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Marroad Hakone

3.0 star property

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Photo gallery for Marroad Hakone

A stone-tiled pool area with a bamboo fence, surrounded by a garden with various plants and a stone lantern.
A modern hotel room with a large bed, a sofa bed, a small table, and a TV.
Front of property – evening/night
A restaurant with multiple tables set for dining, featuring chandeliers and large windows.
A balcony with wicker furniture, a glass table, and a view of greenery.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Bar
  • Housekeeping

Explore the area

View in a map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪7 min walk‬
  • Place, Hakone Open Air Museum
    ‪3 min drive‬

Room options

View all photos for Room

A hotel room with a bed, two chairs, a desk, a TV, and a window with curtains.

Room

  • Sleeps 7
  • Free Wi-Fi

View all photos for Room

A building with a traditional architectural style, a mountainous landscape in the background, and a clear sky.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a chair, a television, and a large mirror.

Room

  • Sleeps 9
  • Free Wi-Fi

View all photos for 1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a bedside table with a lamp, and a window with curtains.

1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for 1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a bedside table with a lamp, and a window with curtains.

1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for 1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

A hotel room with tatami flooring, a traditional Japanese-style dining table, and two beds.

1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for 3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

A hotel room with two beds, a TV, a desk, and a window with curtains.

3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for 3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

A hotel room with two beds, a TV, a desk, and a window with curtains.

3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for 3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

A hotel room with a bed, a sofa, a small table, a chair, a TV, and a window with curtains.

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for 2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a window with curtains, and a wall-mounted picture.

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for 2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for 3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

A modern hotel room with a large bed, a sofa, a TV, and a flat-screen TV mounted on the wall.

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Single Beds
  • Free Wi-Fi

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About this property

Marroad Hakone

Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour front desk. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, free newspapers, free train station drop-off, and a vending machine are onsite.
Marroad Hakone offers 45 accommodations with safes and slippers. LED televisions come with digital channels.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Hakone hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
During your stay at Marroad Hakone, you're just a quick walk from Hakone Meissen Antique Museum. You'll find features like free WiFi in public areas, free self parking, and free train station pick-up service.
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine while dining at Voyageur
  • Continental breakfast served daily for a fee
  • Amenities include free lobby newspapers, an elevator, and a terrace
  • Onsite recreation includes hot springs
  • Just a 2-minute drive from Hakone Open Air Museum and a few minutes from Ōwakudani
  • Free train station pick-up and train station drop-off shuttle service
Marroad Hakone offers its guests hot springs. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, a vending machine, and complimentary newspapers in the lobby are also featured at Marroad Hakone. A train station pick-up service and a train station drop-off service are free. Limited free parking is available on a first-come, first-served basis.

This 3-star Hakone hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:00 AM.
Voyageur - This restaurant specializes in French cuisine and serves breakfast and dinner. Reservations are required.
Tea Lounge - This café serves light fare only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 9:00 AM to 6:00 PM
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,970 for adults and JPY 1,650 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tea Lounge
  • Voyageur

Things to do

  • Hot springs

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately JPY 2970 for adults and JPY 1650 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Marroad Hakone offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Marroad Hakone Hotel
Marroad Hakone
Marroad Hotel
Marroad Hakone Hotel
Marroad Hakone Hakone
Marroad Hakone Hotel Hakone

Marroad Hakone Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 115 out of 337 reviews
Rating 8 - Good. 151 out of 337 reviews
Rating 6 - Okay. 50 out of 337 reviews
Rating 4 - Poor. 14 out of 337 reviews
Rating 2 - Terrible. 7 out of 337 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was excellent. View was beautiful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour bar is good . Absolutely need hotel shuttle to get to town station because the hills are steep.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spatious
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Scott J

Liked: Cleanliness, property conditions & facilities
Close things we wanted to see and property has a nice onsen.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and dinner was very good. Make sure that you sign up or they won't feed you! Also no transportation on Sunday except the train at Gora.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Location was a hike and that’s on Expedia for not say free hotel transfer. Onsen was breath taking. Had dinner at the Gora brewery and it’s not brewery food. They collab with Nobu and it was great. Beer ehhhh! All in all-AMAZING!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, how quiet, and clean it was
Stayed 1 night in May 2025
Verified review

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Rooms were s!all but clean. Happy hour offered with free drinks.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

CHI WAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is recently decorated and room is very clean and tidy
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Dong Yan

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast no outdoor siting is a wasted
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

HEAVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Alexis

Liked: Amenities, property conditions & facilities
The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Marroad. On the outside, it looks a bit outdated, but the interiors are well maintained. I absolutely loved my room — it had been renovated, everything looked new, and it was both spacious and cozy. The staff were very kind and attentive. Another nice thing to mention is that they offer a free shuttle service from Gora Station to the hotel; you just have to call upon arrival.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience ever
Stayed 1 night in May 2025
Verified review

8/10 Good

Chanphen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Jesse

Liked: Property conditions & facilities
Very pleased. Breakfast was an extraordinary value
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff but very very old hotel. Wouldn't go again!
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property doesn't have any laundry and staff doesn't respond to any email. Otherwise, hotel is clean and staff is friendly and helpful.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in the beautiful mountainous area, my room had an amazing view. The hosts were very accommodating, I was allowed to check in earlier on the day of arrival. The onsen was great! The minus about the Gota area is that it’s not offering a lot of dining places. However, the hotel has the restaurant. The food was delicious! I had a great time during my stay!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Sehoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marroad Hakone

The hotel was so nice and clean, though the shuttle service ends early in the evening at 6pm,
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Hon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Ana Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive for the actual onsen installations.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
We liked that it had an indoor and outdoor onsen. We didn’t make dinner reservations before arriving but they accommodated us by giving us a simplified dinner menu that did not require prep. Thank you!
Stayed 1 night in May 2024
Verified review

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with first class service. Rooms were big and had everything you could need. Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.
Stayed 2 nights in Mar 2025