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4.0 out of 5

"One of the best hotels I've stayed in. But also remarkably expensive for any food and drinks. " More

By a verified traveller on Sun 07 May 2023

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Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
€92* Per night/room 5 Apr - 6 Apr

Basic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Horizon Deluxe, Basic Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, River View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Shangri-La Guangzhou. During your stay, you'll be connected to the convention centre and within walking distance of Canton Fair Complex. Features include free WiFi in public areas and free self-parking, plus 6 restaurants.

  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Asian cuisine with garden views at SE Asia Kitchen & Bar, one of the property's 6 restaurants
  • Buffet breakfast served daily for a fee
  • Splash around at the water park with a waterslide or swim in the indoor and seasonal outdoor pools
  • Indulge with body treatments, body wraps or massages at the spa
  • Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Just a 2-minute drive from Canton Fair Complex and 5 minutes from Canton Tower
  • Airport shuttle service available for a fee

Shangri-La Guangzhou ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri-La Guangzhou

4 out of 5
One of the best hotels I've stayed in. But also remarkably expensive for any food and drinks.

Posted by on 7 May 2023

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Property Features

Shangri-La Guangzhou offers its guests a full-service spa, a water park (surcharge), and an outdoor tennis court. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business centre, 2 meeting rooms, and coworking spaces. Event space at this hotel measures 24111 square feet (2240 square metres) and includes a conference centre. An indoor pool, a kids' pool, and a seasonal outdoor pool are also featured at the luxury Shangri-La Guangzhou. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 5-star Guangzhou hotel.

  • 1 building
  • 704 guestrooms or units
  • 36 levels
  • 6 dining venues
  • Conference rooms
  • 24111 sq ft of conference space
  • 2240 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Metro station: Canton Fair Complex East Tram Stop (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Shangri-La Guangzhou offers 704 accommodations with minibars (stocked with some free items) and a safe. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate bath and shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

SE Asia Kitchen & Bar – Overlooking the pool and garden, this restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Wok Too Cafe – This poolside buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

RIBS – Overlooking the pool and garden, this restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open selected days.

Nadaman – Overlooking the pool and garden, this restaurant specialises in Japanese cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Summer Palace – Overlooking the pool and garden, this restaurant specialises in Chinese cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor tennis court, a 24-hour health club and a water park (surcharge) with waterslides are featured at the hotel. An indoor pool, a children's pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site
  • Paddleboard on site

Spa Services

The on-site spa has 11 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 48 hours prior to check-in.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Shangri-La Guangzhou offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted.

Contactless check-in and contactless check-out are available. At check-in, guests must provide a negative COVID-19 test result. The negative COVID-19 test result requirement applies to all guests aged 1 and over, and the test must have been administered no more than 48 hours prior to check-in.

  • One child stays free
  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours
  • Minimum age for negative COVID-19 test result requirement: 1
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 177 per person
  • Airport shuttle fee: CNY 750 per vehicle (one-way)
  • Rollaway bed fee: CNY 408 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Guangzhou Hotel Shangri-la
  • Guangzhou Shangri-la
  • Guangzhou Shangri-la Hotel
  • Hotel Shangri-la Guangzhou
  • Shangri-la Guangzhou
  • Shangri-la Guangzhou Hotel
  • Shangri-la Hotel Guangzhou
  • Shangri La Guangzhou
  • Shangri La Hotel Guangzhou
  • Shangri La Guangzhou
  • Shangri-La Guangzhou Hotel
  • Shangri La Hotel Guangzhou
  • Shangri-La Guangzhou Guangzhou
  • Shangri-La Guangzhou Hotel Guangzhou

You should know

  • The seasonal pool will open in April and close in November.
  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.