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United-21 Citymark - Gurgaon

4.0 star property

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Photo gallery for United-21 Citymark - Gurgaon

A hotel lobby with a reception desk, seating area, and a large chandelier.
A multi-story hotel with a modern architectural design, featuring large windows and a flat roof.
A gym with various exercise equipment including treadmills, stationary bikes, and weight machines.
A hotel room with a large bed, two armchairs, a small table, a desk with a lamp, and a mirror.
A hotel lobby with a marble floor, a reception desk, a wall with a wavy pattern, and a decorative vase with red flowers.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R, 122001
  • Place, Jyoti Hospital
    ‪14 min walk‬
  • Place, Google Signature Towers
    ‪6 min drive‬
  • Place, Galaxy Mall
    ‪7 min drive‬
  • Airport, Delhi (DEL-Indira Gandhi Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Double Bed

A neatly made bed with a white and beige striped blanket, a bedside table with a lamp, and a nightstand with a phone.

Suite, 1 Double Bed

  • City view
  • 72 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a bed, a desk, a chair, a lamp, and a small table with a drink.

Deluxe Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Super Deluxe Room

A hotel room with two beds, a TV, a desk, and a chair.

Super Deluxe Room

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About this property

United-21 Citymark - Gurgaon

This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
United-21 Citymark - Gurgaon offers 80 accommodations with minibars and complimentary newspapers. These individually decorated and furnished accommodations include single sofa beds. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Gurugram hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
During your stay at United-21 Citymark - Gurgaon, you'll be within walking distance of Galaxy Mall. Features include free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, body wraps, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute drive from Galaxy Mall and a few minutes from Palam Vihar
United-21 Citymark - Gurgaon offers its guests a full-service spa, an outdoor pool, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness center, a sauna, and spa services are also featured at the business-friendly United-21 Citymark - Gurgaon. Self parking and valet parking are free.

United-21 Citymark - Gurgaon has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Conference space
  • Meeting room

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Hot tub
  • Massage
  • Sauna

More

  • 1 building
  • 4 floors
  • Built in 2010

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 500 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: INR 999

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: INR 500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

City Mark Gurgaon
City Mark Hotel Gurgaon
Hotel City Mark
United-21 Citymark Gurgaon Hotel
United-21 Citymark Hotel
United-21 Citymark Gurgaon
United-21 Citymark
United 21 Citymark Gurgaon
United 21 Citymark Gurgaon
United-21 Citymark - Gurgaon Hotel
United-21 Citymark - Gurgaon Gurugram
United-21 Citymark - Gurgaon Hotel Gurugram

United-21 Citymark - Gurgaon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 38 reviews
Rating 8 - Good. 17 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 4 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Howard

Liked: Staff & service, room comfort
3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Skip the Beating

Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.
Verified review

4/10 Poor

Kumarjit

Disliked: Room comfort

Hotel location is awful

Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.
Verified review

8/10 Good

Adith

Liked: Cleanliness, property conditions & facilities, room comfort

Value for Money

Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.
Verified review

4/10 Poor

kunihiko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

いたって普通のホテル

シンプルなホテルで、日本にあるビジネスホテルに近い。コスパに見合った部屋で、バスタブもあったし、ちょうどよかった。
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel moderne et bien equipé

L'hotel est situé en peripherie de Delhi donc ce n'est pas son atout. Neanmoins il est situé en centre de Gurgaon qui est bien animé. L'hotel est en lui meme propre, l'entrée et la reception ainsi que le personnel de qualité. Pour ce qui est de la chambre, elle est spacieuse, propre, bien isolée niveau sonore, et bien equipé. Le tout est moderne et assez recent. Petit déjeuner tres correct. Je recommande car niveau qualité/ prix c'est tre bon.
Verified review

10/10 Excellent

pious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

value for money

Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.
Verified review

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious quiet room and fantastic service

when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money
Verified review

8/10 Good

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel was amazing!Will stay again next year.

It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi
Verified review

2/10 Terrible

singh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

pathetic hotel

The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis in India

직원들도 친절하고, 객실도 편안합니다. 가격도 저렴하고요. 무서운 구루가온에서 유일하게 안식을 얻을수 있는 곳 City Mark Hotel 입니다. 만일 구르가온에 머무실 일이 있으면 추천합니다.
Verified review

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puts hospitality to shame.

Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.
Verified review

6/10 Okay

M

Disliked: Room comfort

OK hotel

First of all, the front staff were very rude, not polite. I was really shocked. The room which he gave me was really dark at night and smells something really bad, and carpet were wet like mold.... The hotel location is very noisy area in Grugaon and pig everywhere. The breakfast is not good, too. The hotel entrance is very nice, so maybe up grade room is nice, I think. Anyway I paid 4 nights, but I stayed only 2 nights and gave up.
Verified review

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Verified review

8/10 Good

Vikky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.
Verified review

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)
Verified review

6/10 Okay

jackie

Liked: Staff & service
Hotel difficile à trouver de nuit pour notre taxi ....mais satisfaisant pour une nuit de passage, bon rapport qualité prix et personnel très accueillant.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Ots gud. We enjoy our stay
Verified review

8/10 Good

Sarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Verg good Hotel

Short stay at this hotel, Would recommend it.
Verified review

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super Hotel - empfehlenswert!

Wir waren im August 2013 für eine Woche in diesem Hotel und waren sehr zufrieden. Das Personal ist sehr, sehr nett, freundlich und hilfsbereit. Der Zimmerservice perfekt. Das Frühstücksbuffet ist sehr vielfältig und großzügig. Die Zimmer selbst sehr sauber, mit Klima, TV und WLAN und vor allem auch gut schallisoliert, so dass man den Strassenlärm kaum hören kann. Ideal ist auch das hausinterne preisgünstige Taxi, das man bei Abreise gesammelt bezahlen kann. Alles in allem - sehr zu empfehlen!
Verified review

10/10 Excellent

Jack Bhatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service

We had a great time staying in this hotel. Food in the hotel was authentic and the customers were given royal treatment. Looking forward to our next stay there. Highly recommended.
Verified review

10/10 Excellent

Jack Bhatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel,excellent service.

Very good hotel, staff was very polite and helpful.food excellent.what more could you ask for. Taxi service should be cheaper.
Verified review

8/10 Good

Arun

Liked: Cleanliness, staff & service, room comfort

Needs slight attention

Everything you could expect from a 4 star hotel. The only slight downside is that the bathrooms in each room have a problem where water seems to leak into the internal wall between the bathroom itself and the bedroom area. I had to get my room changed and the second one had a similar problem- poor installations I assume although all the fixures/fittings in each bathroom are good quality. Please also bear in mind that this hotel is located in OLD GURGAON which is excellent for the markets and easy to reach the metro using a shared autorickshaw ride to the nearest station which costs next to nothing. If there is light traffic you can reach the International airport in less than 30 minutes and a prepaid taxi from the airport is easily obtained. It has all the facilities you would want and is attractively decorated throughout with nice staircases etc. All kept very clean and room services like an iron were provided free on request.
Verified review

10/10 Excellent

Christina Nicolaides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well deserved 4* hotel

We had a lovely stay here. The room was a fantastic size and the bed was very comfortable. The hotel is to a very high standard. Only slight issue was that our toilet leaked but other than that there were no faults on the room. All the staff were very friendly and helpfull. The restaurant was bit over priced but the food was nice. Only negative was that the pool and spa were not available for use. We also got woken up a number of times at 4am by other guests but thats not the fault of the hotel. As for location, it's abit too far from Delhi and taxis were expensive. You can book excursion to Delhi & Agra and the duty manager was very helpful & accommodating.
Verified review

8/10 Good

Doug

Liked: Cleanliness, staff & service, room comfort

Nice hotel but food was expensive

Hotel was clean and it was a nice room. The hotel was a little off the beaten path and was difficult for our driver to find the hotel. The hotel had a ping pong table and pool table that was good entertainment for me and my son. The food was good but extremely pricey for food in India. The dinner buffet cost almost $20 (US dollars) for each person. This seemed high but the food was good. I think you could negotiate the price of the food if you just asked but I didn't think about it at the time. I enjoyed my stay at this hotel.