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Hotel Maya Excelsior

3.0 star property

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Photo gallery for Hotel Maya Excelsior

Indoor pool, outdoor pool
Breakfast and lunch served
Front of property
Reception
Interior

Reviews

5.2 out of 10

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
Centro Historico, 7ª. Avenida 12 - 46, Zona 1, Guatemala City, 1
  • Place, Central Market
    ‪10 min walk‬
  • Place, National Newspaper Archive of Guatemala
    ‪11 min walk‬
  • Place, Guatemala City Hall
    ‪15 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪9 min drive‬

Room options

View all photos for Classic Single Room, 1 Double Bed, Non Smoking

Classic Single Room, 1 Double Bed, Non Smoking

Classic Single Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Single Beds, Non Smoking

Bed sheets

Classic Double Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking

Bed sheets

Deluxe Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Non Smoking

Triple Room, Multiple Beds, Non Smoking

Triple Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Deluxe Suite, 2 Double Beds, Non Smoking

Bed sheets

Deluxe Suite, 2 Double Beds, Non Smoking

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Maya Excelsior

An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, conference space, and dry cleaning are onsite.
Hotel Maya Excelsior offers 100 accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.
During your stay at Hotel Maya Excelsior, you're just a quick walk from Museum of Invisible Musicians. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a front-desk safe, 2 meeting rooms, and conference space
  • Onsite recreation includes a gym
  • 9 minutes by car from Paseo Cayala and 10 minutes from U.S. Embassy in Guatemala
There's a restaurant on site. Public spaces have free WiFi. Hotel Maya Excelsior offers its guests an indoor pool, an outdoor pool, and a fitness center. Event space at this hotel measures 2691 square feet (250 square meters) and includes conference space. Hotel Maya Excelsior also features a garden, dry cleaning/laundry services, and a front-desk safe. Limited free parking is available on a first-come, first-served basis.

This 3-star Guatemala City hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 6:00 AM to 10:00 AM.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast and lunch.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 6:00 AM to 10:00 AM for a fee: USD 8 for adults and USD 8 for children
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 2,691 square feet of conference space

Outdoors

  • Garden

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 22 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 8 for adults and USD 8 for children
  • Credit card charges are subject to a surcharge of 22 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Maya Excelsior GUATEMALA
Maya Excelsior GUATEMALA
Hotel Maya Excelsior Guatemala City
Maya Excelsior Guatemala City
Hotel Hotel Maya Excelsior Guatemala City
Guatemala City Hotel Maya Excelsior Hotel
Hotel Hotel Maya Excelsior
Maya Excelsior
Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel
Hotel Maya Excelsior Guatemala City
Hotel Maya Excelsior Hotel Guatemala City

Hotel Maya Excelsior Reviews

Reviews

5.2
Rating 10 - Excellent. 13 out of 57 reviews
Rating 8 - Good. 6 out of 57 reviews
Rating 6 - Okay. 4 out of 57 reviews
Rating 4 - Poor. 11 out of 57 reviews
Rating 2 - Terrible. 23 out of 57 reviews

5.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

4.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elba

Liked: Cleanliness, staff & service, room comfort
location of this place is very convenient, good price, people from the reception are very nice and helpfull
Stayed 2 nights in Jun 2019
Verified

6/10 Okay

Joshua

Liked: Staff & service
The staff was polite. Gave us a quick tour around the vicinity.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited by artists and president
Stayed 3 nights in Jun 2024
Verified

4/10 Poor

denis

Disliked: Cleanliness, amenities
Very central near the Cathedral and the palace wouldn’t chance using the pool overall outdated and unclean wouldn’t recommend.
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Monica

Disliked: Cleanliness, amenities, property conditions & facilities
It looked like a horror movie stage. Sorry to say this but this was the most scary hotel I have ever stayed
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not new. But the room is clean and the staff is nice. Easy check in and out. No air conditioning but have warm water and big room.
Stayed 4 nights in Jul 2023
Verified

2/10 Terrible

Otto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this Hotel to anyone!
Stayed 1 night in Nov 2023
Verified

4/10 Poor

Raphael

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too simple for the price, TV has only several programas, very noisy early in the morning and the whole Day, Swimmingpool was close, terrible bed, i got hurt my back. Bathroom quite ok with space and warm water
Stayed 2 nights in May 2024
Verified

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
No good
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty staff did not help
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was centrally located in historic downtown Guatemala City. The shower was clogged and I had to ask for a plunger to unclog it /-: No room service and the staff were whatever
Stayed 3 nights in Jul 2023
Verified

4/10 Poor

Osvelio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

I feel no safe

People talking all night on the stairs up n down the building floors n drinking
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

B'alam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked this hotel due an emergency. This is an scam, pictures are misleading and is expensive for what they offered. No hot water, dirty towels, a bathroom with roaches and an uncomfortable bed. At the reception they were unfriendly and doubtful about the booking.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Marino

Liked: Cleanliness, staff & service
Ok
Stayed 18 nights in May 2024
Verified

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not worth booking. Expedia states that you can pay online to reserve it. Once you get to the Hotel (if you can call it that), the staff tells you that they do not take payments from Expedia and that you MUST pay in cash. It is an inconvenience. Staff DID NOT know what to do. They are liers and very UNFRIENDLY, I would not recommend ever.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Mitzy

Disliked: Staff & service, amenities, property conditions & facilities
No hot water
Stayed 2 nights in Mar 2024
Verified

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is pretty rundown. The pools are not clean. The room I was first offered smelt like dusk and properly had not been cleaned in a while. The next room I was offered I saw what looked to be a bed bug sheddings. I left and went to another location I need a refund.
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Is not worth the 50$
Stayed 2 nights in Apr 2023
Verified

4/10 Poor

Miguel A

Disliked: Cleanliness, staff & service, property conditions & facilities
I will not recommend us please. This is because the rooms are not clean when I still there for one night it sound like it was working but they were building something 3 o’clock in the morning I couldn’t sleep at all and I had to be up by 6 o’clock to go to work so when I recommended the room for the staff were horrible.
Stayed 12 nights in Feb 2024
Verified

2/10 Terrible

Juan jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mala limpieza de ropa de cama de habitación y de servicio .
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
O quarto da primeira noite era inferior ao encomendado, mas na segunda noite lá arranjaram o quarto condizente
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Juan

Disliked: Cleanliness, amenities, property conditions & facilities
Nada limpio
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Julio

Disliked: Cleanliness, amenities, property conditions & facilities
A la cama se le salen todos los resortes, está demasiado sucio el baño donde te bañas, las almohadas están terribles muy mal servicio, el elevador no funciona jamás volvería a ese lugar
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Jorge

Disliked: Amenities
De entrada el personal es arrogante, habían cucharachas en el escritorio de recepción y en las habitaciónes, para el precio esta demasiado. Demasiado caro para las instalaciones y servicio que se brindó. Definitivamente si tienen oportunidad de quedarse en este lugar, no lo hagan. Mal recomendados
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hospedaría nuevamente allī.
Stayed 10 nights in Apr 2025