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Hotel Santander Plaza

3.5 star property

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Photo gallery for Hotel Santander Plaza

Free daily full breakfast
Executive Room, Kitchenette
Meeting facility
Front of property
Executive Room, Kitchenette | Private kitchenette

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
15 Calle 3-52, Zona 10, Guatemala City, Guatemala
  • Place, Avenida La Reforma
    ‪5 min walk‬
  • Place, Plaza Fontabella Shopping Center
    ‪5 min walk‬
  • Place, Oakland Mall
    ‪10 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬

Room options

View all photos for Executive Room, Kitchenette

Executive Room, Kitchenette

Executive Room, Kitchenette

8.6 out of 10
Excellent
(37 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Kitchenette

Junior Suite, 2 Double Beds, Kitchenette

Junior Suite, 2 Double Beds, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite, Kitchen

Master Suite, Kitchen

Master Suite, Kitchen

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 57 sq m
  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel Santander Plaza

This smoke-free hotel features a restaurant, a bar/lounge, and a business center. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a meeting room, concierge services, and dry cleaning.
Hotel Santander Plaza offers 26 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Santander Plaza. During your stay, you're just a quick walk from Plaza Fontabella Shopping Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 8 minutes by car from Paseo Cayala and 10 minutes from U.S. Embassy in Guatemala
  • Free airport shuttle service
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. Hotel Santander Plaza also features tour/ticket assistance, concierge services, and laundry facilities. A roundtrip airport shuttle is free (available on request). Self parking is free.

This 3.5-star Guatemala City hotel is smoke free.

Guests are served free full breakfast daily from 6:30 AM to 10:00 AM.
Hotel Santander Plaza has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 2:00 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GTQ 200 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GTQ 200 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Hotel Santander Plaza offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number si
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Hotel Santander Plaza

Hotel Santander Plaza Guatemala City

Santander Plaza

Santander Plaza Guatemala City

Santander Plaza Hotel Guatemala/Guatemala City

Hotel Santander Plaza Hotel

Hotel Santander Plaza Guatemala City

Hotel Santander Plaza Hotel Guatemala City

Hotel Santander Plaza Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 276 out of 609 reviews
Rating 8 - Good. 193 out of 609 reviews
Rating 6 - Okay. 85 out of 609 reviews
Rating 4 - Poor. 30 out of 609 reviews
Rating 2 - Terrible. 25 out of 609 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sushil

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and absolutely spotless. There are some great restaurants nearby, and the check-in process was smooth and easy. The area felt very safe, and the breakfast was excellent—especially the omelette, which was very tasty.
Stayed 1 night in Feb 2026

6/10 Okay

Berenice

We only chose this hotel because they supposed to have airport shuttle included. We find out that the service is not available over the weekend. They didn’t have the option to heat the room either and the description said that A/C was fully working. The hotel is right beside an avenue and the room noisy in consequence.
Stayed 1 night in Jan 2026

6/10 Okay

jose manue

Stayed 2 nights in Jan 2026

10/10 Excellent

Gustavo

Stayed 1 night in Jan 2026

10/10 Excellent

Leslie

Stayed 1 night in Jan 2026

10/10 Excellent

yehoshua

Stayed 1 night in Jan 2026

10/10 Excellent

Ernist

Liked: Cleanliness, property conditions & facilities
Muy amable, el personal, una de las mejores opciones
Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & efficient staff; easy & fast wifi; clean and renovated property; easy to connect tv with kitchen and coffeemaker for convenience.
Stayed 1 night in Jan 2026

10/10 Excellent

Monica, Fort Morgan

Travelled with family
Liked: Cleanliness
Breakfast was delicious with a lot of options to choose, staff very kind good service
Stayed 3 nights in Jan 2026

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The suites are very nice. Traffic noise can be loud. Some hallways just got new carpeting. The breakfasts are good. The free shuttle is only free a few hours a day then it’s $10.00 per person. Uber is better.
Stayed 1 night in Jan 2026

10/10 Excellent

Duane

Stayed 1 night in Jan 2026

10/10 Excellent

Jolaine

Stayed 2 nights in Nov 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is alright, it’s clean, the breakfast is good. Vehicle noise goes all night so if your a light sleeper it will bother you. It’s close to the airport. Ubers are only $5.00 for 4 people from airport, the hotel shuttle is $40.00 for 4 people, Shuttle is only free during certain hours.
Stayed 1 night in Dec 2025

10/10 Excellent

Donald

Stayed 1 night in Dec 2025

10/10 Excellent

Julia

Stayed 1 night in Nov 2025

10/10 Excellent

Cherry

Stayed 1 night in Nov 2025

8/10 Good

Ambrocio

Liked: Staff & service, amenities
Breakfast and staff were excellent
Stayed 2 nights in Nov 2025

8/10 Good

Behrouz

Liked: Cleanliness, property conditions & facilities
It’s good
Stayed 5 nights in Nov 2025

8/10 Good

Colette

Liked: Cleanliness, property conditions & facilities
It was a good choice for close to the airport, close to restaurants and good breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean room, friendly staff and excellent breakfast. Walk to the Oakland Mall, close to airport.
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Stayed 2 nights in Nov 2025

10/10 Excellent

Gustavo

Stayed 1 night in Oct 2025

2/10 Terrible

Adelso

Stayed 7 nights in Oct 2025

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, pleasant, comfortable, close to everything
Stayed 1 night in Oct 2025

10/10 Excellent

David

Stayed 1 night in Oct 2025