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Sheraton Hai Phong

5.0 star property

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Photo gallery for Sheraton Hai Phong

2 restaurants, breakfast, lunch served; local and international cuisine
Banquet hall
Lobby
Exterior
Executive lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Vinhomes Imperia Urban Area, Ha Noi Str, Thuong Ly Ward, Hong Bang District, Hai Phong, 180000
  • Place, Queen of the Rosary Cathedral
    ‪6 min drive‬
  • Place, Hai Phong Museum
    ‪6 min drive‬
  • Place, Hai Phong Opera House
    ‪6 min drive‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪18 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

Club Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

Club Room, 2 Single Beds

Club Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite, 1 Double Bed (View)

Presidential Suite, 1 Double Bed (View)

Presidential Suite, 1 Double Bed (View)

  • City view
  • 300 sq m
  • Sleeps 6
  • 1 Double Bed

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Pullman Hai Phong Grand Hotel
  • Spa
  • Parking included
  • Air-conditioning
  • Business services
4.9 out of 5, Exceptional, 73 reviews
The price is €93
includes taxes & fees
29 Mar - 30 Mar
Pullman Hai Phong Grand Hotel

About this property

Sheraton Hai Phong

2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite. Housekeeping is available on request.
Sheraton Hai Phong offers 362 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Hai Phong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Our customers tell us they enjoy the overall property condition at Sheraton Hai Phong. During your stay, you'll be connected to a shopping center, and within walking distance of Tam Bac Lake. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine while dining at Harbor
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • 18.3 mi (29.5 km) from Do Son Beach
  • Airport shuttle service available for a fee
Sheraton Hai Phong offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 9741 square feet (905 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Sheraton Hai Phong. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Hai Phong hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Harbor - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Yi Ling Ling - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Open daily.
Lobby Cafe - Onsite lobby lounge. Open daily.
Aqua Bar - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 396,900 for adults and VND 396,900 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aqua Bar
  • Harbor
  • Lobby Cafe
  • Yi Ling Ling

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Shopping centre

Family friendly

  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 9,741 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Lift (102 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Extra beds are available only for children 4-11 years old.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Hai Phong

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1270500.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 396900 for adults and VND 396900 for children
  • Airport shuttle fee: VND 2079000 per vehicle (roundtrip, maximum occupancy 2)
  • Airport shuttle fee per child: VND 2079000 (roundtrip)
  • Rollaway bed fee: VND 1270500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Vinpearl Hotel Imperia
Vinpearl Imperia Hai Phong
Vinpearl Imperia
Sheraton Hai Phong Hotel
Sheraton Hai Phong Hai Phong
Vinpearl Hotel Imperia Hai Phong
Sheraton Hai Phong Hotel Hai Phong

Sheraton Hai Phong Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 191 out of 282 reviews
Rating 8 - Good. 60 out of 282 reviews
Rating 6 - Okay. 17 out of 282 reviews
Rating 4 - Poor. 7 out of 282 reviews
Rating 2 - Terrible. 7 out of 282 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Imari

Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Stayed 6 nights in Nov 2025

10/10 Excellent

Ung

Stayed 2 nights in Nov 2025

8/10 Good

Chun Leong

Business traveller
Liked: Cleanliness, staff & service, amenities
Loved the view from room. Appreciate if more complimentary water is given.
Stayed 2 nights in Nov 2025

8/10 Good

Yayin

Stayed 2 nights in Nov 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous corner room wothva breathtaking view. Bery spacious and very clean. Staff was absolutely amazing. Every step of the way!!
Stayed 1 night in Nov 2025

10/10 Excellent

Rupesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility, and very good staff, the service quality is really good.
Stayed 1 night in Oct 2025

10/10 Excellent

JR-JE, pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good choice in Haipong
Stayed 2 nights in Oct 2025

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

LUKE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Michal

Stayed 2 nights in Oct 2025

10/10 Excellent

SHUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Seong won

Stayed 2 nights in Sep 2025

10/10 Excellent

Ung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Jack, Collins

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room. Great staff. Good breakfast. Good bar. Nice pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Mikhail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying! Will come back.
Stayed 9 nights in Aug 2025

10/10 Excellent

Ngoc Anh

Stayed 2 nights in Aug 2025

10/10 Excellent

jaehyun

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Christina who is working on the reception desk is excellent and kind person . Furthermore she is beautiful. I want to visit in soon.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

MINJUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

MINJUN

Stayed 1 night in Aug 2025

10/10 Excellent

Jenchieh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

MENG I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Hangil

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Please retrain the restaurant manager.

I made ten calls to the reception from my room, but not a single one was answered. As a result, I had to inconveniently go down to the first floor multiple times. It seems that the Vietnamese staff have not received proper training. Additionally, the way the restaurant assigns tables to guests is strange. Personally, I do not care which table I sit at—that is my choice. So I chose my own table and took a seat. My wife is pregnant, so I reserved the table and went to get food. When I sat down at the table, there were no issues and the staff even welcomed me. However, when I returned with my food, someone who appeared to be the restaurant manager told me that another guest was already seated there and moved me to a less desirable corner. I told him that I had reserved the table five minutes ago, but he suddenly lied and claimed that someone else had already taken the table ten minutes earlier. When I first sat down five minutes ago, there were clearly no problems with the table. I was extremely displeased by this experience. My wife did not want any conflict, so she avoided the situation, but this is completely unacceptable.
Stayed 1 night in May 2025

10/10 Excellent

GIPYO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025