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Luxury Suite with Spa Bath S1

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room S2 - Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Luxury Suite with Spa Bath S2

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room S2 - Private Balcony

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room S1 - Private Balcony

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room S1 - Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

During at least part of your stay, Syrena Cruises weighs anchor and sets sail. Free breakfast, free WiFi in public areas and a restaurant are available.

  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy Vietnamese cuisine while dining at Lotus
  • Services include free babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes kayaking
  • Just a 3-minute walk from Tuan Chau Beach and 6 minutes on foot from Tuan Chau Amphitheater
  • Airport and cruise terminal shuttle service available for a fee

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A rooftop terrace, an arcade/games room, and tour/ticket assistance are also featured at the family-friendly Syrena Cruises. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. This 4-star Ha Long cruise ship is smoke free.

  • 34 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 2011
  • Continental breakfast (free)
  • Deli
  • Childcare (free)
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Newspapers for purchase
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Ga Ha Long Station (9.7 km / 6 mi)
  • Property shuttles: Airport shuttle and cruise terminal shuttle

Room Amenities

Syrena Cruises offers 34 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

Guests are served a free continental breakfast daily from 6:30 AM to 7:30 AM.

Lotus – This restaurant specialises in Vietnamese cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Cave exploring/spelunking on site
  • Kayaking on site
  • Boat tours on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 11:00 AM
  • Check-in time ends at 12:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This cruise ship's 1 night, 2 days itinerary includes the following: Day 1: Arrive at International Tuan Chau Harbour by noon for embarkation. Cruise to South East Halong Bay. At 3 PM, visit Luon Cave via a traditional bamboo boat or enjoy kayaking. At 3:45 PM, visit Titop Island to swim or relax on the beach, and return to the cruise ship at 5 PM. Dinner and evening activities on board. Day 2: After Tai Chi and a light breakfast, visit Bo Nau Cave and transfer by tender to Surprise Cave. After check-out, a buffet brunch is served at 9:30 AM as the boat returns to Tuan Chau Wharf for disembarkation at 10:30 AM.

This cruise ship's 2 nights, 3 days itinerary includes the following: Day 1: Arrive at Tuan Chau Wharf by noon PM for embarkation. During lunch, cruise to South East Halong Bay. At 2:30 PM, the cruise stops at Bo Nau Cave. Transfer by tender to Surprise Cave. Next, visit Titop Island to swim or relax on the beach. At 4:45 PM, reboard the cruise for dinner and evening activities. Day 2: After a Tai Chi session and breakfast, transfer to the day boat at 8:30 AM; the day boat will pass through Cua Van fishing village and guests can kayak at the Trong Cave area. Return to the cruise for lunch. Visit the Halong pearl farm at 2:30 PM, then return to the cruise at 4:30 PM. Dinner and evening activities on board. Day 3: After a Tai Chi session and light breakfast, visit Luồn cave via traditional bamboo boat at 8 AM. After check-out, a buffet brunch is served at 9:15 AM. Transfer by tender back to Tuan Chau Harbour for disembarkation at 10:45 AM.

Guests must contact this cruise ship 2 days in advance to arrange transportation from Hanoi- Old Quarter, which is 4 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 8 AM and noon, at USD 25 per passenger. Following the cruise, a van will transport guests back to Hanoi.

Syrena Cruises offers transfers from the cruise terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 2700000.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Syrena Cruises

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Guests must provide a copy of their passport in advance
  • Staffed front desk
  • Children stay free - maximum age 1
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • LGBTQ friendly
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 5
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 100 per person (one way)
  • Airport shuttle fee per child: USD 60 (one-way), (from 6 to 11 years old)
  • Rollaway bed fee: USD 2700000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Syrena Cruises
  • Syrena Cruises Boat
  • Syrena Cruises Boat Halong
  • Syrena Cruises Halong
  • Syrena Cruises Cruise
  • Syrena Cruises Boat Ha Long
  • Syrena Cruises Boat
  • Syrena Cruises Ha Long
  • Cruise Syrena Cruises Ha Long
  • Ha Long Syrena Cruises Cruise
  • Cruise Syrena Cruises
  • Syrena Cruises Ha Long
  • Syrena Cruises Cruise Ha Long

You should know

  • Up to 5 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.