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Hotel Santa Cruz

3.0 star property

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Photo gallery for Hotel Santa Cruz

Exterior
Reception
Outdoor pool
Twin Room (2 adults)
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Sierra Nevada, km 22, Guejar Sierra, Granada, 18196
  • Place, Hoya de Pedraza Botanical Garden
    ‪8 min drive‬
  • Place, Sierra Nevada Ski Resort
    ‪13 min drive‬
  • Place, Sierra Nevada Chairlift
    ‪13 min drive‬
  • Airport, Granada (GRX-Federico Garcia Lorca)
    ‪48 min drive‬

Room options

View all photos for Twin Room (2 adults and 1 child)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Twin Room (2 adults and 1 child)

  • 17 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Triple Room

  • 17 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room (2 Adults + 2 Children)

Quadruple Room (2 Adults + 2 Children)

Quadruple Room (2 Adults + 2 Children)

  • 17 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Bungalow (3 adults)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Bungalow (3 adults)

  • 19 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Bungalow (2 adults)

Bungalow (2 adults)

Bungalow (2 adults)

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room (2 adults)

Twin Room (2 adults)

Twin Room (2 adults)

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Santa Cruz

After a day on the slopes, return to Hotel Santa Cruz to dine at the restaurant, drink at the bar/lounge, and take a dip in an outdoor pool.
Hotel Santa Cruz offers 66 air-conditioned accommodations with safes. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include showers and bidets. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Santa Cruz, you'll be close to Sierra Nevada Ski Resort. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space, and laundry facilities
  • Onsite recreation includes tennis courts and basketball
  • 11 minutes by car from Sierra Nevada Ski Resort and 7 minutes from Hoya de Pedraza Botanical Garden
  • Ski shuttle service available for a fee
  • Dogs welcome for a fee
This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available. WiFi is free in public spaces. Free self parking is available.

This 3-star Guejar Sierra hotel is smoke free.

Guests are served free breakfast.
Onsite venue - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Cafeteria Snack-Bar - This café serves light fare only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 20 metres
  • Ski shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafeteria Snack-Bar

Things to do

  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Outdoor pool
  • Tennis
  • Volleyball

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,422 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 5 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 12 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 12 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in July and close in August.

Property is also known as

Vita Cruz
Vita Santa Cruz
Vita Santa Cruz Guejar Sierra
Vita Santa Cruz Hotel
Vita Santa Cruz Hotel Guejar Sierra
Hotel Santa Cruz Guejar Sierra
Santa Cruz Guejar Sierra
Hotel Santa Cruz Hotel
Hotel Santa Cruz Guejar Sierra
Hotel Santa Cruz Hotel Guejar Sierra

Hotel Santa Cruz Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 54 reviews
Rating 8 - Good. 27 out of 54 reviews
Rating 6 - Okay. 13 out of 54 reviews
Rating 4 - Poor. 9 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Staff & service

A nice stay in a basic hotel

The staff at the hotel were nice and helpful, giving us good advice on where was best to take our 3 year old. The buffet style food was ok, a little limited for choice though. The hotel was easily accessible from the main road and close enough to the ski slopes without being right in the centre of it all. The room itself was small and very basic, not what we were really expecting from the pictures on the website. It was fine for 1 or 2 nights but I wouldn’t want to stay any longer.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Nada en especial. Todo solo aceptable........,..,..............
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

Angie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wifi malo, habitaciones sin nevera y sin secador, la calefacción no funcionaba, la tv se veía fatal. El personal lo mejor.
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities

Ok hotel but thin walls, so noisy.

Easy to find, plenty of parking, nice check-in, clean room & bathroom but very noisy, hearing all the noise from other guests in the hotel areas as well as their rooms. Good breakfast choice. No-one on reception when leaving at 8.30 and it wasn't clear what to do with the key, so I had to leave it on the desk.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de montaña ideal para familias
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena alternativa

Nos han alojado en el mont blanc por obras en el santa Cruz
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Raúl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El entorno es magnífico, en la montaña. A 9.5 km de la estación de esquí
Stayed 5 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El entorno es magnífico, en la montaña, rodeado de vegetación
Stayed 5 nights in Mar 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No tenian agua caliente, no se tomaron la molestia de notificarlo, sino hasta que se ponia la queja en recepcion. Las fotos del hotel por la web no son nada parecidas a la realidad del hotel.
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

Hotel 3 estrellas tirando a 2

Llevo muchísimos años quedandome en este hotel y en vez de ir a mejor va para atrás. Lo único que han remodelado el mobiliario del buffet ampliando un poco, muy poco, la oferta. Si queréis cenar paella ahí tenéis la novedad. La cena es de 20:00 a 22:30 cuando bajas a las 20:30 la mitad de las bandejas vacías, la reposición muy lenta. Y a las 21 un día ya habían cosas agotadas y que no reponían. Además que la calidad de lo que ponen deja mucho que desear. En el desayuno ha mejorado el café pero el zumo sigue siendo sirope de polvos. La calefaccion el primer día te asabas de calor y el último té helabas. La presión de agua en la ducha casi nula, si lo ponías hacia arriba no salía agua para hacerse una idea. Toallas con rotos del desgaste. En el bar tienes que estar avisando a recepción porque el camarero es el mismo que en el restaurante y va de un sitio a otro. En general mi opinión es que se le está cayendo una estrella y que deberían ponerse las pilas. Porque si los precios no bajan no debería bajar la calidad
Stayed 4 nights in Dec 2018
Verified

4/10 Poor

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel viejo, mal comunicado, no recomendable

Mala experiencia, nada de lo contratado. No tiene aire acondicionado en todo el hotel, ni gimnasio, ni sauna, nada de lo contratado. Sucio y viejo.Mal comunicado. Limpieza cero. Mala experiencia.
Stayed 3 nights in Aug 2018
Verified

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia, el entorno es realmente bonito, y el hotel va en consonancia con el precio.
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Bien. Pero falta mejorar.

