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Hilton Guatemala City

4.5 star property

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Photo gallery for Hilton Guatemala City

Garden
Terrace/patio
Breakfast, lunch and dinner served
Aerial view
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Km. 9.5 CA 1 East, Santa Catarina Pinula, Guatemala, 01015
  • Place, Centro Comercial Pradera
    ‪17 min walk‬
  • Place, Zona Pradera
    ‪2 min drive‬
  • Place, Paseo Cayala
    ‪8 min drive‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Smart TV

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Smart TV

Deluxe Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Executive Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Living area

Room, 1 King Bed, Corner

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Patio

Room, 1 King Bed, Patio

Room, 1 King Bed, Patio

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Executive)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Deluxe Room, 2 Queen Beds (Executive)

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Patio

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Deluxe Room, 2 Queen Beds, Patio

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Executive Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Patio

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Queen Beds, Patio

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Executive)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Deluxe Room, 2 Queen Beds (Executive)

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

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About this property

Hilton Guatemala City

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a hot tub are onsite. Change of towels is available on request.
Hilton Guatemala City offers 130 air-conditioned accommodations with laptop-compatible safes and espresso makers. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets and down comforters. A pillow menu is available. Smart televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Santa Catarina Pinula hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Guatemala City. During your stay, you'll be close to Paseo Cayala. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi (speed: 25+ Mbps) and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • 8 minutes by car from Paseo Cayala and 9 minutes from U.S. Embassy in Guatemala
  • Airport pick-up and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Hilton Guatemala City offers its guests an outdoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 12 meeting rooms. Event space at this hotel measures 49729 square feet (4620 square meters) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the luxury Hilton Guatemala City. A shuttle from the airport to the hotel (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Santa Catarina Pinula hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
Restaurante Las Ventanas - This restaurant serves breakfast, brunch, lunch, and dinner.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: USD 17 to 20 for adults and USD 17 to 20 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurante Las Ventanas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Piano

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 49,729 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 1995
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 17 to 20 for adults, and USD 17 to 20 for children
  • Airport shuttle fee: USD 16 per person
  • Airport shuttle fee per child: USD 16 (from 1 to 18 years old)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Free in-room WiFi has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Guatemala Hotel Vista Real
Guatemala Vista Real
Guatemala Vista Real Hotel
Hotel Real Guatemala
Hotel Vista Real
Hotel Vista Real Guatemala
Vista Guatemala
Vista Real
Vista Real Guatemala
Vista Real Hotel
Hotel Vista Real Guatemala City
Hotel Vista Real Guatemala Guatemala City
Hilton Guatemala City Hotel
Hilton Guatemala City

Hilton Guatemala City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 433 out of 699 reviews
Rating 8 - Good. 128 out of 699 reviews
Rating 6 - Okay. 65 out of 699 reviews
Rating 4 - Poor. 43 out of 699 reviews
Rating 2 - Terrible. 30 out of 699 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

JAIME

Stayed 1 night in Dec 2025

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is beautiful all around, but it is in need of some upgrading, crack tile in the bathroom, Maybe get rid of rug all together. Bathroom lacking basic things like a shower cap, no bathroom robe.
Stayed 3 nights in Dec 2025

10/10 Excellent

Francisco, GUA

Stayed 3 nights in Dec 2025

10/10 Excellent

Erick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2025

2/10 Terrible

Victor

Travelled with family, Business traveller
Disliked: Amenities
Worst service
Stayed 1 night in Dec 2025

10/10 Excellent

Juan

Stayed 1 night in Nov 2025

6/10 Okay

jose guillermo

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and amazing property
Stayed 1 night in Oct 2025

8/10 Good

In Chul

Liked: Cleanliness, staff & service
Beautiful place but noisy
Stayed 1 night in Oct 2025

10/10 Excellent

Giovanni

Stayed 3 nights in Sep 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The breakfast buffett was fantastic
Stayed 1 night in Aug 2025

10/10 Excellent

pawel

Great place
Stayed 5 nights in Aug 2025

4/10 Poor

Carlos

Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and accessible
Stayed 1 night in Aug 2025

10/10 Excellent

Vincent Desierto, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect vacation place with peace and quiet.
Stayed 3 nights in Aug 2025

10/10 Excellent

Agustin, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING! The facilities and the staff were outstanding. A place to go for peace and quiet.

10/10 Excellent

Giovanni

Stayed 1 night in Aug 2025

10/10 Excellent

Evelyn

Stayed 1 night in Aug 2025

10/10 Excellent

Giovanni

Stayed 2 nights in Jul 2025

10/10 Excellent

Giovanni

Stayed 3 nights in Jul 2025

10/10 Excellent

ingrid

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Shardai

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel smelled very bad
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Stayed 5 nights in Jun 2025

6/10 Okay

Karlton

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
I was disappointed with my experience. I paid for a room with two queen beds, but we were placed in a room with one king bed instead. The front desk said the reservation only showed one adult, though I’m not sure if the app asked for that information or not, either way, the booking clearly stated two queen beds. They tried to resolve the issue by bringing in a rollaway bed, but that wasn’t what I paid for 😒
Stayed 4 nights in Jun 2025

10/10 Excellent

Jessica Gallo

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Very clean and great location
Stayed 3 nights in May 2025