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Shirayu no Yado Yamadaya

3.0 star property

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Photo gallery for Shirayu no Yado Yamadaya

Hot springs
Hot springs
Hot springs
[Limited to One Room] Top Floor Room with a Private Hot Spring, Scenic View
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
1320-907 Gora, Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Ōwakudani
    ‪15 min walk‬
  • Place, Hakone Gora Park
    ‪16 min walk‬

Room options

View all photos for Japanese Style Twin Room, Great view, No Restaurants nearby, Check-in until 6PM

In-room safe, blackout curtains, free WiFi, bed sheets

Japanese Style Twin Room, Great view, No Restaurants nearby, Check-in until 6PM

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • Sleeps 2
  • 2 Single Futons

View all photos for Japanese Style Room, Great view, No Restaurants nearby, Check-in until 6PM

In-room safe, blackout curtains, free WiFi, bed sheets

Japanese Style Room, Great view, No Restaurants nearby, Check-in until 6PM

9.6 out of 10
Exceptional
(17 reviews)
  • Mountain view
  • Sleeps 6
  • 6 Single Futons

View all photos for [Limited to One Room] Top Floor Room with a Private Hot Spring, Scenic View

[Limited to One Room] Top Floor Room with a Private Hot Spring, Scenic View

[Limited to One Room] Top Floor Room with a Private Hot Spring, Scenic View

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons

View all photos for [Limited to 2 Rooms] Top Floor Room, Scenic View

Free toiletries, hair dryer, slippers, towels

[Limited to 2 Rooms] Top Floor Room, Scenic View

  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons

Twin Bed Japanese-Western Style Room, Great View, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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  • Parking included
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About this property

Shirayu no Yado Yamadaya

This smoke-free ryokan features a full-service spa, free newspapers, and gift shops/newsstands. Free WiFi in public areas, free self parking, and free train station pick-up are also provided.
Shirayu no Yado Yamadaya offers 15 accommodations with safes and slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include complimentary toiletries and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).
Our customers tell us they can't get enough of the helpful staff at Shirayu no Yado Yamadaya. During your stay, you're just a quick walk from Sengokuhara Onsen. Features include free WiFi in public areas, free self parking, and free train station pick-up service.
  • Free WiFi
  • Free self parking and extended parking
  • Indulge with massages at the spa
  • Amenities include free lobby newspapers and a gift shop
  • 15 minutes by foot from Hakone Gora Park and a 3-minute drive from Hakone Kowakien Yunessun
  • Free train station pick-up shuttle service
Shirayu no Yado Yamadaya offers its guests a full-service spa. Public spaces have free WiFi. Gift shops/newsstands, karaoke, and complimentary newspapers in the lobby are also featured at Shirayu no Yado Yamadaya. Limited free parking is available on a first-come, first-served basis.

This 3-star Hakone ryokan is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle
  • Free covered self parking on site
  • Free covered extended parking on site
  • Limited on-site self parking

Food and drink

  • Kaiseki meal

Things to do

  • Full-service spa
  • Karaoke

Family friendly

  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Full-service spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa open select days
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

More

  • Genkan (entryway)
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Fusuma (room partition)
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 9 PM

Front desk staffed during limited hours

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property is unable to accommodate dietary restrictions, including gluten-free meals, Vegetarian,  Vegan . Guests with food allergies must contact this property at least 3 days in advance.

Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

The entrance to this property is closed from 11 PM-7 AM. Guests are not permitted to enter or leave the property during this time.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shirayu no Yado Yamadaya offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 9 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Shirayu no Yado Yamadaya Inn Hakone

Shirayu no Yado Yamadaya Inn

Shirayu no Yado Yamadaya Hakone

Shirayu no Yado Yamadaya Ryokan

Shirayu no Yado Yamadaya Hakone

Shirayu no Yado Yamadaya Ryokan Hakone

Shirayu no Yado Yamadaya Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 152 reviews
Rating 8 - Good. 53 out of 152 reviews
Rating 6 - Okay. 22 out of 152 reviews
Rating 4 - Poor. 5 out of 152 reviews
Rating 2 - Terrible. 6 out of 152 reviews

7.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Deryl

Stayed 1 night in Feb 2026

8/10 Good

Sheyda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for one night to have an authentic Japanese experience with a private onsen. The rooms very large and it was a bit too big for two people. I think it would be better for a larger group, and the price would also be justified. Other than that, we had a great stay.
Stayed 1 night in Oct 2025

