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Hakone Kowakien TEN-YU

4.5 star property
VIP Access

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Photo gallery for Hakone Kowakien TEN-YU

Exterior
Hot springs
Reception
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm)
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Hakone Open Air Museum
    ‪15 min walk‬
  • Hakone Ropeway
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(55 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.2 out of 10
Wonderful
(10 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout curtains, cots/infant beds

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

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  • Free WiFi
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4.6 out of 5, Wonderful, (153)
The price is €362
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About this property

Hakone Kowakien TEN-YU

Luxury ryokan with a sauna and spa services
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with private hot tubs and safes. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU's great location gets high marks from our customers. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include free lobby newspapers, a gift shop, and a multilingual staff
  • Onsite recreation includes hot springs and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Hakone Kowakien Yunessun and 3 minutes by foot from Okada Museum of Art
Hakone Kowakien TEN-YU offers its guests hot springs and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at the luxury Hakone Kowakien TEN-YU. Free self parking is available.

This 4.5-star Hakone ryokan is smoke free.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Cot (surcharge)
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 3300.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1206 out of 1475 reviews
Rating 8 - Good. 177 out of 1475 reviews
Rating 6 - Okay. 49 out of 1475 reviews
Rating 4 - Poor. 21 out of 1475 reviews
Rating 2 - Terrible. 22 out of 1475 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Both the room and public baths were well kept and clean. Our stay at TEN-YU was the highlight of our trip. The free icecream bars were a fun, extra bonus to our stay. Well worth the stay!
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hot spring hotel offer great amenities and friendly employee。 My family and I having a great time to relax and enjoys our stay that is too short。
Stayed 1 night in Mar 2025

10/10 Excellent

alison

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Feb 2025

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true White Glove service!

A true 5-star service. This hotel is very catered for tourists, everyone can speak English and info is well translated. Hotel is well maintained. Service is excellent. Buffet breakfast has an extensive selection of food choices. But it felt a little too crowded. Would be nice if there is a table service option available. Overall a very enjoyable experience that I would recommend.
Stayed 1 night in Mar 2025

8/10 Good

dong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is great! Hot spring is amazing!
Stayed 1 night in Mar 2025

10/10 Excellent

Long

Stayed 1 night in Mar 2025

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing service

8/10 Good

SUWON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Nancy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the private baths!
Stayed 2 nights in Mar 2025

4/10 Poor

TSZ YAN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for two nights after completing the Tokyo Marathon, I could not have chosen a better place to rest, recover and indulge myself. Logistics of getting Care from Tokyo via the romance car ti Hakone, then the opposite platform for the local train ..then 50 paces from the local train station to the hotel shuttle bus, which runs every 20 minutes Could not have been more convenient. The breakfast is out of this world with Weston and Japanese options and dinner was sublime.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mandy

Stayed 2 nights in Mar 2025

10/10 Excellent

Winnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spacious room we had. 2 twin beds. Slippers in the room was smelly so we didn’t use. I really like the fact they gave you the robes to wear! The lobby was beautiful. My favourite was the waterfall onsen at 5th floor! Must use first! They provide coverup robes for tattoos but they seem to run out of it quite fast. So grab one in advance once you’ve checked in. The stickers that they provided doesnt help if you have larger tattoos so I didn’t end up wearing any cover up’s on one of the days. Free icecream with token at front desk, included free breakfast from 6/7am to 10 or 11am? Go early before 8:30 if possible because they get really busy. Onsen inside the room was just a tub that you fill up with the onsen water. It was also really nice to use! Fits 2 people sitting up, or one person fully immersed. The only downside was the resort is abit further away from the main city so when it snowed badly, we had a lot of issues going in and out. So beware and be prepared for snow weather. You’ll just need to stay in! We had no choice but to head out because we paid for a food reso so we suffered trekking without proper jacket or snow gear. The bus was stuck, a lot of cars were stuck so we walked in the snow back at one point. They had a foot soak at lobby with a nice mountain view, enjoy icecream and coffee here or read a book. Family mart was in a nearby building that we walked to that had a connecting indoor passage so we didn’t have to step foot outside
Stayed 2 nights in Mar 2025

10/10 Excellent

Karman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tenyu was wonderful, it exceeded my expectations from facilities to dining. I would highly recommend this property to anyone
Stayed 1 night in Mar 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stay.

The hotel is absolutely beautiful, with top notch service. The onsen is incredible. The dinner was mid, at best. Not worth the money, in my opinion.
Stayed 2 nights in Mar 2025

10/10 Excellent

Aleks

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, in a very lovely location.
Stayed 1 night in Mar 2025

10/10 Excellent

Hanfeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel, the staffs are very nice and friendly. The view from my room and its own garden are both terrific. I also love both public and private hot spring options. The breakfast buffet is awesome that you can have both Japanese and western style food. The hotel also offer some activities you can register ahead of time. I hope the hotel can also let the guest to modify or add dinner through their website. Overall I had great experience during my stay!
Stayed 1 night in Mar 2025

10/10 Excellent

Morgan, Burlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a remarkable hotel! It was absolutely beautiful. We loved the Onsens and our room. The service was excellent and everyone was very helpful. The kids enjoyed the free ice cream.
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cozy and the staff were very polite and welcoming. My stay there was amazing!
Stayed 1 night in Mar 2025

10/10 Excellent

Bartosz Jakub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2025