okay. 65 out of 2023 reviews
Rating 4 - Poor. 16 out of 2023 reviews
Rating 2 - Terrible. 29 out of 2023 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect to stay and family closed to the town parks shoppin center
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Joab E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always a pleasure staying at Portobello, great location, great staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Carlos Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice staff and very efficient
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

juan

Liked: Cleanliness
This is a great option the resort is really huge big pool nice rooms and because is all inclusive the price is valued
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Great room, quiet, helpful staff,
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Guadalupe Javier

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and clean rooms
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Diego Ignacio

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff and very easy parking
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Arnulfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
Great service, room was very clean.
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in May 2026
Verified review

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Walkable to everything you need. Restaurants, shopping, historical area.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Nice area. Great staff, good value.
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Diego Ignacio

Liked: Cleanliness, amenities, property conditions & facilities
Clean establishment, friendly staff and easy self parking … highly recommended
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, location and as great. Newly renovated from my understanding it’s really nice. I loved the mirror in the bathroom. Some restaurants around the area didn’t have high chairs so that was difficult for us, but thankfully the hotel has a restaurant and high chairs.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portobello is a very good hotel, clean and very comfortable. We felt very welcoming. The front desk employees were very professional. I recommend this hotel 100%. We have stayed at this hotel for the past five yrs.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here in April 2026, I really enjoyed my stay, the room was nice and clean, the AC and water pressure did not disappoint. The location was great, walking distance to a lot of restaurants and shops. The staff was very friendly and accommodating. Over all I loved my stay and would stay here again next time I am in Guadalajara.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Juaquin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jesusus

Liked: Cleanliness, staff & service, amenities
Still my favorite place to stay in GDL. Affordable, comfortable, excellent service, and great installations.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

CHARLES

Liked: Cleanliness, amenities, property conditions & facilities
Graet location. Excellent staff. The restaurant food was very delicious and affordable.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this property. It has a great location between the historic center and colonial americana. The rooms are very clean and comfortable. The only drawback is that it is on a very busy intersection, so street noise can be an issue. If possible I would book a room in the back.
Stayed 4 nights in May 2026