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Hotel Chocolate Carruaje

4.5 star property

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Photo gallery for Hotel Chocolate Carruaje

Exterior
Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Place, Macrocenter I
    ‪3 min walk‬
  • Place, Mummies Museum
    ‪19 min walk‬
  • Place, Alley of the Kiss
    ‪4 min drive‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪32 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.6 out of 10
Excellent
(7 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Chocolate Carruaje

Luxury hotel with free parking connected to the convention center in Guanajuato
Along with an outdoor pool, this hotel has a restaurant and a poolside bar. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Change of towels is available on request.
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Hotel Chocolate Carruaje, you're connected to the convention center and just a quick walk from El Nopal Mine. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Enjoy Mexican cuisine at Las Carretas, a family restaurant with pool views
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from El Nopal Mine and 7 minutes by foot from Macrocenter I
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 323 square feet (30 square meters) and includes a conference center. An outdoor pool, a rooftop terrace, and spa services are also featured at the luxury Hotel Chocolate Carruaje. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Guanajuato hotel.

The hotel hosts a free manager's reception daily.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (323 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Hotel Chocolate Carruaje Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 152 reviews
Rating 8 - Good. 38 out of 152 reviews
Rating 6 - Okay. 17 out of 152 reviews
Rating 4 - Poor. 22 out of 152 reviews
Rating 2 - Terrible. 13 out of 152 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Omar Escobar, Tolleson az

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025

10/10 Excellent

Carlos, San Antonio

Liked: Staff & service, property conditions & facilities
Great service, muy amables y atentos.
Stayed 1 night in Jul 2025

2/10 Terrible

Jesus

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Cuartos muy incómodos, sucios, un olor muy desagradable, staff súper groseros y mucho ruido hasta las 3am tuvimos que hacer check out días antes perdiendo la reservación muy lejos del centro
Stayed 2 nights in Jul 2025

10/10 Excellent

tony

Stayed 1 night in Jul 2025

2/10 Terrible

zoe

Stayed 1 night in Jun 2025

2/10 Terrible

faviola

Travelled with family
Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

4/10 Poor

Jhankarlo

Travelled with family and small children
Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

SOONGUN, Brooklyn

Travelled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

8/10 Good

Pedro

Stayed 2 nights in Sep 2025

8/10 Good

Pastor Jaime

Travelled with family
Fácil de llegar una limpieza regular
Stayed 3 nights in Sep 2025

10/10 Excellent

HILDA AUREA GONZALEZ

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del personal en especial del chico que te lleva a tu habitación 😁🌻 ya tienen pantallas más bonitas, nunca falta el gua caliente y tienen ventiladores para quienes aunque estamos en un lugar fresco jamás dejamos de tener calor 😄 gracias
Stayed 1 night in Sep 2025

8/10 Good

Maria de jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, las almohadas muy blandas y el agua caliente tarda en salir. La taqueria muy sabrosos tacos y papas. La alberca limpia
En el restaurante del hotel, con el castillo al fondo
Stayed 5 nights in Sep 2025

8/10 Good

Luis Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
El servicio del personal muy bueno, solo la habitación un poco incómoda en cuestión del clóset.
Stayed 2 nights in Sep 2025

6/10 Okay

Agustin

Travelled with family
Stayed 2 nights in Sep 2025

4/10 Poor

Sergio

Travelled with family
Disliked: Amenities
Muy descuidadas las instalaciones. No tienen televisor con cable La.alberca esta helada Comedor muy limitado
Stayed 1 night in Sep 2025

8/10 Good

Ismael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La alberca mobiliario roto y agua muy fría falta de mantenimiento está en malas condiciones
Stayed 2 nights in Sep 2025

4/10 Poor

Sergio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
La zona es agradable
Stayed 1 night in Sep 2025

8/10 Good

PALOMA AYALA

Liked: Cleanliness, property conditions & facilities
Hermosooooo
Stayed 1 night in Sep 2025

10/10 Excellent

victor manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un trato amable
Stayed 2 nights in Sep 2025

8/10 Good

Uriel

Liked: Cleanliness, staff & service, amenities
Un lugar tranquilo para descansar, un poco descuidado las puertas y ventanas
Stayed 2 nights in Sep 2025

8/10 Good

José María

Disliked: Property conditions & facilities
Lo que no me gustó fue el baño, un jabón de muy mala calidad y la cortina del baño es horrible, parece de baños públicos
Stayed 2 nights in Sep 2025

10/10 Excellent

Elida, monterrey

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor hotel que pueden visitar
Stayed 2 nights in Aug 2025