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Quality Inn & Suites Hagerstown

2.5 star property

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Photo gallery for Quality Inn & Suites Hagerstown

Lobby
Lobby
Business centre
Free daily buffet breakfast
Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
920 Dual Hwy, Hagerstown, MD, 21740
  • Place, Hagerstown Dog Park
    ‪3 min drive‬
  • Place, Maryland Theater
    ‪3 min drive‬
  • Place, Washington County Museum of Fine Arts
    ‪5 min drive‬
  • Airport, Hagerstown, MD (HGR-Hagerstown Regional)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed, Accessible Roll In Shower, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

1 King Bed, Accessible Roll In Shower, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Room, Multiple Beds, Accessible, Non Smoking

Room, Multiple Beds, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

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includes taxes & fees
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About this property

Quality Inn & Suites Hagerstown

Art Deco hotel with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has a business center and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite.
Quality Inn & Suites Hagerstown offers 73 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Hagerstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites Hagerstown. During your stay, you'll be within walking distance of Hagerstown Field House. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Hagerstown Dog Park and a few minutes from Maryland Theater
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn & Suites Hagerstown. Free self parking is available.

This Art Deco Hagerstown hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Phone accessibility kit
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Art Deco architecture
  • Built in 1968
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Hagerstown
Comfort Inn Hotel Hagerstown
Comfort Inn Hagerstown Hotel
Quality Inn Hagerstown
Quality Hagerstown
Comfort Inn Suites Hagerstown
Quality Inn & Suites Hotel
Quality Inn & Suites Hagerstown
Quality Inn & Suites Hotel Hagerstown

Quality Inn & Suites Hagerstown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 292 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 204 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 85 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Janette

Travelled with family
Liked: Staff & service, amenities
When I walked in room with my socks on they were pretty dirty from the carpet. Staff were friendly.
Stayed 3 nights in Sep 2025

10/10 Excellent

Brandon

10/10
Stayed 1 night in Aug 2025

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied
Stayed 2 nights in Aug 2025

6/10 Okay

Juan

Travelled with family
Liked: Amenities
Stayed 2 nights in May 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, however the smell in hallway freaked with smell of Marijuana
Stayed 1 night in Aug 2025

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities
The bathrooms in some rooms have a sheet over areas of the tub and when you shower, water comes under the cover sheet. I didn't like the feel the water not going down the drain and being around my feet.
Stayed 2 nights in Aug 2025

6/10 Okay

Kelvin

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was one of the dirtiest I have ever been to. The bed and floor were covered in hair and other things such as dirt. I left 45 minutes after checking in due to the conditions. Would never recommend to anyone.
Stayed 1 night in Aug 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent room - sketchy residents?

great room in excellent condition....kind of sketchy folks hanging around outside - otherwise good.....not sure what the deal was but never a great sign when the check in is behind glass!
Stayed 1 night in Aug 2025

4/10 Poor

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smells like people smoked in the room
Stayed 1 night in Aug 2025

4/10 Poor

Bradley

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Pascale, Highland

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. The sheets were dirty and the tub had rust stains.
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Stayed 1 night in Jul 2025

8/10 Good

Felecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Nick

Liked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was pretty quick and simple. The hotel does have a mildew odor in the hallways. Once I got to the room, the same mildew odor was in the room. The bathroom had dirty floor tiles and dirt on the toilet. The window curtains by the bed were dirty also. It looked like homeless people were gathering on the property also. I can't give this place a good review because of these reasons. I will not stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Stayed 5 nights in Jul 2025

8/10 Good

Melvin

Business traveller, Travelled with group
Our stay was ok nothing to write home about
Stayed 1 night in Jul 2025

8/10 Good

David

Travelled with partner
Liked: Property conditions & facilities
Broken toilet seat.
Stayed 1 night in Jul 2025

6/10 Okay

steve, new canton

Stayed 1 night in Jun 2025

10/10 Excellent

Chukwuamaka

Stayed 1 night in Jun 2025

6/10 Okay

Whitney

Stayed 1 night in Jul 2025

4/10 Poor

Deirdre

Travelled with family
Disliked: Amenities, property conditions & facilities
Cigarette burns on bathroom door- supposed to be non smoking room No amenities in bathroom Floors diety
Stayed 1 night in Jun 2025

4/10 Poor

Jerry

Disliked: Cleanliness, property conditions & facilities
Room was very old and tired looking. Would not stay here again.
Stayed 4 nights in Jun 2025