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Hakone Suishoen

3.5 star property

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Luxury Suite Twin | Bathroom
Bar (on property)
Luxury Suite Maisonette King Double
Comfort Suite Maisonette Twin | Bathroom
Luxury Suite Twin

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Kowakien Yunessun
    ‪3 min walk‬
  • Place, Hakone Open Air Museum
    ‪12 min walk‬

Room options

View all photos for Stylish Suite Twin

Stylish Suite Twin

Stylish Suite Twin

  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Comfort Twin

Comfort Twin

Comfort Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Precious Suite Twin

Precious Suite Twin

Precious Suite Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Precious Suite King Double

Precious Suite King Double

Precious Suite King Double

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite Twin

Luxury Suite Twin

Luxury Suite Twin

  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

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Hakone Kowakien TEN-YU
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  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 1,885 reviews
The price is €443
15 Jul - 16 Jul
Hakone Kowakien TEN-YU

About this property

Hakone Suishoen

A full-service spa, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free Japanese breakfast is provided, as well as free WiFi in public areas, free self parking, and free train station drop-off. Other amenities include a sauna, massage/treatment rooms, and concierge services.
Hakone Suishoen offers 23 accommodations with private hot tubs and safes. This Hakone hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Cribs/infant beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs on site.

Our customers tell us they can't get enough of the helpful staff at Hakone Suishoen. During your stay, you're just a quick walk from Hakone Kowakien Yunessun. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free Japanese breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Indulge with aromatherapy, body treatments, or facials at the spa
  • Services include a concierge, a porter, and luggage storage
  • Onsite recreation includes hot springs and a sauna
  • Within a 15-minute walk of Hakone Kowakien Yunessun and Hakone Open Air Museum
  • Free train station drop-off shuttle service
Hakone Suishoen offers its guests a full-service spa, hot springs, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Hakone Suishoen also features a terrace, a garden, and concierge services. Self parking is free.

This 3.5-star Hakone hotel is smoke free.

Guests are served free Japanese breakfast daily from 8:00 AM to 10:00 AM.
Hakone Suishoen has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station drop-off shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free Japanese breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
Japanese futons are provided based on the number of adults in the reservation.
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Hakone Suishoen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 98 out of 111 reviews
Rating 8 - Good. 8 out of 111 reviews
Rating 6 - Okay. 2 out of 111 reviews
Rating 4 - Poor. 2 out of 111 reviews
Rating 2 - Terrible. 1 out of 111 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Y.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to enjoy onsen and Japanese food.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Haddon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service/food and the grounds are stunning.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality stay with clean spacious room, great food and nice private and public onsen baths
Stayed 1 night in May 2023
Verified

10/10 Excellent

Alexander Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy, excellent food
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Can Biao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, environment, services, food everything is excellent
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Yimin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the stay here! Super friendly staff and love the beautiful heritage of the hotel.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was wonderful,large with great bed and all the comforts dining was terrific warm atmosphere in the bar with a great bartender
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, amazing food and beautiful grounds!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Hin Pang

This onsen stay was a perfect harmony of nature, tradition, and hospitality. If you’re looking for a place to reset your soul, indulge in exceptional cuisine, and be cared for with sincere warmth, this is the place. We left feeling refreshed, grateful, and already dreaming of our return.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Eng Wah Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good and staff friendly. In-room onsen is well maintained and clean
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel which welcomed our children very warmly. The hotel and grounds were beautiful, and the food outstanding. We loved the family room with the private onsen, and it helped make our trip to Hakone. Ideally located for the Open Air Art park (10 min walk).
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food were excellent. The staff went out of their way to accommodate us.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So amazing

This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Tinsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every single yen.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Nena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly incredible experience from start to finish. Service first class, food impeccable and room and grounds picture-perfect. Cannot wait to return.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing ryokan stay in Hakone with private onsen. The rooms were spacious and comfortable. Breakfast and dinner were some of the best food we’ve had in Japan. Kimonos were provided to wear for meals. All the staff are super friendly and service was top notch.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Sanjuanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024