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Kagetsuen

2.5 star property

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Public bath
Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)
Ballroom
Garden
Daily buffet breakfast (JPY 2200 per person)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

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SENGOKUHARA, 1244, Hakone, Kanagawa Prefecture, 250 0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Lake Ashi
    ‪14 min walk‬

Room options

View all photos for Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

Comfort Twin Room, Non Smoking, Garden View (With Tatami Area)

  • Garden view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Room, Non Smoking

Japanese Room, Non Smoking

Japanese Room, Non Smoking

  • Sleeps 3
  • 3 Single Futons

View all photos for Renovated Room with Tatami Area and Garden View, Non Smoking

Renovated Room with Tatami Area and Garden View, Non Smoking

Renovated Room with Tatami Area and Garden View, Non Smoking

  • Garden view
  • 42 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

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About this property

Kagetsuen

A restaurant, a sauna, and a garden are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, gift shops/newsstands, a front-desk safe, and a banquet hall are onsite.
Kagetsuen offers 62 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries, and children's slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are 2 indoor/outdoor hot springs open between 2:00 PM and 11:30 PM. The temperature in the hot springs is set to 106°F.
During your stay at Kagetsuen, you're just a quick walk from Sengokuhara Onsen. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, 3 meeting rooms, and a gift shop
  • Onsite recreation includes hot springs, a sauna, and a golf driving range
  • 6 minutes by car from Ōwakudani and 11 minutes from Lake Ashi
There's a restaurant on site. Public spaces have free WiFi. Kagetsuen offers its guests hot springs and a sauna. There are 3 meeting rooms available. A vending machine, gift shops/newsstands, and a garden are also featured at Kagetsuen. Self parking is free.

Smoking is allowed in designated areas at this Hakone hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:00 AM.
Kagetsuen has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 1,540 for children
  • A restaurant

Things to do

  • 2 indoor/outdoor hot springs
  • Golf driving range
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In a national park

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • Hot springs open from 2:00 PM - 11:30 PM
  • Hot springs water temperature - 41 ºC
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1540 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 2:00 PM to 11:30 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Kagetsuen Hotel Hakone
Kagetsuen Hotel
Kagetsuen Hakone
Kagetsuen Hotel
Kagetsuen Hakone
Kagetsuen Hotel Hakone

Kagetsuen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 66 reviews
Rating 8 - Good. 24 out of 66 reviews
Rating 6 - Okay. 8 out of 66 reviews
Rating 4 - Poor. 4 out of 66 reviews
Rating 2 - Terrible. 0 out of 66 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Aleksei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy place on Hakone

Comfy room. On good weather you can see Mt. Fuji from some rooms. We really enjoied private onsen.Tasty breakfest with various options.
Stayed 2 nights in Feb 2025

8/10 Good

bamdad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near the bus station and a fair distance from the main city restaurants. The rooms were decent in terms of cleanliness and spacious enough.
View from the room
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the hotel ☺️
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good simple hotel and rooms with onsen

Nice simple 200 or so room hotel up in the hills of Hakone. Definitely nothing fancy and no nearby restaurants within easy walk, but small and comfy rooms at a reasonable price. I was there for golf the next day and drove, so easy one night stay before golfing and returning back to Tokyo. Nice onsen baths, and good basic accommodation.
Stayed 1 night in Oct 2019

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

A short bus ride to the hakone pirate ships. Catch the pirate ships to the hakone shrine and a 711. No restaurants near hotel.
Stayed 1 night in Jul 2019

8/10 Good

Ben, Chicago, IL

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice location in the hills of Hakone, setup as a spa with nice public baths. Breakfast menu is awesome and staff is great.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay at, it is very easy to get to all of the touristy spots of Hakone with the boat port at the bottom of the road and a bus stop right at the bottom of the driveway. Rooms very of a good size too and were a mixed western style with a Tatami area too and even got a free jelly in the fridge every morning. Views of Mt Fuji from the stairway and roof are a plus too.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

evelyn

Disliked: Room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and friendly

Generally fine. Will consider this hotel again in the future.
Stayed 1 night in Jan 2019

10/10 Excellent

TJOKORDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice place to stay
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised to find out that we had a great view of Mount Fuji from the grounds. There was public as well as private onsen which was great. Food in the hotel was good but trying to find alternative places to eat around the vicinity proved to be a challenge.
Stayed 3 nights in Nov 2018

6/10 Okay

Glenn

Get what you pay for

The onsen are indoors and industrial - they don't take advantage of the beauty in the area. All rooms are smoking. I was there on a Monday night and the nearby restaurants were closed and I didn't have a dinner reservation at the hotel so was refused service. The hotel did have a hot food vending machine. Very inexpensive hotel at least.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Peaceful location with a ghost town feeling.

