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Hotel San Carlo

Property class: 2.5

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Photo gallery for Hotel San Carlo

Balcony
32-inch flat-screen TV with digital channels, TV
32-inch flat-screen TV with digital channels, TV
In-room dining
Double Room, 1 Double Bed

Reviews

5.2 out of 10

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
Av. Juarez 117, Colonia Centro, Guanajuato, GTO, 36000
  • Place, Hidalgo Market
    ‪1 min walk‬
  • Place, Alley of the Kiss
    ‪3 min walk‬
  • Place, Juarez Theater
    ‪9 min walk‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪37 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room, 2 Bedrooms (2 Double Beds)

Iron/ironing board (on request), free WiFi

Triple Room, 2 Bedrooms (2 Double Beds)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Quadruple Room, 2 Bedrooms (2 Double Beds)

Iron/ironing board (on request), free WiFi

Quadruple Room, 2 Bedrooms (2 Double Beds)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 3 Bedrooms (5 Single Beds)

Iron/ironing board (on request), free WiFi

Room, 3 Bedrooms (5 Single Beds)

  • 3 bedrooms
  • Sleeps 8
  • 5 Single Beds
  • Free Wi-Fi

View all photos for Room, 3 Bedrooms (3 Double Beds and 2 Single Beds)

Iron/ironing board (on request), free WiFi

Room, 3 Bedrooms (3 Double Beds and 2 Single Beds)

  • 3 bedrooms
  • Sleeps 8
  • 5 Single Beds
  • Free Wi-Fi

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  • Housekeeping
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The price is €43
includes taxes & fees
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About this property

Hotel San Carlo

Dry cleaning, a 24-hour front desk, and tour/ticket assistance are available at this smoke-free hotel. WiFi in public areas is free.
Hotel San Carlo offers 11 accommodations with complimentary bottled water and complimentary toiletries. Kitchenettes offer microwaves and separate dining areas. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with digital channels. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Hotel San Carlo, you're just a quick walk from Hidalgo Market. Features include free WiFi in public areas, plus dry cleaning service and a roundtrip airport shuttle (surcharge).
  • Free WiFi
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Hidalgo Market and Reforma Garden
  • Airport shuttle service available for a fee
Hotel San Carlo offers its guests a terrace, tour/ticket assistance, and dry cleaning/laundry services. Public spaces have free WiFi.

This Guanajuato hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Living room
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Kitchenette
  • Microwave
  • Separate dining area

More

  • Ceiling fan
  • Iron/ironing board on request
  • Living room

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel San Carlo Guanajuato
San Carlo Guanajuato
Hotel San Carlo Hotel
Hotel San Carlo Guanajuato
Hotel San Carlo Hotel Guanajuato

Hotel San Carlo Reviews

Reviews

5.2
Rating 10 - Excellent. 7 out of 56 reviews
Rating 8 - Good. 10 out of 56 reviews
Rating 6 - Okay. 8 out of 56 reviews
Rating 4 - Poor. 11 out of 56 reviews
Rating 2 - Terrible. 20 out of 56 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The drain smell in all room. There were roaches. The bed was dirty. We left the hotel the second day and we paid for seven days. They didn’t give me my reimbursement.
Stayed 7 nights in Nov 2018
Verified review

4/10 Poor

Carlos

Liked: Cleanliness
Está en un buen lugar. No tiene estacionamiento y la persona de la recepción, molesta, nos mandó a una pensión que nos rechazó. No tenían toallas suficientes, y solo un jabón por habitación doble. Un servicio de hotel de 15 dólares.
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

kevin

Liked: Staff & service, property conditions & facilities, room comfort

-

Excelente servicio, el personal se porto muy amable y atento, muy buena ubicación, lo recomiendo.
Stayed 2 nights in Oct 2018
Verified review

