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Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone

4.0 star property
VIP Access

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Restaurant
Family Studio, Corner
Hot springs
Restaurant
Hot springs

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
1320-653, Gora, Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪9 min walk‬
  • Place, Hakone Museum of Art
    ‪9 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Japanese Style Room

Japanese Style Room

Japanese Style Room

9.8 out of 10
Exceptional
(32 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for Family Studio, Corner

Family Studio, Corner

Family Studio, Corner

10.0 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

View all photos for Deluxe Family Suite

Deluxe Family Suite

Deluxe Family Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 12
  • 12 Single Futons

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About this property

Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone

Mountain ryokan with free parking, 8-minute walk to Hakone Gora Park
This ryokan features a garden, a front-desk safe, and free self parking. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone offers 6 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, bidets, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Private bath/onsen services include an indoor private onsen (in communal space) and an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 4 hot springs open between 4:00 PM and midnight.
Our customers tell us they can't get enough of the helpful staff at Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone. During your stay, you're just a quick walk from Hakone Gora Park. Free WiFi in public areas, free self parking, and breakfast (surcharge) are available.
  • Free WiFi
  • Free self parking
  • Breakfast served daily for a fee
  • Amenities include a front-desk safe, a multilingual staff, and a vending machine
  • Onsite recreation includes hot springs
  • 8 minutes by foot from Hakone Gora Park and a 4-minute drive from Hakone Kowakien Yunessun
  • Pets welcome for a fee
Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone offers its guests hot springs. Public spaces have free WiFi. A vending machine, multilingual staff, and a garden are also featured at Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

For a fee, guests can enjoy local cuisine breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee: JPY 3,600 for adults and JPY 3,600 for children
  • Couples/private dining
  • Private picnics

Things to do

  • 4 hot springs

Family friendly

  • Baby toys
  • Children's books
  • Children's games
  • Children's toys

Conveniences

  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In the mountains

Spa

  • 4 hot springs
  • Hot springs open from 4:00 PM - midnight
  • Hot springs water temperature - 40 ºC
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Designated smoking areas
  • Genkan (entryway)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Fusuma (room partition)
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Sunday (4:00 PM - 11:30 PM) and Monday - Sunday (8:00 AM - 11:00 AM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: JPY 5000 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately JPY 3600 for adults and JPY 3600 for children
  • Pet fee: JPY 5000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
This property's front desk is open during the following times:
  • Monday - Sunday: 4:00 PM - 11:30 PM
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 4:00 PM to midnight.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Ajisai Onsen Ryokan

Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 255 out of 353 reviews
Rating 8 - Good. 59 out of 353 reviews
Rating 6 - Okay. 25 out of 353 reviews
Rating 4 - Poor. 9 out of 353 reviews
Rating 2 - Terrible. 5 out of 353 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, property conditions & facilities
We loved our stay at Ajisai! Wonderful and courteous staff. The property was beautiful and well kept. Rooms and onsens were clean and the meal service was excellent. Great for families with kids.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Celebrated my sons first birthday and the property decorated our room for our arrival and made the stay extra special
Stayed 2 nights in Oct 2025

10/10 Excellent

Khoa

Stayed 1 night in Oct 2025

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful time that we didn’t want to leave this place! Our room was lovely and the onsen were amazing. There were plenty of time slots available and the staff was so helpful and kind especially with my young children. They even brought my 3 year old some crackers to cheer her up when she was cranky at breakfast. There are toys available in the lobby. It really feels like they thought of everything! I’m so happy we were able to have this first experience at a ryokan as a family.
Stayed 2 nights in Oct 2025

10/10 Excellent

Isabel Pilar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a quiet corner of Hakone and outstandingly beautiful with gorgeous private onsen. The staff was delightful and very helpful, overall this was a beautiful stay, very relaxing and the location is absolutely stunning. My friend even managed to spot a raccoon dog during our stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place to spend a quiet and relaxing night soaking in the Onsen. The staff was very kind and the breakfast was very good in the morning! I highly recommend it!
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Stayed 1 night in Oct 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was spectacular. The dinner was amazing.
Stayed 1 night in Oct 2025