This hotel is perfectly located in a peaceful place. If you travel by public transport, hahahaa be prepared to walk a lot. No restaurant or other sources of food is nearby. We book this hotel thinking the Onsen experence would be good, but nope it was very old place, not as clean we thought too. the rooms were very old. You really need to rent a car if u need to stay here and go around places. if the weather is bad the public transport will be stopped and we feel it like a ghost town after 5 or 6 pm. It will be good for locals as they drive and the restaurants only service tradition Japanese food. not then best place for foreign travelers. After all your stay, be waiting for a surprise for a bill on the usage of Onsen 300 yen per head. I don't know why I was asked to pay, as I got the key they said all is free. when asked for explanation hahaaa.. good if u can understand Japanese. Anyway, I will have to write to hotels.com to see about this matter.
Stayed 2 nights in Jul 2018

8/10 Good

Kasin, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Onsen Lover

Good thing about this hotel is you can have onsen and private onsen for compliment
Stayed 1 night in Apr 2018

8/10 Good

Heesun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좀 외진데 있어서 걱정은 했지만 숙소는 방도 크고 좋았습니다. 일본식 느낌은 숙소고 유카타랑 수건, 찻잔세트가 준비되어있었어요. 첫날은 방이 좀 추워서 말씀 드리니 바로 방 바꿔주셨고 둘째날은 좀 덜 추웠어요. T노선 버스정류장 바로 앞이고 도겐다이항까지 버스로 2분거리입니다. 4인가족 가성비는 좋았어요~
Stayed 2 nights in Feb 2025

6/10 Okay

Martin, Montreal

Travelled with partner, Travelled with group
Disliked: Cleanliness
A place stuck in time but not in a good way I recommend to skip if you can afford better places in the area, the room was old and lack of proper maintenance ex: the AC filters were full of dust, the carpet had stains and the celling of the bathroom had a mold spot. On top of that, we felt that the clerk at the reception refereded to us as "gaijin" in a disrespectful way when we book for the diner.
Stayed 2 nights in Sep 2024

8/10 Good

SAORI

Liked: Staff & service, room comfort

あいにくの天気でしたがお風呂を満喫！

温質もよくお部屋も快適でした。窓ガラスに子供の手跡があったり掃除には気になったところもありましたが、サービスもアットホームで個室温泉が無料で利用できたり、バイキングも大満足でした。
Stayed 1 night in Oct 2024

10/10 Excellent

satomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋も清潔で広くてゆっくり出来ました！ お風呂も硫黄泉で肌もツルツルに。 スタッフの方達の対応も良く安心して利用出来ました。是非また箱根に行く時は利用させていただきます！
Stayed 1 night in Aug 2024

4/10 Poor

Jesus, Cabo San Lucas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Las instalaciones se ven viejas, descuidadas y sucias. Solo habia habitaciones para fumadores disponibles por lo que el olor era insoportable. La habitacion se veia descuidada con algunas zonas con polvo y telarañas, la cortina de la regadera tenia moho. Para desayunar o cenar tienes que hacer reservación de otra manera hay una tienda con pocas opciones de comida instantánea. El personal del hotel es amable.

8/10 Good

jimei

Travelled with family and small children
Liked: Cleanliness
部屋には水2本だけ用意しておけばいいですし、シャンプーやボディーソープも用意していませんでした。
Stayed 1 night in Sep 2023

6/10 Okay

Mitsuhiro

Business traveller
Stayed 1 night in Jun 2022

8/10 Good

のりひと

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事には気をつけてください
Stayed 1 night in Apr 2022

10/10 Excellent

YUMI

Stayed 1 night in Apr 2022