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The Fujiya Hotel

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Exterior
FLOWER PALACE HERITAGE ROOM
FLOWER PALACE JUNIOR SUITE
3 restaurants, breakfast, lunch, dinner served; French cuisine
Garden

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
359 Miyanoshita, Hakone, Kanagawa-ken, 250-0404
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬
  • Place, Hakone Kowakien Yunessun
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for MAIN BUILDING TWIN

MAIN BUILDING TWIN

MAIN BUILDING TWIN

9.4 out of 10
Exceptional
(11 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN

8.0 out of 10
Very good
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

9.6 out of 10
Exceptional
(5 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for FLOWER PALACE DELUXE TWIN

FLOWER PALACE DELUXE TWIN

FLOWER PALACE DELUXE TWIN

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for FLOWER PALACE HERITAGE ROOM

FLOWER PALACE HERITAGE ROOM

FLOWER PALACE HERITAGE ROOM

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

  • Mountain view
  • 69 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Single Beds
  • Free Wi-Fi

View all photos for FORESTWING TWIN FOREST SIDE

Premium bedding, in-room safe, desk, iron/ironing board

FORESTWING TWIN FOREST SIDE

10.0 out of 10
Exceptional
(30 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for FORESTWING CORNER TWIN

FORESTWING CORNER TWIN

FORESTWING CORNER TWIN

9.8 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE

  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking (Forest Wing)

Twin Room, Non Smoking (Forest Wing)

Twin Room, Non Smoking (Forest Wing)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

The Fujiya Hotel

This ryokan features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/cafe are onsite.
The Fujiya Hotel offers 120 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

This Hakone ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 2:00 PM to 1:00 AM. There are 2 hot springs open between 2:00 PM and 1:00 AM.

Our customers tell us they can't get enough of the helpful staff at The Fujiya Hotel. During your stay, you'll be within walking distance of Hakone Open Air Museum. Features include free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at The Fujiya, a fine-dining restaurant that serves French cuisine
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with massages, reflexology, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes hot springs and a gym
  • Just a 3-minute drive from Hakone Open Air Museum and a few minutes from Hakone Kowakien Yunessun
The Fujiya Hotel offers its guests a full-service spa, hot springs, and an indoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A seasonal outdoor pool, a fitness center, and a library are also featured at the luxury The Fujiya Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hakone ryokan.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 10:00 AM.
The Fujiya - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Kikka-so - This fine-dining restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Cascade - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Reservations are required. Open daily.
Victoria - This bar serves light fare only. Open daily.
Lounge - This café serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: JPY 4,900 for adults and JPY 2,600 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal

Restaurants on site

  • Cascade
  • Kikka-so
  • Lounge
  • The Fujiya
  • Victoria

Things to do

  • 2 hot springs
  • Books
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains

Full-service spa

  • 2 hot springs
  • Facials
  • Hot springs open from 2:00 PM - 1:00 AM
  • Hot springs water temperature - 42 ºC
  • In-room massages
  • Public bath open from 2:00 PM - 1:00 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Built in 1878
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.
Guests booked in dinner inclusive rates must check-in by 8 PM to receive dinner, served in the restaurant. Guests arriving from 8-9 PM must contact the property in advance to reserve dinner, served in the guestroom.
This property's restaurant tables can seat up to 4. Groups of 13 guests or more must contact the property in advance to reserve restaurant space.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10120.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 4900 for adults and JPY 2600 for children
  • Rollaway bed fee: JPY 10120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property in advance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open July 07 and close August 31.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Hot springs access available from 2:00 PM to 1:00 AM.
  • Reservations are needed for massage services. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fujiya Hakone
Fujiya Hotel
Fujiya Hotel Hakone
Hotel Fujiya
Fujiya Hotel Hakone Machi
Fujiya Hotel Ryokan
Fujiya Hotel Hakone
Fujiya Hotel Ryokan Hakone

