23 Aug 2019 by nathalie
Chers clients , Désopour ne pas avoir pu satisfaire à votre attente mais, la réservation qui m'avait été confirmée par ebookers était bien une double chambre double familiale (2 chambres et une salle de bains). Cette dernière était au rez-de-chaussée c'est la raison pour laquelle elle était plus sombre que les autres. C'est avec plaisir que nous vous aurions changé mais, nous étions complets et il nous était impossible de le faire sans l'accord de ebookers car vous aviez réglé votre séjour auprès d'eux-mêmes. Je n'ai malheureusement pas pu faire plus que de vous trouver un autre hébergement que vous avez du régler; quant à moi, ebookers m'a bien fait comprendre que vous étiez ses clients et qu'en aucun cas c'était à moi, propriétaire de l'hôtel, de m'occupper d'un quelconque dédommagement et qu'il s'en chargeraient eux même....d'oû mon impuissance.....noter mon établissement avec un 1 alors que tout ceci vient d'une erreur de réservation et non la mienne...est également tout à fait injustifié et non avenu.
18 Jun 2018 by Nathalie et Yann
Thank you very much for your coment, we hope see you soon
La Casona Santo Domingo offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. A library, a terrace, and multilingual staff are also featured at the historic La Casona Santo Domingo. Self parking is free. This 3-star Guimar hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: WiFi (surcharge)
Free long-term parking , Free self parking
La Casona Santo Domingo offers 7 accommodations with minibars and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. This Guimar hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit, dressing gowns, bidets and complimentary toiletries. Housekeeping is offered on a daily basis and in-room massages can be requested. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available.
For a fee, guests can enjoy a continental breakfast daily.
LA CASONA – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available.
LE PATIO – This wine bar serves breakfast, lunch and dinner.
Room service (during limited hours) is available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Special check-in instructions:
To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.