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Hyatt Centric Guatemala City

4.5 star property

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Photo gallery for Hyatt Centric Guatemala City

Exterior
Outdoor pool
3 bars/lounges, poolside bar
Restaurant
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
12 Calle 2-25, Zona 10, Guatemala City, 01010
  • Place, Plaza Fontabella Shopping Center
    ‪2 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪8 min walk‬
  • Place, Oakland Mall
    ‪9 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬

Room options

View all photos for twin Room with Atrium View

Interior

twin Room with Atrium View

  • Sleeps 4

View all photos for Room, 1 King Bed (Atrium View)

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed (Atrium View)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds (Atrium View)

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Single Beds (Atrium View)

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed

9.8 out of 10
Exceptional
(31 reviews)
  • City view
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Single Beds

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for King Room

Premium bedding, minibar, in-room safe, individually decorated

King Room

  • Sleeps 2

View all photos for Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Twin Room

  • Sleeps 4

View all photos for Junior King Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior King Suite

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

View all photos for King Room with Atrium View

Premium bedding, minibar, in-room safe, individually decorated

King Room with Atrium View

  • Sleeps 2

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About this property

Hyatt Centric Guatemala City

Luxury hotel with bars connected to the convention center in Guatemala City
This smoke-free hotel features an outdoor pool, a restaurant, and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Hyatt Centric Guatemala City offers 138 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Televisions come with digital channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hyatt Centric Guatemala City. During your stay, you'll be connected to the convention center, and just a quick walk from Avia Mall. Enjoy features like free WiFi in public areas and free self parking, plus 3 bars. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Just a 4-minute drive from La Aurora Zoo and 8 minutes from Paseo Cayala
  • Airport drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Centric Guatemala City offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hyatt Centric Guatemala City. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking is available.

This 4.5-star Guatemala City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Hyatt Centric Guatemala City has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 21.32 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 122 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.32 per person
  • Airport shuttle fee: USD 16.25 per vehicle (maximum occupancy 3)
  • Pet fee: USD 122 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Centric Guatemala City offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Centric Guatemala City Hotel
Hyatt Centric Guatemala City
Hyatt Centric Guatemala City Hotel
Hyatt Centric Guatemala City Guatemala City
Hyatt Centric Guatemala City Hotel Guatemala City

Hyatt Centric Guatemala City Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 691 out of 832 reviews
Rating 8 - Good. 79 out of 832 reviews
Rating 6 - Okay. 33 out of 832 reviews
Rating 4 - Poor. 16 out of 832 reviews
Rating 2 - Terrible. 13 out of 832 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alina

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything about this hotel is excellent. Location, design, the amazing staff, the restaurants, the rooftop bar. Been here a few times and I keep coming back
Stayed 2 nights in Nov 2025

10/10 Excellent

Keilly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience at this beautiful hotel. All the staff is friendly and welcoming Would highly recommend it
Stayed 4 nights in Oct 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Oct 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 4 nights in Oct 2025

10/10 Excellent

Jose

Stayed 1 night in Sep 2025

10/10 Excellent

Parvez

Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, thank you for hosting us Hyatt
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Stayed 1 night in Sep 2025

10/10 Excellent

AXEL

Stayed 1 night in Sep 2025

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always good to stay there, great service and food
Stayed 1 night in Sep 2025

10/10 Excellent

Qihong

Stayed 5 nights in Sep 2025

10/10 Excellent

Kensy

Stayed 2 nights in Aug 2025

8/10 Good

Mingen, Potomac

Liked: Cleanliness, amenities, property conditions & facilities
Room is recently renovated, but quality is so so. Room is small compare with other hotels nearby. Staff is not trained very well, they will knock your door in the morning asking for Laundry or return it, despite the “DO NOT disturb” signal. Swimming poor only open 7am-7pm, sometimes the access card system doesn’t work and you have to wait for the person to open and they usually come late. Breakfast is decent.
Stayed 9 nights in Sep 2025

4/10 Poor

Eduardo

Disliked: Property conditions & facilities
You have work to do.
Stayed 1 night in Sep 2025

2/10 Terrible

Fawzi

Travelled with partner
Disliked: Cleanliness
Room smells like sewage. Staff was unable to change room. Sprayed room excessively with air freshener. Shower glass dirty. Would not recommend. Stay somewhere else.
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2025

10/10 Excellent

Faith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel that's close to the airport. Rudy was very helpful with recommendations and showed great hospitality to me and my husband. Great restaurants within walking distance
Stayed 4 nights in Aug 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
nice safe property
Stayed 2 nights in Aug 2025

10/10 Excellent

Rachel, Newton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Lovely roof top pool.
Stayed 2 nights in Aug 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Oscar

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Jorge

Stayed 3 nights in Aug 2025