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The Fujiya Hotel

5.0 star property
VIP Access

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Exterior
FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM
Garden
FORESTWING PREMIER SUITE | View from room
Coffee shop

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service

Explore the area

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359 Miyanoshita, Hakone, Kanagawa-ken, 250-0404
  • Hakone Open Air Museum
    ‪12 min walk‬
  • Hakone Gora Park
    ‪1 min drive‬
  • Hakone Kowakien Yunessun
    ‪2 min drive‬
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Room options

View all photos for MAIN BUILDING TWIN

MAIN BUILDING TWIN

MAIN BUILDING TWIN

9.0 out of 10
Wonderful
(8 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for FORESTWING CORNER TWIN

FORESTWING CORNER TWIN

FORESTWING CORNER TWIN

10.0 out of 10
Exceptional
(5 reviews)
  • 41 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE

  • 82 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

9.4 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN

8.0 out of 10
Very good
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FLOWER PALACE DELUXE TWIN

FLOWER PALACE DELUXE TWIN

FLOWER PALACE DELUXE TWIN

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

  • 69 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE

  • 63 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FLOWER PALACE HERITAGE ROOM

FLOWER PALACE HERITAGE ROOM

FLOWER PALACE HERITAGE ROOM

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE

9.6 out of 10
Exceptional
(5 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for FORESTWING TWIN FOREST SIDE

1 bedroom, premium bedding, in-room safe, desk

FORESTWING TWIN FOREST SIDE

10.0 out of 10
Exceptional
(22 reviews)
  • 41 sq m
  • Sleeps 3
  • 2 Large Twin Beds

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About this property

The Fujiya Hotel

Luxury ryokan with 3 restaurants and a full-service spa
This ryokan features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/cafe are onsite.
The Fujiya Hotel offers 120 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

This Hakone ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 2:00 PM to 1:00 AM. There are 2 hot springs open between 2:00 PM and 1:00 AM.

Our customers tell us they can't get enough of the helpful staff at The Fujiya Hotel. During your stay, you'll be within walking distance of Hakone Open Air Museum. Features include free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at The Fujiya, a fine-dining restaurant that serves French cuisine
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with massages, facials, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes hot springs and a gym
  • Just a 3-minute drive from Hakone Open Air Museum and a few minutes from Hakone Kowakien Yunessun
The Fujiya Hotel offers its guests a full-service spa, hot springs, and an indoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A seasonal outdoor pool, a fitness center, and a library are also featured at the luxury The Fujiya Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Hakone ryokan.

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 10:00 AM.
The Fujiya - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Kikka-so - This fine-dining restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Cascade - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Reservations are required. Open daily.
Victoria - This bar serves light fare only. Open daily.
Lounge - This café serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: JPY 4,900 for adults and JPY 2,600 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal

Restaurants on site

  • Cascade
  • Kikka-so
  • Lounge
  • The Fujiya
  • Victoria

Things to do

  • 2 hot springs
  • Books
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains

Full-service spa

  • 2 hot springs
  • Facials
  • Hot springs open from 2:00 PM - 1:00 AM
  • Hot springs water temperature - 42 ºC
  • In-room massages
  • Public bath open from 2:00 PM - 1:00 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Built in 1878
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.
Guests booked in dinner inclusive rates must check-in by 8 PM to receive dinner, served in the restaurant. Guests arriving from 8-9 PM must contact the property in advance to reserve dinner, served in the guestroom.
This property's restaurant tables can seat up to 4. Groups of 13 guests or more must contact the property in advance to reserve restaurant space.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10120.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 4900 for adults and JPY 2600 for children
  • Rollaway bed fee: JPY 10120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property in advance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open July 07 and close August 31.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Hot springs access available from 2:00 PM to 1:00 AM.
  • Reservations are needed for massage services. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fujiya Hakone
Fujiya Hotel
Fujiya Hotel Hakone
Hotel Fujiya
Fujiya Hotel Hakone Machi
Fujiya Hotel Ryokan
Fujiya Hotel Hakone
Fujiya Hotel Ryokan Hakone

Reviews

The Fujiya Hotel Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 455 out of 680 reviews
Rating 8 - Good. 171 out of 680 reviews
Rating 6 - Okay. 35 out of 680 reviews
Rating 4 - Poor. 11 out of 680 reviews
Rating 2 - Terrible. 8 out of 680 reviews

Reviews

10/10 Excellent

Flynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel I’ve stayed in! 10/10!

A really amazing hotel that I really can’t fault. The service was amazing and felt very classic. The free amenities included such as coffee and drinks bar was a great touch. And the hotels rich history was really on display and made the place feel really special. The room we stayed in the forest wing was spacious and nice. The TV offered Netflix and other options which was good for me as an English speaker for entertainment. The hotel restaurants and bars are absolutely amazing and classic if you like fine dining. If not there are many cafes at a walkable distance. The location itself is great with many cool hikes and walks from the hotel, including a short 1km walk to the Hakone open air museum which was fun! Overall 10/10 so much fun, such a great vibe. Such classic and historic amenities. Can’t recommend more!
Stayed 2 nights in Jun 2025

10/10 Excellent

keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are very professional. Their manners and services are professional. Their garden is large, well designed and well maintained
Stayed 1 night in Jun 2025