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ajisai Onsen Ryokan presents beautifully. The grounds fit in with the surrounding forest landscape, creating a sense of serenity. The staff were friendly, attentive, and accomodating of various requests, including changes to private onsen access on days when we were engagin in Hakone and Gora's experiences. The ryokan is well situated, close to Gora station and cable car, however, it is a difficult walk due to the general steepness of the area - especially with larger luggage or walking with small children - a taxi is recommended by the facility and myself alike. The waters of the onsen themselves are hot, but not so hot that young children cannot enjoy the experience too. In terms of dining, the breakfast options are traditional or western, and children amd babies are catered to as well. Overall, a fantastic experience, and I look forward to the opportunity to return in the future!
Stayed 2 nights in Sep 2025

8/10 Good

Ariana, Invercargill

Stayed 2 nights in Sep 2025

10/10 Excellent

Orawan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Leonardo, Yokohama

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most authentic ryokan experience - very touristy but service was nice and onsen was great
Stayed 1 night in Sep 2025

10/10 Excellent

Vivian

Stayed 1 night in Aug 2025

10/10 Excellent

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a unique experience. The 2 indoor and 1 outdoor onsen were very relaxing. The staff were extremely friendly, polite and helpful. The traditional Japanese food was beautifully presented and tasty. The standard of cleanliness was exceptional. About 25 minutes walk from Gora station if you are dragging heavy cases up the hill! Otherwise about 15 minutes.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kevin

Stayed 1 night in Aug 2025

10/10 Excellent

Ela

Stayed 1 night in Aug 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Han

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful onsen retreat

Great for families looking for some traditional serenity. Tucked away with ability to book private onsen. Yes as a base when exploring Hakone, but get ready to walk.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful Disgusting Ryokan

My family and I had an utterly deplorable experience at this ryokan in Hakone, which was so appalling that we couldn’t bear to stay the night. Despite its exorbitant pricing, comparable to a 5-star hotel, the conditions were shockingly substandard and outright disgusting. The onsens, which should be a highlight, were filthy, with hair, bugs, and debris floating in them. They were not cleaned between uses and emitted a revolting smell of rotting organic matter. The room was equally unacceptable—grimy, with a pervasive mildew odor that made it unbearable. Even the windows were so dirty we couldn’t see out of them, further adding to the sense of neglect. This ryokan’s cleanliness and maintenance are nonexistent, and it’s an outrage that they charge premium rates for such a deplorable experience. We left immediately and spent the same amount to stay at a proper 5-star hotel, which was a night-and-day difference. Even though we couldn’t get a refund, it was worth every penny to escape this place. Avoid this ryokan at all costs—there are far better options in Hakone that actually care about their guests’ experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Irina

Stayed 1 night in Jul 2025

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Traditional Japanese onsen. The only issue iir is in the middle of nowhere and impossible to get any kind of cab or uber in the morning to go to your next destination. Everything at the hotel was great. Service is great. People are extremely kind and helpful, lovely staff!
Stayed 2 nights in Jun 2025

10/10 Excellent

Merav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay in Hakone for a Japanese experience

Beautiful onsen, very hiddrn and quiet. Seems like an authentic Japan experience for foreign travelers. Wonderful private hot spring baths. Choice of western or Japanese slerping arrangements. Ie. Beds or futon mats on real tatami floors. The dinner and breakfast alone are worth the stay. Staff is very friendly and helpful. Especially when navigating cultural differences.
Stayed 1 night in Jun 2025

10/10 Excellent

Truong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a great place to enjoy a private onsen and nice staff. Be ready to to hike from Gora station to the hotel. Its a bit of a steep hill. I would recommend catching a short taxi.
Stayed 2 nights in Jun 2025

10/10 Excellent

Prathima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Ryoken & onsen experience
Stayed 2 nights in Jun 2025