4/10 Poor

Zaira

Disliked: Staff & service
Convenient location but no hot water and the guy forgot to give us the remote for the tv, I spoke with a lady and she apologized and she said the guy was new. I appreciated they took care of our luggage because we got there before check in but when we came back to the hotel at night, we payed extra cash to get a bigger room and at the moment of check out she charged us again for “using all 3 beds” when we only used 2 and it didn’t make sense since we payed for the extra beds.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Eva

Liked: Cleanliness, staff & service
Esta limpio pero DEMACIADO AUSTERO. No hay personal para ayudar con el equipaje y la entrada es el segundo piso y son gradas. No hay donde colgar la ropa. No hay cafetera, un dia no habia agua caliente, me bañe con fria. yo compre cleanex y papel para secarnos las manos. El sanitario esta demaciado incomodo. La empleada Elida fue muy amable y se encargo de que si hubiera agua caliente para bañarnos. La ubicación es perfecta para conocer la ciudad caminando. (Hay que llevar su propia plancha y secadora de pelo).
Stayed 4 nights in Oct 2018
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

HOTEL CENTRICO

EN LA REGADERA DEL BAÑO NO HABIA UN MURO O ALGUNA PROTECCION PARA QUE EL AGUA NO SE DERRAMARA Y FUERA A DAR HASTA LA HABITACION. VI UN INSECTO PARECIDO A UN TECUEJO... LA CAMA AUNQUE DIJERON QUE ERA MATRIMONIAL ESTABA MAS PEQUEÑA, Y DORMI CON EL TEMOR DE CAERME POR EL POCO ESPACIO PARA DORMIR. EL PERSONAL DE LA NOCHE MUY POCO AMABLE
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Alex

Liked: Cleanliness, staff & service
Good location, good price for a very simple hotel. You got what you pay for
Stayed 1 night in Sep 2018
Verified review

2/10 Terrible

Japheth

Extortion and Fraud - Attention Property Owners

Now that we are out of there and I’ve had the false review taken down I can tell you what really happened! We were put in an unfinished partially furnished room, you could see the springs through the sheets on the bed and there was an opening in the wall between the bathroom and the lobby where a full-grown man could easily fit through. I left a “check in review” then spoke with the manager who agreed that our reservation was for a better room after I showed her on the screen of my laptop. Before that they were trying to convince us that we were wrong. they had rented our room and we could move the next day. The next morning, the usual lady was behind the desk but also another lady we hadn’t seen before. The lady said they couldn’t move us to the new room until I wrote them a good review saying how wonderful the new room is, how excellent the staff are etc. Apparently, the owner received the check in review and was mad. She wasn’t kidding. She said that we would have to show her that we had written a good review or they weren’t going to let us in the room that we were supposed to be in in the first place! I said she was trying to hold us hostage and she said yes. We wrote review and returned to hotel, she took us to the new room. This was literally extortion. She should be fired. The new room wasn’t close to what we paid for. The kitchenette and dining area was an unplugged microwave on a shelf, general condition very poor. This place should be investigated by tourism board.
Stayed 3 nights in Aug 2018
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Las camas son súper incómodas, el baño demasiado pequeño y solo si la pidas hay agua caliente, y no tienes ni siquiera lo que te promete el anuncio y siempre te quieren cambiar habitaciones más pequeñas
Stayed 2 nights in Aug 2018
Verified review

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Un hotel espantoso

Un hotel que excede exageradamente su precio a lo que ofrece. No cuenta ni siquiera con lo esencial en una habitacion. El baño no tiene ventana, solo un hueco que da a la recepcion. Ni siquiera una jabonera o un toallero donde puedas poner tus cosas. La habitacion solo tiene la cama y nada mas. Ademas es super ruidoso. No hay un momento en la noche en que no se respete el silencio. Sinceramente nada pero nada recomendado. No vale ni siquiera una cuarta parte de lo que cobran. El precio es un verdadero robo a cualquiera. Simplemente no lo recomiendo ni para una persona sola. Esta horrible.
Stayed 2 nights in Jul 2018
Verified review

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unfortunately, in that supposed hotel, good and kind people work, but also people without experience in the hotel industry work creating unpleasant moments for clients, and that was my case
Stayed 1 night in Jul 2018
Verified review