The Fujiya Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 588 out of 832 reviews
Rating 8 - Good. 188 out of 832 reviews
Rating 6 - Okay. 36 out of 832 reviews
Rating 4 - Poor. 12 out of 832 reviews
Rating 2 - Terrible. 8 out of 832 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Polly

Stayed 2 nights in Feb 2026

8/10 Good

JC

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for one night on 1/27/26 and had a delightful stay. The Fujiya Hotel was expansive and had a lot of history and story. Our room was delightful as we stayed at the Forest Wing with a beautiful view. However, the beds were okay, just felt stiff and not as comfortable as expected. Since we chose the Forest Wing, the walk from the front desk to the room is a little bit far, but it’s okay. Their hotel is lovely to explore as they have a museum at the flower palace, a chapel, pool and then a garden right behind the main building. They offered complimentary amenities such as rest area that serves unlimited soft drinks and hot coffee. We did not use the onsen, however since the bathroom is supplied with hot water from the hot spring, I used my bathtub as a good way to relax in the water. All the staff was professional and kind and provided the utmost high quality guest service. Very friendly and are attentive to making sure their guests have a pleasant stay. The location was good to go see the open air museum. They provide complimentary van shuttle to take you from the hotel to the nearby train station. The difficulty I faced was since I didn’t had a Japanese phone number, I could not contact the hotel for a shuttle to come back when I arrived back at the train station. Instead, I used GO taxi app which was sufficient. Overall, if I were to come back to visit Hakone, I would stay more than 1 night here next time at the Fujiya Hotel and explore their other rooms.
Stayed 1 night in Jan 2026

10/10 Excellent

Ralph

Stayed 2 nights in Nov 2025

10/10 Excellent

Sangmin

Stayed 1 night in Dec 2025

10/10 Excellent

andrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Bodi

Stayed 2 nights in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff,
Stayed 2 nights in Dec 2025

10/10 Excellent

Hikari

Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Stayed 2 nights in Dec 2025

10/10 Excellent

wingkin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staffs are very friendly. They have foreign staffs for western visitors. The hotel is very clean. I like their onsen, clean and quiet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities
I loved it
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic!
Stayed 2 nights in Nov 2025

10/10 Excellent

joanne

Stayed 1 night in Dec 2025

10/10 Excellent

Maite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved absolutely everything about our stay The Fugiya Hotel. A highlight of an incredible trip to Japan.
Stayed 1 night in Nov 2025

10/10 Excellent

Jimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Very professional and kind staffs. The room was very spacious and clean. It was definitely one of the best hotels we stayed in!
Stayed 1 night in Nov 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Maite

Stayed 2 nights in Nov 2025

10/10 Excellent

Jingyi

Stayed 1 night in Nov 2025

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service
Room was huge, spotless, and nice. Was a little perturbed by the number of giant hornets I saw, but that's the mountains in fall for you. Really historic and beautiful place. Food options within the hotel were strange and annoyingly expensive - I get that it's a 5 star hotel but not everyone wants to shell out a ton of money to eat there and it's one of the furthest hotels from the main parts of town so it feels exploitative of a captive audience. Food was Ryokan style, which was fine, especially if you're looking for that kind of service. I've stayed in cheaper onsen Ryokans that had more convenience regarding food that didn't feel like I was getting baited.
Stayed 2 nights in Nov 2025

10/10 Excellent

Megan

Stayed 1 night in Nov 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities
The complex property as well as the location in Hakone is beautiful. It’s conveniently walkable to the rail station.
Lobby
Front
Lobby
Museum
Stayed 2 nights in Nov 2025

10/10 Excellent

Milad

Liked: Cleanliness, staff & service, amenities
The room was perfect. We had a great time at Fujiya hotel. I hope we can come back sometime soon!
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

10/10 Excellent

Hongxiang

Stayed 1 night in Oct 2025

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and our room was so beautiful and the service was great. While all of the staff were great, we were really impressed by the trainee bell hop who helped us carry all of our luggage and was very sweet. Highly recommend!
Stayed 2 nights in Oct 2025