4/10 Poor

Guy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay for anniversary

I had always dreamed of staying here when I was living in Japan many years ago and now that they completely renovated it in 2020 it is even more incredible after viewing the renovation movie in the hotel museum. 😍 To celebrate our Wedding Anniversary we stayed in the Flower Palace Heritage Room 352 Chrysanthemum. I reserved it just because of the photos I saw - incredible architecture - ancient wood everywhere! The ceiling with all the wood beams and the hand-carved panels, lots of windows looking out on the property. Take my ¥¥¥¥ this once! The whole place was like staying in a museum with relics and carvings all over in the lobby, in the rooms, walking in the hallways where such a wide selection of famous worldwide humans once walked was a humbling treat to be sure. Dinner at Kikka-so was remarkable and the Hotels.com reservation allowed one free drink so I chose the rare Isojiman Junmai Daiginjo 50 Emerald! Breakfast at the main dining room was a spectacle due to the architecture and many ceiling tiles that were all renovated - if you watch the museum movie - such dedication to history by the Japanese masters really made it a feast for the eyes - however I would say breakfast was not so remarkable for the mouth with tiny portions commensurate to a French petit plating. We presumed they catch you with the historic ambiance and don’t need to worry about the Western-style food? We did not go to Kikka-so for breakfast since we wanted to see the newly-renovated dining room.
Stayed 1 night in May 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great hotel and amazing onsen.
Stayed 5 nights in Apr 2025

10/10 Excellent

Andrew

Stayed 3 nights in May 2025

10/10 Excellent

ELEONORA

Stayed 1 night in May 2025

10/10 Excellent

Borany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great the customer service is excellence. I will stay at this hotel again when I am back in the areas.
Stayed 2 nights in May 2025

10/10 Excellent

ILYA

Travelled with family, Travelled with group
Liked: Amenities
What a place!!! Highly recommend visiting. The quality, cleanliness and service were excellent.
Stayed 1 night in May 2025

10/10 Excellent

Zahwane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lovely staff
Stayed 1 night in May 2025

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Fujiya was an incredible experience, from the very beginning to the very end. The hotel itself is stunning and exudes luxury and history. The staff go above and beyond to make you feel comfortable. The dining is superb - 2 best meals I’ve ever had. One was Japanese Wagyu dinner in their amazing Japanese restaurant, the other was a continental breakfast (I really wanted to have a meal in the other dining room, but the meal itself turned out to be incredible too, with many delightful little surprises). I hope to come back one day and spend more time at the incredible Fujiya.
Stayed 1 night in May 2025

10/10 Excellent

Nadine, Waunakee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exemplary service. Picturesque gardens surrounding the hotel. Close to the train station and a bus stop which is convenient. Many amenities at this hotel and amazing Japanese breakfast. Hotel has three restaurants and a private onsen. Each room also receives hot spring water. All in all, this was a great choice.
Stayed 1 night in May 2025

10/10 Excellent

Lilly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical building that has been well cared for. Close to train and bus to jump on and off.
Stayed 2 nights in May 2025

10/10 Excellent

xian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magical hidden gem - the most stunning five star hotel, perfect to explore Hakone. Very peaceful, excellent food and outstanding staff. A short stay is all that is needed for Hakone and this resort hotel is worth the splurge!!!
Stayed 2 nights in May 2025

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing that rises above the rest is the warm and professional nature of the staff that are eager to ensure that guests feel welcome and taken cared off. Also the grounds are stunning—beautiful gardens and a close hiking trail. Onsen was great and mostly empty with a stunning view and you could track how busy it was from your hotel room before venturing forth. I will most definitely be back. Dinner is expensive as a heads up.
Stayed 1 night in May 2025

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a special hotel, really feels unique and traditional with exceptional service from staff. A great base to explore the area and their Kikkaso restaurant was such a highlight - one of the best meals we had on our trip. Would 100% stay there again
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Selma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms and garden! I didn’t want to leave it was so beautiful and everyone was so kind and accommodating!
Stayed 1 night in Apr 2025

10/10 Excellent

ANNA, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally planned to say at a ryokan, but since I'm traveling during busy season they traditional ones were all sold out. I stumbled upon this property, and I'm so glad I did. I would recommend this property to everyone staying in Hakone. It's central, but more than that it's gorgeous. The garden itself is beautiful with cherry blossoms (during season) and koi fish. There's a hike to the Mt Fuji view which we didn't do this time. The staff member Park was absolutely helpful - she drew us maps to help us get to the Hakone Ropeway, and she drew us a map to get to our shinkansen early morning when we were checking out. There's an area where you can pour yourself speciality coffee drinks and juices out of a machine. Also the onsen experience was wonderful! We went both days during our stay. The hotel also gives you pajamas to wear and all the amenities you could need per day! 10/10 would recommend this place!!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic Japanese experience
Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel- lovely surroundings. Stayed in the corner room on the forest tower and the room was fantastic- lovely view. So nice to use the onsen on the sixth floor of this building. Staff of course are amazing. Do be sure to stroll the garden- so beautiful. Breakfast is an affair each morning- felt very pampered. Highly recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This was my favorite hotel during my Japan trip. The rooms were spacious and the staff was incredibly kind and helpful. The resort and the grounds are beautiful! I would stay here again in a heartbeat.
Stayed 2 nights in Mar 2025

10/10 Excellent

Siraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 2 nights in Mar 2025