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Desagradable

El costo es muy alto para los servicios que te ofrecen, las instalaciones sucias. En mi estancia no cambiaron las sábanas y las toallas. No lo recomiendo por ningún motivo!!!!
Stayed 2 nights in Jul 2018
Verified review

6/10 Okay

Verified traveller

The location is great, although, the beds are too hard and the bathroom is way to small.
Stayed 1 night in Jul 2018
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service

No regreso

la experiencia en Guanajuato fue muy mala iniciando con el grupo de Expedia.com y con el hotel Frida, ya que no respetaron la reservación que tenia, estaba cansado de manejar y solo queria descansar y tenga que en hotel Frida no tenian conocimiento del mi alojamiento despues de una hora al telefono CON ATENCIÓN A CLIENTE EXPEDIA , me dieron una reserva en hoter San Carlo, el Hotel esta bien para los que van a su desmadre pero para personas que quieren descansar No, mucho Ruido en la zona un olor a garnacha desde que entras y a toda hora del día, no cuenta con estacionamiento una complicación ... NO ESTOY CONTENTO Y ME ARREPIENTO DE RESERVAR CON EXPEDIA.
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Jessica

Hotel sencillo y funcional. Con todo lo básico y buen servicio del personal.
Stayed 1 night in Jun 2018
Verified review

2/10 Terrible

Alejandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
La única ventaja, es que está en el centro, pero como no tiene cochera; tendrás que pagar extra por pensión. El hotel es caro para lo que ofrece; sin amenidades de ningún tipo. Los colchones muy viejos e incómodos; con hoyos. El baño muy rústico.
Stayed 2 nights in Jun 2018
Verified review

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, buen trato por parte del personal y habitaciones super amplias y muy limpio.
Stayed 1 night in May 2018
Verified review

8/10 Good

Luis Fernando

Liked: Cleanliness, staff & service

Lo necesario

El hotel es pequeño, la habitación es moderada, pero excelente servicio, por parte de la seguridad, de la recepción, casa comoda y televisión por cable siempre disponible. Lo unico negativo en condiciones es la regadera que no tiene cortina pero eso no evita para que tengas una gran estancia comoda... Finalmente excelente ubicación… Muy bueno, Gracias hotel San Carlo
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, muy buen lugar para quedarse
Verified review

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar!

Muy buena experiencia hotel en pleno centro algo de ruido pero ya sabido. En general recomendado
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Buena ubicación, las personas que lo atienden muy amables, la cama un poco dura, estuve dos noches, y es un buen hotel en general.
Stayed 1 night in Mar 2018
Verified review

6/10 Okay

Nestor Edmundo

Disliked: Staff & service, property conditions & facilities, room comfort

es bueno si viajas solo

la localizacion esta excelente , en el centro , no gastas en taxi el camion pasa en frente dela central y te deja exactamente afurera del hotel y viceversa, muy bien ubicado pero la habitacion para pareja deja mucho que desear, y la cama super incomoda ,el colchon esta super feo
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Buena ubicación pero no dan lo que ofrecen

Por el lugar en que se encuentra es muy práctico moverte caminando, siempre y cuando solo sea tu estancia para llegar a dormir. No tiene estacionamiento, entonces debes de hacer un gasto adicional en eso.
Stayed 1 night in Jan 2018
Verified review

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo cuarto de hotel

No aceptamos el cuarto que nos asignaron en la azotea, con una cama en muy malas condiciones, las paredes sucias y mal olor. Decidimos no hospedarnos en el Hotel San Carlo, y no quisieron reembolsarnos ninguno de los cuatro noches que habíamos pagado.
Stayed 4 nights in Dec 2017
Verified review

10/10 Excellent

Angélica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó el hotel, la habitación que nos asignaron, padrísima, con dos recámaras, buena ubicación, trato amable, tranquilo, limpio, amplio, seguro, por supuesto que volvería a reservar!!! Recomendado ampliamente!
Stayed 3 nights in Dec 2017