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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

4.0 star property

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Photo gallery for Rakuten STAY Hakone Susuki Grass Fields

Exterior
Heated floors
2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking | Living area
Stayable Showroom / 6 people capacity, Non Smoking
Separate bathtub and shower, spring water bathtub, free toiletries

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Sengokuhara Susuki Prairie
    ‪1 min walk‬

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

Heated floors

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Futons

View all photos for Family Room / 4 people capacity, Non Smoking

Family Room / 4 people capacity, Non Smoking

Family Room / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Futons

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

Stayable Showroom / 6 people capacity, Non Smoking

Stayable Showroom / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Family Room

1 bedroom, individually furnished, free WiFi, bed sheets

Family Room

  • Sleeps 4

View all photos for 6 Person Room

1 bedroom, individually furnished, free WiFi, bed sheets

6 Person Room

  • Sleeps 6

View all photos for Queen Beds + Raised Floor Area

1 bedroom, individually furnished, free WiFi, bed sheets

Queen Beds + Raised Floor Area

  • Sleeps 4

View all photos for Dog Friendly Room

1 bedroom, individually furnished, free WiFi, bed sheets

Dog Friendly Room

  • Sleeps 6

View all photos for Concept Room - Armonia

1 bedroom, individually furnished, free WiFi, bed sheets

Concept Room - Armonia

  • Sleeps 6

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About this property

Rakuten STAY Hakone Susuki Grass Fields

This smoke-free aparthotel features free self parking and a vending machine. Each apartment boasts a spring water bath and a heated floor, while offering a kitchen and a refrigerator. Guests can appreciate conveniences like a microwave and a coffee/tea maker, and other amenities include free WiFi and a stovetop.
Rakuten STAY Hakone Susuki Grass Fields offers 20 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include separate bathtubs and showers, spring water baths, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include rice cookers and hair dryers.

During your stay at Rakuten STAY Hakone Susuki Grass Fields, you're just a quick walk from Sengokuhara Susuki Prairie. Enjoy features like free self parking. This upscale aparthotel has 20 apartments. Each apartment includes amenities such as free WiFi and a spring water bathtub.
  • Each apartment offers a kitchen, a spring water bathtub, and a full-sized refrigerator
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Amenities include a car charging station and a vending machine
  • 6 minutes by car from Lake Ashi and 8 minutes from Ōwakudani
Rakuten STAY Hakone Susuki Grass Fields offers its guests a vending machine. The front desk is open around the clock. Limited free parking is available on a first-come, first-served basis.

This 4-star Hakone aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave
  • Paper towels
  • Rice cooker

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone

Rakuten STAY Hakone Susuki Grass Fields Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 16 out of 23 reviews
Rating 8 - Good. 5 out of 23 reviews
Rating 6 - Okay. 1 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

9.8/10

Cleanliness

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025

4/10 Poor

OKUTO

Stayed 1 night in Oct 2025

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025

10/10 Excellent

木村

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
清潔感があって非常に良かったです。
Stayed 1 night in Nov 2025

10/10 Excellent

VERA NATHALIA

Liked: Cleanliness, property conditions & facilities
部屋の雰囲気がいい
Stayed 2 nights in Oct 2025

10/10 Excellent

Tzu-yu

Liked: Cleanliness, room comfort
超棒更超級乾淨
Stayed 2 nights in Oct 2025

10/10 Excellent

Tae Rang

Travelled with family
Liked: Cleanliness, room comfort
Good Condition
Stayed 1 night in Oct 2025

10/10 Excellent

Haruka

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

貴之

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
細かいところの清掃をしっかり行って頂ければ、あとは言う事がないくらい楽しめるし、ゆっくりできます。
Stayed 1 night in Aug 2025

10/10 Excellent

JAESUNG

Stayed 1 night in Jul 2025

10/10 Excellent

ATSUKI

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
ペット同伴できること。
Stayed 1 night in Aug 2025

8/10 Good

MISUMI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
とても快適に過ごせました。温泉も良かったです。
Stayed 1 night in Aug 2025

8/10 Good

MEGUMI

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

8/10 Good

SATOSHI

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025