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Hotel Metropolitano

2.5 star property

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Photo gallery for Hotel Metropolitano

A hallway with a staircase, a water dispenser, and a seating area with a plant.
Double Room
A hotel lobby with a staircase, a water dispenser, a sign indicating a smoking area, and a flag.
A courtyard with a yellow wall, outdoor seating, and potted plants.
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
17 Calle, Guatemala City, Guatemala
  • Place, Miguel Ángel Asturias Cultural Center
    ‪9 min walk‬
  • Place, Palace of Justice
    ‪11 min walk‬
  • Place, Guatemala City Hall
    ‪11 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪8 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

7.8 out of 10
Good
(7 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a wooden headboard, a painting on the wall, and a wall-mounted lamp.

Triple Room

  • 20 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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The price is €33
includes taxes & fees
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About this property

Hotel Metropolitano

A 24-hour front desk, tour/ticket assistance, and a garden are available at this hotel. WiFi in public areas is free. Other amenities include motorcycle parking.
Hotel Metropolitano offers 11 accommodations with complimentary toiletries. 43-inch Smart televisions come with cable channels and Netflix.

Bathrooms include bathtubs. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Hotel Metropolitano, you're just a quick walk from Guatemala City Hall. You'll find features like free WiFi in public areas.
  • Free WiFi
  • Only motorcycle parking on site, offsite parking (reservations required)
  • Services include tour or ticket assistance
  • 8 minutes by car from Paseo Cayala and 9 minutes from U.S. Embassy in Guatemala
Hotel Metropolitano offers its guests tour/ticket assistance and a garden. WiFi is free in public spaces. Only motorcycle parking is available on site, but there's also offsite parking (reservations required).

Smoking is allowed in designated areas at this Guatemala City hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; reservations required
  • Street parking available
  • Onsite motorcycle parking only

Conveniences

  • 24-hour front desk
  • Newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub
  • Free toiletries
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • Netflix
  • Streaming services

More

  • Connecting rooms available

Policies

Check-in

Check-in start time: noon; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Metropolitano

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Metropolitano Hotel
Hotel Metropolitano Guatemala City
Hotel Metropolitano Hotel Guatemala City

Hotel Metropolitano Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 60 reviews
Rating 8 - Good. 17 out of 60 reviews
Rating 6 - Okay. 6 out of 60 reviews
Rating 4 - Poor. 3 out of 60 reviews
Rating 2 - Terrible. 7 out of 60 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Zachary

Liked: Cleanliness, amenities
Good hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brian David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

kevin

Liked: Cleanliness
Disliked: Amenities
Easy check in. Five minutes max spent.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

otto

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly employees and was a great experience
Stayed 5 nights in Jun 2024
Verified

6/10 Okay

Kosei

Liked: Staff & service
It was great with this price for sure. I just need a rest for one night and it worths. Someone said the hot water is not coming out and it’s true. The towel is not new one and it has a little bit stain. But the stuff is wonderful and they help me a lot. Around hotel, it’s a close to zona 3 but we can walk during the day and they have some local shop around hotel. It was a good neighborhood.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Norma Elizabet

Liked: Staff & service, property conditions & facilities
Clean room
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel, overall I give it 5 stars, however the only thing I don't like is the WiFi, it's spotty and intermittent during the day, so the router has to be reset daily. Staff is super friendly specially Luis in the front desk, kudos to him! The room gets clean everyday. I recommend this place for the price you pay!
Stayed 9 nights in Nov 2025
Verified

8/10 Good

Natali

Liked: Staff & service, amenities, property conditions & facilities
The attention and quality of service
Stayed 1 night in Feb 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel for just a night or two it is fine,it was pretty dusty. The curtains hadn’t been washed for a while. The staff was friendly and helpful and it is a safe place and for the price is worth what you get if you’re not staying in the hotel room and wanna walk down, it’s close to everything
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

salvador

They charged more at front desk.
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a room did not have any hot water in the shower or the sink. There was no electricity in the bedroom and I had to rely on the light from the bathroom to see my way around.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the absolute WORST hotel I've ever stayed in. It might as well be a hostel instead. Bad location, ugly, dirty, small, no elevator, almost in ruins (I have pictures to prove it). I paid for a DOUBLE room on Expedia ans was given the SMALLEST room ever instead, saying I needed to pay more if I wanted what I had already paid for!! Management sucks and the main guy only wants to find reasons to charge you more for the worst accommodations. Trust me, DO NOT stay here unless your only other choice is to sleep on the street!!
Verified

10/10 Excellent

mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general me gustó el servicio. La mimpieza. La privacidad y so re todo la terraza . Jno puede llevar su comida y compartir arriba y tbn te atienden las 24hrs
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien gracias ☺️
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Yeny

Disliked: Amenities, property conditions & facilities
Son edificios antiguos y un poco descuidados.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Scarleth

Liked: Staff & service, amenities
Las opciones de compras son accesibles. Mucho ruido.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Primera ves estube nomas unas horas pero regresare me gusto
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

kenia

Liked: Cleanliness, amenities, property conditions & facilities
Cómodo
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

**** Cruz Bautista

Liked: Cleanliness, amenities, property conditions & facilities
Hospitalidad y buena atención del gerente y los empleados.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Raúl

Liked: Cleanliness, amenities
Muy bien
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Josué Fernando

Liked: Amenities, property conditions & facilities
Buenas condiciones y muy bonito ambien a los alrededores del hotel
Stayed 1 night in May 2024
Verified

8/10 Good

Arturo

Liked: Amenities
Es un hotel sencillo , pero con buenos servicios y atención , excelente la relación precio calidad , recomendable
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Jovani

Disliked: Cleanliness, staff & service, amenities
Nos querían cobrar un extra de 800 quetzales por cambiarnos a una cama matrimonial. No nos dieron la habitación reservada. La atención de un señor moreno delgado muy abusiva y de poca educación. Siempre recomendé este hotel, me gusto mucho las veces que me hospedé, pero no me gusto esta vez todo lo que nos hicieron a mi hermano y a mi. No nos cambiaron ropa de cama y no nos dieron toallas limpias. Baño sucio y cucarachas hasta en la cama.
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en buenas condiciones, la ubicación es muy accesible lamentablemente no cuentan con estacionamiento propio pero dan la opción de usar un estacionamiento aledaño por Q 35.00 la noche
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities
👍
Stayed 1 night in Feb 2023