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Krystal Urban Guadalajara

3.5 star property
VIP Access

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Photo gallery for Krystal Urban Guadalajara

Property entrance
Property entrance
Junior Suite, 2 Double Beds
Lobby sitting area
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130
  • Place, Minerva Roundabout
    ‪10 min walk‬
  • Place, Applicant Service Center
    ‪12 min walk‬
  • Place, Avienda Chapultepec
    ‪17 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

9.0 out of 10
Wonderful
(55 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

9.0 out of 10
Wonderful
(84 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 2 Double Beds

8.6 out of 10
Excellent
(11 reviews)
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Urban Guadalajara

Hotel with free parking, near Minerva Roundabout
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center. Housekeeping is available on request.
Krystal Urban Guadalajara offers 140 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Krystal Urban Guadalajara. During your stay, you're just a quick walk from Los Arcos de Guadalajara. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute drive from Minerva Roundabout and a few minutes from US Consulate General Guadalajara
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Krystal Urban Guadalajara. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Guadalajara hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.
Krystal Urban Guadalajara has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 305 for adults and MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara
Krystal Urban Hotel
Krystal Urban
Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara Guadalajara
Krystal Urban Guadalajara Hotel Guadalajara

Krystal Urban Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1058 out of 1534 reviews
Rating 8 - Good. 285 out of 1534 reviews
Rating 6 - Okay. 118 out of 1534 reviews
Rating 4 - Poor. 34 out of 1534 reviews
Rating 2 - Terrible. 39 out of 1534 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Stayed 4 nights in Sep 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Location !
Stayed 1 night in Aug 2025

8/10 Good

Navid

Stayed 4 nights in Aug 2025

10/10 Excellent

Chin Jung, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Aug 2025

10/10 Excellent

Marco Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Good location. Nice staff
Stayed 4 nights in Aug 2025

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

José Eduardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pesimo

El hotel está. Viejo el estacionamiento está espantoso da como ansiedad todo el ruido y la suciedad que hay en el sótano uno y dos. Debrian advertir a los huéspedes que las regaderas tienen hongos para no reservar. Las habitaciones tienen bloqueados los aires acondicionados a 20 grados para que no lo dejes encendido por la noche y si lo apagas no se puede dormir por el calor y si lo prendes no se puede dormir del frío, esta práctica ya es usada en varios hoteles. No lo recomendaría y no volvería a quedarme nunca
Stayed 2 nights in Sep 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Krystal Urban. My fight was early in the morning and they helped accommodate an earlu check in. Andres was very helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Patricia

Stayed 1 night in Aug 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Aug 2025

10/10 Excellent

Rogelio Guzman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had good time Thank you
Stayed 3 nights in Sep 2025

10/10 Excellent

Mayra, Burley

Stayed 3 nights in Sep 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay, will definitely stay there again!
Stayed 3 nights in Aug 2025

8/10 Good

Oswaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Arturo

Stayed 4 nights in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was Excellent, as pictured; Breakfast buffet was very good, with lots of choice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal es uy atento y les tengo que decir que al entrar, huele delicioso!!
Stayed 6 nights in Aug 2025

10/10 Excellent

RAUL SERGIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felicidades excelente atencion y servicio

Todo muy bien excelente servicio y atencion y bastante limpio y ordenada ademas de una excelente ubicacion, todo el personal muy atento y dispuesto a atender
Stayed 1 night in Aug 2025

10/10 Excellent

Jose David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and very well located… thanks and keep up the good work!
Stayed 2 nights in Aug 2025

8/10 Good

RafinShow

Stayed 1 night in Aug 2025

10/10 Excellent

Loida, Marysville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta el hotel , se encuentra en un area con buenas opciones de comida , centro magno esta justo enfrente, los cuartos estan lindos y comodos , lo unico que mi refrigerator nunca sirvio estaba caliente, de hay en mas , todo super, su restaurante tiene comida rica y con buenos precios , claro que me vuelvo a quedar!
Stayed 3 nights in Aug 2025

10/10 Excellent

jose guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia corta pero muy cómoda

Muy limpias las instalacuones, un servicio muy atento en todo momento y amable, el hoyel es muy bonito y se siente moderno
Stayed 1 night in Aug 2025