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Hotel San Carlos

3.5 star property
VIP Access

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Photo gallery for Hotel San Carlos

Outdoor pool
Front of property
Lobby
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. La Reforma 7-89, Zona 10, Guatemala City, Guatemala, 10010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪2 min walk‬
  • Place, Oakland Mall
    ‪14 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Safe

Standard Room, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment, 2 Bedrooms

Exclusive Apartment, 2 Bedrooms | Private kitchen

Exclusive Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Comfort Room

In-room safe, desk, laptop workspace, blackout curtains

Comfort Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel San Carlos

Along with an outdoor pool, this hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Hotel San Carlos offers 25 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a health club.
Our customers tell us they can't get enough of the helpful staff at Hotel San Carlos. During your stay, you're just a quick walk from Embassy of Sweden. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Restaurante San Carlos
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Steps from Avenida La Reforma and Embassy of Mexico in Guatemala
  • Airport shuttle service available for a fee
Hotel San Carlos offers its guests an outdoor pool and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel San Carlos. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Guatemala City hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Restaurante San Carlos - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurante San Carlos

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 per person
  • Airport shuttle fee: USD 15 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Hotel San Carlos offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Hotel San Carlos Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 317 out of 481 reviews
Rating 8 - Good. 105 out of 481 reviews
Rating 6 - Okay. 30 out of 481 reviews
Rating 4 - Poor. 17 out of 481 reviews
Rating 2 - Terrible. 12 out of 481 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

JOE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Esnun hotel en el que le siento cómoda, en casa, es acogedor, wñel baño impecable. Afregaria solo mas detallitos y amenities para hacerlo aun mas lindo.
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice comfortable rooms. Amenities
Stayed 2 nights in Nov 2025

10/10 Excellent

Timothy James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly helpful front desk staff. Great location and safe area.
Stayed 5 nights in Dec 2025

10/10 Excellent

Thendy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay there when I go to Guatemala
Stayed 1 night in Nov 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. However, although it was advertised as Breakfast included, I was charged if I wanted breakfast. I was charged for a hot cup of tea in the morning. The tea was eventually comped. After the manager explanee that booking made on Expedia, do not include breakfasts or any beverages. They do however give a ticket for a free drink at the bar. I don't drink, so I had juice.
Stayed 1 night in Dec 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Gracias por todo Jacqueline fue una persona maravillosa y las que limpiaron mi cuarto y en la cocina los miramos pronto !
Stayed 13 nights in Nov 2025

2/10 Terrible

Cynthia

Travelled with family
Room reserved was not honored. Reserved the comfort room overlooking pool and at check in was given different room
Stayed 1 night in Dec 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Wonderful staff
Stayed 1 night in Nov 2025

10/10 Excellent

Ramiro

Liked: Cleanliness
Stayed 5 nights in Nov 2025

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They tried to give us a room way below standard. We had a picture of the room we paid for, but we were given a crapshoot! All they had to say was: Sorry, we're under construction. We had to demand a refund and leave, or they would get us a similar standard room. They did, sort of. They "pretend they have a bar...tender. when I asked to get ( the only vodka they had) the Absolut Vodka with Red Bull, they didn't know what that was. I asked if they had cranberry juice, she looked at me like I was stupid... We dont have that in Guatemala. Strange, because I just had it in a bar the night before. I asked if we she drinks alcohol. She said: Never! The same restaurant bartender took our order for food (two times). We asked not to have onions, add broccoli, and sauce on the side. None of it happened. To top it off, the food was grossly overpriced and had zero taste. I can assure you that no matter what you get from that kitchen, it's going to be nothing but can-food and microwave enhancements. It's below terrible. Oh, and if you ask for ice at the front desk the will lie to you and say they dont have it. Although I say the ice maker (NOT locked) in the back of restaurant. Since they dont provide a refrigerator, that's just cruel. The ambiance walking in, and their little yard is cute, but no one is making it comfortable... Not recommended in any way. I would pay $50 extra per night in Guatemala the remainder of out 10 days, not to have to go through this experience again.
Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 4 nights in Nov 2025

6/10 Okay

Romilio, Los Angeles

Stayed 2 nights in Nov 2025

10/10 Excellent

Dr T S

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
We have been staying at the San Carlos for at least a decade and are always pleased with our room, its cleanliness, the quality of the bed, and the overall service.
Stayed 5 nights in Nov 2025

10/10 Excellent

Juan Samuel

Stayed 6 nights in Nov 2025

10/10 Excellent

Raul

Business traveller
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay, the place is very nice and the staff is great. I was able to walk to many places to eat. I will definitely stay there again
Stayed 2 nights in Nov 2025

10/10 Excellent

JORGE TOMAS

Stayed 3 nights in Nov 2025

6/10 Okay

richard

Liked: Cleanliness, staff & service
Room was fine. It was a business trip but the WiFi signal was very very weak in the room and with frequent interruptions ,hard to stay present in a remote meeting. Not recommended if stay connected is a must!
Stayed 3 nights in Nov 2025

10/10 Excellent

ROSWITHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not eat breakfast there
Stayed 1 night in Nov 2025

8/10 Good

JORGE

Stayed 1 night in Nov 2025

10/10 Excellent

Damixy

Stayed 1 night in Nov 2025

10/10 Excellent

SARA

Hotel súper bonito y céntrico
Stayed 2 nights in Aug 2025

8/10 Good

Felix

Liked: Cleanliness, staff & service
Clean room. Friendly, diligent and proactive staff. Food it's under average, poor quality for being a hotel. Great location.
Stayed 2 nights in Nov 2025

2/10 Terrible

william

Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 2 nights in Sep 2025

10/10 Excellent

GIOVANNI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025