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voco Guadalajara Neruda by IHG

4.0 star property

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Restaurant
Point of interest
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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

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Av Pablo Neruda #2828, Guadalajara, JAL, 44630
  • Place, Midtown Jalisco
    ‪12 min walk‬
  • Place, Punto Sao Paulo Shopping Center
    ‪14 min walk‬
  • Place, US Consulate General Guadalajara
    ‪4 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

View from room

Standard Room

7.6 out of 10
Good
(4 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (Mid Floor)

Premium Room, 1 King Bed (Mid Floor)

Premium Room, 1 King Bed (Mid Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (High Floor)

View from room

Premium Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Standard Room, 1 King Bed (Mid Floor) | View from room

Standard Room, 1 King Bed (Mid Floor)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

8.0 out of 10
Very good
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(22 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mid Floor)

Standard Room, 2 Queen Beds (Mid Floor)

Standard Room, 2 Queen Beds (Mid Floor)

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (High Floor)

Standard Room, 2 Queen Beds (High Floor) | View from room

Standard Room, 2 Queen Beds (High Floor)

9.4 out of 10
Exceptional
(19 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

voco Guadalajara Neruda by IHG

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. A shopping center shuttle is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
Voco Guadalajara Neruda by IHG offers 104 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and hair dryers.

This Guadalajara hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at voco Guadalajara Neruda by IHG. During your stay, you'll be within walking distance of Punto Sao Paulo Shopping Center. Features include a free shopping center shuttle, plus a restaurant and a gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include 5 meeting rooms, a conference center, and a car charging station
  • Onsite recreation includes a gym
  • 14 minutes by foot from Punto Sao Paulo Shopping Center and a 4-minute drive from US Consulate General Guadalajara
  • Free shopping center shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. 5 meeting rooms and coworking spaces are available.

Event space at this hotel measures 980 square feet (91 square meters) and includes a conference center. The business-friendly voco Guadalajara Neruda by IHG also features a fitness center, coffee/tea in a common area, and room service (during limited hours). An area shuttle within 300 meters is available for a fee. For a fee, parking is available.

This 4-star Guadalajara hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to noon and on weekends from 7:30 AM to noon.
Querida Luna - Onsite restaurant.
Querida Luna - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 300 metres
  • Free shopping centre shuttle
  • Secured, covered parking on site (MXN 80 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to noon on weekdays and 7:30 AM to noon on weekends; MXN 200 to 345 for adults and MXN 110 to 113 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Querida Luna
  • Querida Luna

Things to do

  • Bicycle storage
  • Gym

Family friendly

  • Changing table
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 5 meeting rooms
  • Conference centre (980 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Lift (85 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (70 centimetre wide)

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Eco-friendly cleaning products used
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 345 for adults, and MXN 110 to 113 for children
  • Covered self parking fee: MXN 80 per day (in/out privileges)
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 150
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Voco Neruda
Voco Guadalajara Neruda
voco Guadalajara Neruda by IHG Hotel
voco Guadalajara Neruda an IHG Hotel
voco Guadalajara Neruda by IHG Guadalajara
voco Guadalajara Neruda by IHG Hotel Guadalajara

voco Guadalajara Neruda by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 429 out of 535 reviews
Rating 8 - Good. 69 out of 535 reviews
Rating 6 - Okay. 19 out of 535 reviews
Rating 4 - Poor. 4 out of 535 reviews
Rating 2 - Terrible. 14 out of 535 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best location!! There are several restaurant options around the corner from the hotel that I was impressed with ( one from Spain and a sushi on top of Barra Cafe)
Stayed 4 nights in Jan 2026

10/10 Excellent

Sandra

Stayed 1 night in Jan 2026

2/10 Terrible

Francisco

Travelled with partner
I have stayed at this hotel several times, and I have almost always had good experiences. However, I have noticed a progressive decline in the quality of the hotel. I stayed last night, and it was a terrible experience. The hallway smelled like grilled meat the entire time, as if smoke from the restaurants was venting directly into it. The toilet flush button did not work, the sink water would not drain and became clogged, the bathroom flooded, and throughout the night there was a mechanical noise in the room that intensified and woke me up several times. This occurred in room 425. I understand the intention behind recycling key cards, but the ones we were given were scratched, worn out, and unattractive. Overall, it feels as though the hotel has significantly lowered its standards. This genuinely saddens me, as voco Guadalajara has been one of my preferred hotels to stay at in Guadalajara.
Stayed 1 night in Jan 2026

10/10 Excellent

antonio

Stayed 3 nights in Jan 2026

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
El hotel expelente, instalaciones excelentes, expelente servicio. El staff mas que amable y el desayuno estaba delicioso. Mega recomendado!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Renata

Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Room and facility were clean and staff was hospitable! The restaurant is a little overpriced, but delicious.
Stayed 3 nights in Dec 2025

10/10 Excellent

Vanessa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was perfect for our couples get away. The hotel was nice, clean, safe and centrally located to great restaurants and bars. The Hotel staff was courteous and helpful. Had breakfast at the hotel restaurant which we enjoyed. No complaints
Stayed 4 nights in Dec 2025

10/10 Excellent

octavio

Stayed 4 nights in Dec 2025

8/10 Good

Irene

Stayed 4 nights in Dec 2025

6/10 Okay

Eugenia

Stayed 4 nights in Aug 2025

10/10 Excellent

Gerardo

Stayed 5 nights in Nov 2025

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall experience was great, no issues checking in, it would be nice to have a direct access elevator instead of having to switch elevators- I’m using a wheelchair and anyone who travels to Mexico knows that it’s already difficult when in a wheelchair with sizing of elevators,ramps and stone floors.. Wish there was a microwave in the room to reheat our food.. other than that room was great! We had hot water and complimentary beverages in the mini fridge (only the first set).
Stayed 3 nights in Nov 2025

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean rooms. Very comfortable and quiet hotel. In a great location with lots of restaurants, cafes, parks and walking within just a few steps of the hotel. Staff is amazing as well. We always stay here when visiting Guadalajara.
Stayed 2 nights in Nov 2025

10/10 Excellent

DANIELA

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Me encantó, excelente ubicación, amenidades, limpieza, y comida deliciosa. Sin duda regreso!
Stayed 3 nights in Nov 2025

10/10 Excellent

Victor, Denver

Liked: Cleanliness
Stayed 5 nights in Nov 2025

10/10 Excellent

Lucy

Stayed 5 nights in Nov 2025

8/10 Good

Isaac

Stayed 2 nights in Nov 2025

10/10 Excellent

Ana

Stayed 2 nights in Nov 2025

8/10 Good

Claude, Edmonton

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Just some consistency from Expedia website wrt pricing, didn’t like the surprise when I was told that our small dog had to pay the same as a extra guest…. Quite ridiculous, please Expedia, review your process
Stayed 1 night in Nov 2025

10/10 Excellent

Omar

Stayed 2 nights in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Great location, perfectly clean, good size and really kind staff. Don't expect amenities, there's a mini gym and that's it.
Stayed 2 nights in Nov 2025

8/10 Good

Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was clean and the beds were comfy. The waterflow from the shower was great, but the bathroom design was terrible. The shower was only half enclosed and the bathroom floors would get soaked every shower, so much so that the floors were already damaged. The rooms were a bit small, but other than the aforementioned, it was a very decent stay.
Stayed 4 nights in Nov 2025

10/10 Excellent

Katia

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hermoso hotel. Me encantó, volveré pronto y me hospedaré en Voco siempre que viaje a GDL! 😁
Stayed 5 nights in Nov 2025

10/10 Excellent

Oscar

Stayed 2 nights in Nov 2025