Muy buenas vistas desde habitación pero creo que deberían reformar un poco las habitaciones debido a que algunas entra humedad y agua. Por lo demás muy amable y desayuno muy bueno.
Stayed 1 night in Mar 2018
Verified

8/10 Good

Jose Angel

Liked: Cleanliness, staff & service, room comfort

Hotel cómodo en entorno precioso

El entorno es muy bonito, llegue a las 22:30 y la atención fue correcta. El camino estaba despejado de nieve. La calefacción estaba funcionando y a temperatura correcta. Para mi la única pega es que la cama era muy incomoda por que se hundía por el centro. Pero lo recomiendo y repetiré
Stayed 1 night in Feb 2018
Verified

8/10 Good

Stefan

Liked: Cleanliness, staff & service, room comfort

För den ekonomiske

Dom flesta hotellen i Sierra Nevada är i slitet skick och Santa Cruz var absolut inget undantag. Eftersom hotellet inte ligger i själva skidorten utan drygt 6 km innan (fågelvägen) så är priset betydligt lägre vilket gör det till ett alternativ för den ekonomiske skidåkaren men inte för den som vill bo alldeles intill skidbackarna. Det erbjuds transfer till (09.00) och från (17.00) skidliften.
Stayed 1 night in Feb 2018
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Verouderd hotel avondeten lauw & flauw

Bedden: te dunne matras, ontbijt is ok, avondeten ruime keuze mr vaak lauw en te weinig smaak
Stayed 4 nights in Feb 2018
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente, el lugar, las personas...
Stayed 3 nights in Jan 2018
Verified

8/10 Good

José Angel

Liked: Cleanliness, staff & service

Hotel económico en un entorno inigualable

Es justo lo que buscaba en ese momento. Entrada al hotel a las 22:30 debido al viaje., lo bueno es que la recepción es 24 horas. Ha pesar de haber nevado recientemente el acceso estaba libre de nieve. Lo único que me pareció algo incómodo fue la cama que hundía en el centro. La habitación y el hotel estaba a muy buena temperatura a pesar del clima bajo cero exterior. El desayuno es tipo buffet y me pareció muy correcto.
Stayed 1 night in Feb 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Aparte de que es un hotel viejo y no renuevan nada, la calefacción muy alta, el agua caliente escasa, la calidad de la comida de los buffet pésima y el personal del restaurante bastante antipático excepto un chico joven que si era muy majo.
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

adam

Liked: Staff & service, room comfort

4*

Great place, really nice staff. Food was great, but not heated enough. Rooms are dated and tired, in need of deep cleaning too. But will recommend for the low price that it's offering.
Stayed 2 nights in Dec 2017
Verified

2/10 Terrible

Thomas Pilarski

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Closed with Valid Reservation

We had a valid/confirmed nonrefundable reservation for this hotel. We arrived to the hotel in the evening to find out that it is totally closed - everything was abandoned and it was dark: the place looked like a set for horror movies. We called the hotel's phone number provided on the reservation form from two landlines that belonged to a nearby restaurant and a hotel that were open at that time and from a cellphone to find out that the hotel's phone line was out of service. We were shocked that the hotel charged us for our stay (took our money) and didn't inform us that the hotel will be closed upon our arrival. We found ourselves in the middle of nowhere without a place to sleep in the evening - we felt cheated by the hotel. Are they doing this to other people too? Our vacation was interrupted and we had to look for another hotel for the night. We demand that hotels.com do something about this fraudulent hotel and provide us with refund and reimbursement from for such a horrible experience during our vacation.
Stayed 1 night in May 2017
Verified

6/10 Okay

Warren

Liked: Cleanliness, property conditions & facilities, room comfort

Too noisy - very little sleep

This hotel is fine for a skiing trip but I won't be staying there again, I've stayed here quite a few times as it's very convenient and cheap but the last 2 times there have been coach loads of kids running a mock around the hotel until well past midnight and nobody seems to do anything about it. For an extra half hour trip up the mountain I'll be back to staying in Granada next ski season!
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lo mejor: Hotel limpio, práctico y con un precio razonable. Lo peor: el ruido que se escuchaba del bar y de los pasillos
Verified

8/10 Good

Verified traveller

Liked: Staff & service
A good stop off one the way to Sierra Nevada for skiing
Verified

6/10 Okay

Warren Panter

Liked: Cleanliness
Disliked: Room comfort

I'd like my money back!

I have stayed in this hotel before but this time it was horrendous.There was a school trip booked in to the hotel of around 50 children, running wild through the hotel and nobody doing anything to stop the noise. It didn't help with my room being at the top of the stairs on the 2nd floor but I could have been on the 6th floor and still heard the noise!!! Couldn't sleep until gone 12.30 am and I tonight seems like it is going to be worse!!