"We were in a suite and there was dirty knickers someone had put on a light shade above the bed from last guests. " More
15 May 2023 by The Cruises Management
Dear Steven,We sincerely apologize for the inconvenience you experienced during your stay in our suite. We deeply regret that there were unclean items left by the previous guests. This is not up to our standards, and we assure you that we take cleanliness and hygiene very seriously. We have addressed this issue with our housekeeping team to ensure such oversights do not happen again in the future.We appreciate your feedback and thank you for bringing it to our attention. Your comfort and satisfaction are of utmost importance to us, and we will make every effort to prevent similar incidents from occurring. We hope you will give us another opportunity to provide you with the exceptional experience you deserve.Best regards,The Cruises Management
As a guest of Orchid Classic Cruise, you'll find a full-service spa and a marina. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. Spa services, a terrace, and gift shops/newsstands are also featured at Orchid Classic Cruise. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Orchid Classic Cruise offers 14 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
Guests are served a free on-the-go breakfast daily.
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.
Guests can indulge in a pampering treatment at the cruise ship's full-service spa. Services include massages and body scrubs.
Special check-in instructions:
This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This cruise ship's 2 days/1 night itinerary includes the following: Day 1: Arrive at lot 33 of Tuan Chau International Marina for embarkation (check-in is from 11:30 AM to noon); lunch on board after transfer by speedboat to main cruise; visit Trung Trang cave on Cat Ba island, cruise to Tra Bau, return to the boat at 5 PM; evening cooking class and dinner. Day 2: After light breakfast and a Tai Chi session, kayak in Ao Ech; return to the boat for check-out at 9:30 AM; brunch is served while cruising back to Hanoi; disembark at 11:30 AM.
This cruise ship's 3 days/2 nights itinerary includes the following: Day 1: Arrive at lot 33 of Tuan Chau International Marina for embarkation (check-in is from 11:30 AM to noon); lunch on board after transfer by speedboat to main cruise; visit Trung Trang cave on Cat Ba island, cruise to Tra Bau, return to the boat at 5 PM; evening cooking class and dinner. Day 2: After Tai Chi on the sundeck and a light breakfast, transfer to a day boat to visit Viet Hai village and Lan Ha Bay, followed by lunch; kayaking and swimming at Ba Trai Dao before returning to the cruise at 5 PM for a traditional cooking class Day 3: After light breakfast and a Tai Chi session, kayak in Ao Ech, return to the boat for check-out at 9:30 AM; brunch is served while cruising back to Hanoi; disembark at 11:30 AM.
Orchid Classic Cruise offers transfers from the cruise terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival.
Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and JCB International. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
