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voco Guadalajara Neruda by IHG

4.0 star property

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Lobby
Property video
View from property
Exterior
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Av Pablo Neruda #2828, Guadalajara, JAL, 44630
  • Place, Midtown Jalisco
    ‪12 min walk‬
  • Place, Punto Sao Paulo Shopping Center
    ‪14 min walk‬
  • Place, US Consulate General Guadalajara
    ‪4 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

View from room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed (Mid Floor)

Premium Room, 1 King Bed (Mid Floor)

Premium Room, 1 King Bed (Mid Floor)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (High Floor)

View from room

Premium Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Mid Floor)

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

9.6 out of 10
Exceptional
(20 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mid Floor)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Mid Floor)

9.2 out of 10
Wonderful
(7 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (High Floor)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (High Floor)

9.2 out of 10
Wonderful
(15 reviews)
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

voco Guadalajara Neruda by IHG

Hotel with a restaurant, near Punto Sao Paulo Shopping Center
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. A shopping center shuttle is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
Voco Guadalajara Neruda by IHG offers 104 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and hair dryers.

This Guadalajara hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at voco Guadalajara Neruda by IHG. During your stay, you'll be within walking distance of Punto Sao Paulo Shopping Center. Features include a free shopping center shuttle, plus a restaurant and a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include 5 meeting rooms, a conference center, and a car charging station
  • Onsite recreation includes a gym
  • 14 minutes by foot from Punto Sao Paulo Shopping Center and a 4-minute drive from US Consulate General Guadalajara
  • Free shopping center shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. 5 meeting rooms and coworking spaces are available.

Event space at this hotel measures 980 square feet (91 square meters) and includes a conference center. The business-friendly voco Guadalajara Neruda by IHG also features a fitness center, coffee/tea in a common area, and room service (during limited hours). An area shuttle within 300 meters is available for a fee. For a fee, parking is available.

This 4-star Guadalajara hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to noon and on weekends from 7:30 AM to noon.
Querida Luna - Onsite restaurant.
Querida Luna - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 300 metres
  • Free shopping centre shuttle
  • Secured, covered parking on site (MXN 80 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to noon on weekdays and 7:30 AM to noon on weekends; MXN 200 to 345 for adults and MXN 110 to 113 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Querida Luna
  • Querida Luna

Things to do

  • Bicycle storage
  • Gym

Family friendly

  • Changing table
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 5 meeting rooms
  • Conference centre (980 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Lift (85 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (70 centimetre wide)

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Eco-friendly cleaning products used
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 345 for adults, and MXN 110 to 113 for children
  • Covered self parking fee: MXN 80 per day (in/out privileges)
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 150
This property uses eco-friendly cleaning products
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Voco Neruda
Voco Guadalajara Neruda
voco Guadalajara Neruda by IHG Hotel
voco Guadalajara Neruda an IHG Hotel
voco Guadalajara Neruda by IHG Guadalajara
voco Guadalajara Neruda by IHG Hotel Guadalajara

voco Guadalajara Neruda by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 361 out of 440 reviews
Rating 8 - Good. 55 out of 440 reviews
Rating 6 - Okay. 10 out of 440 reviews
Rating 4 - Poor. 4 out of 440 reviews
Rating 2 - Terrible. 10 out of 440 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Braulio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Anna Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and how safe I felt. This was our second time staying. I would definitely stay here again. All stuff was very friendly from the front desk to housekeeping to everybody at the restaurant upstairs. Juan our waiter every day at breakfast was amazing, he was very attentive and great customer service.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bahram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 2 nights in Aug 2025

6/10 Okay

Yoomin

Liked: Staff & service
property conditions not good
Stayed 1 night in Aug 2025

4/10 Poor

Esmeralda

Stayed 3 nights in Jul 2025

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeanette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, clean and beautiful amenities.
Stayed 1 night in Aug 2025

10/10 Excellent

Ana Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel! Loved the staff. Will go back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay here and amazing!!
Stayed 1 night in Aug 2025

10/10 Excellent

Roland, McAllen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to be helpful. They always helped with a smile on their face they didnt act like we were being annoying or had attitude, which is not the norm, unfortunately.
Stayed 4 nights in Jul 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, everything close, beautiful view
Stayed 2 nights in Jul 2025

8/10 Good

Maria, Santa Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative about the hotel was that although it has a beautiful bar, the bar tender did not know how to prepare a cocktail. He did not take advise or recommendation from the paying customer. I specifically asked for a margarita that was not sweet or sugary. I was given a margarita that was syrupy and extremely sweet. I asked for a regular margarita with a small piece of pineapple and a few slices of jalapeño and I got an infused tequila that was the level of habanero. Impossible to drink. It burned the lips and throat on the first sip. I was charged for both drinks. As the bartender refused to return the first one and I ordered the second thinking he would get it right, not at all. Disappointing for sure. Hotel room was nice, clean and lines were a nice quality.
Stayed 1 night in Jul 2025

10/10 Excellent

OSCAR, MEXICO

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Raymundo

Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Barragan

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved my stay at this hotel! The place was *so cute and incredibly clean*—it felt welcoming the moment I walked in. The area around the hotel felt very safe, which made it easy to relax and explore without any worries. The staff were truly outstanding: super friendly, helpful, and always ready with a smile. It made such a difference in the overall experience. One of the highlights was the on-site restaurant. The food was delicious, and the view of the city from the dining area was simply stunning. The restaurant staff were just as friendly and attentive as the rest of the team. Highly recommend staying here if you're looking for a charming, safe, and enjoyable experience with top-notch service!
Stayed 1 night in May 2025

10/10 Excellent

KENNETH, Mountain House

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Great views! Great food!
Stayed 3 nights in May 2025

10/10 Excellent

Jessi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Jose

Stayed 1 night in Feb 2025

8/10 Good

Alex

Travelled with partner
Liked: Amenities, property conditions & facilities
Está muy aesthetic el lugar y todo, pero llegando primero tuvimos que pedir que nos cambiaran de cuarto porque las sabanas de la cama estaban sucias, literal se veían unas pisadas encima del edredón blanco. Cuando fuimos a pedirlo en recepción literal tuvimos que hablar con 3 personas diferentes en recepción para que nos hicieran el cambio porque nada más nos daban largas o nos decían que no aplicaba que solo nos podían ir a cambiar las sabanas y si queríamos. En otro tema, hay un restaurante ahí mismo y en todos lados esta anunciado el horario de fin de semana hasta la 1am y el jueves no nos quisieron atender a las 10pm y el sábado que si “alcanzamos” a llegar (10:15pm) nos dijeron que teníamos 5 minutos para pedir porque ya iba a cerrar cocina. Luego llego nuestra comida y nisiquiera habiamos podido comenzar a comer cuando ya nos habían llevado la cuenta para hacer cierre antes de las 11pm y seguiamos comiendo cuando prácticamente nos apagaron todo hasta la tele para que nos fueramos. (Eran antes de las 11:15pm cuando el cierre decía 1am)
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jossue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VOCO is the best hotel I’ve stayed at in GDL. The staff is phenomenal. The rooms are amazing! And overall the area it’s in (Providencia) is so conveniently located that it’s easy to catch an uber at all times of the day. I’ve stayed at hotel near the country club and with all the traffic it’s a nightmare. VOCO is down the street from the country club and prices are super fair too. Second time staying there and will definitely continue staying there. Thank you VOCO!
Stayed 3 nights in Apr 2025