8/10 Good

Xianzhu

Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Stayed 2 nights in Oct 2025

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff that set up our meals was the best we have ever had she flew down the stairs with our shoes at lightening speed and explained every meal with a huge smile
Stayed 2 nights in Oct 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Victoria

Stayed 2 nights in Jul 2025

8/10 Good

Qingan

Stayed 2 nights in Jul 2025

10/10 Excellent

Hunter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend for the authentic Ryokan experience. It has an authenticity to it that the fancier places don't. Staff and service were amazing. Onsen were great with some fantastic views. Definitely a must if staying overnight in Hakone area.
Stayed 1 night in Jun 2025

10/10 Excellent

Mykhailo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanesse style hotel with perfect dinner
Stayed 1 night in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, room comfort
We had the loveliest night here, and the service was fantastic. We found the main lady who looked after us to be wonderful, fun, friendly and very caring. The inn may be a bit older but it was cosy and comfortable. It could use perhaps a little renovation, but won't stop us from staying again when we return!
Stayed 1 night in May 2025

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and exceptional service. Highly recommend you visit!
Stayed 1 night in May 2025

8/10 Good

Shai

Liked: Staff & service, property conditions & facilities, room comfort
Overall this was a good stay This was our first time in a Ryokan so we were not sure what to expect. The staff was very nice and welcoming, and catered to our every need. The room was in traditional style where you sleep on futons, and have breakfast and dinner served to your room by the nice lady that is with you through your whole stay. Bathroom has a japanese toilet, and there is no shower in the room, instead you shower in the Onsen. What we did is use the Onsen, then have the evening shower, and eat dinner. The food served is traditional, and for some can be challenging, but in my opinion most of what we had was tasty. You can also talk to the hotel if you have certain requirements or prefer something different and a bit more western. The futons were OK, and there were extra pillows in the closet. The onsen is nice and relaxing. The location is also very good because it's right next to the Hakone Ropeway station. The hotel is quite old and not renovated, but in my opinion, it adds to the "magic" of experiencing a traditional stay. However, it can be cleaner. Overall a good stay, and we thank the hotel staff and the nice lady who was with us.
Stayed 2 nights in Apr 2025

8/10 Good

Anna

Liked: Staff & service

Just OK

This Ryokan is up in the hills, far from anything except the Hakone cable car and ropeway. It is very authentic I am sure but very dated. The food was off in my opinion but I am not a fan of raw, fishy things that I don't know what they are. They try and explain but still a mystery on some of the items. You eat in your room on the floor which for a westerner was not comfortable however I realize it is their custom.
Stayed 1 night in Apr 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper Ryokan Inn experience with all the meals and hot tubs.
Stayed 1 night in Apr 2025

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are wonderful; quaint and traditional.
Stayed 2 nights in Mar 2025

8/10 Good

San

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place to stay
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Karla

Stayed 1 night in Jan 2025

10/10 Excellent

Luigi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Japanese rooms, well heated and food is amazing!
Stayed 1 night in Dec 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Eh

Room was very dirty, spider webs all over at the top. Private bath is tiny. Dinner was ok but breakfast was ehhh. It was very dissapointing. Have been excited to go to a ryokan for years and dont think ill give another one a go
Stayed 1 night in Oct 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, room comfort

Budget ryokan with excellent service

The service was exceptional as were the dinners and breakfasts. The insensitive were are well equipped and relaxing after a day of exploring. The property is a short walk from the rope way. The only reason I didn’t give this property a five star is that is is old and in need of renovations ( peeling linoleum and water (?) stains in the toilet area.
Stayed 2 nights in Oct 2024

2/10 Terrible

ben

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
do yourself a favor, and stay elsewhere. we had such high hopes for this leg of our trip. unfortunately, i have nothing good to report about this property. to put it softly, it was disgusting, especially by Japanese standards, and way overpriced for the condition of the facilities. the property needed a complete renovation 30 years ago, which we tried to look past. the private onsen was anything but inviting as it was surrounded by black mold (so much so that we didn't want our bare skin touching any surface), so we didn't even bother during our reserved and paid for time slot. we had two nights booked, and would have left the same day we checked in, but it was too late to book another hotel that night. we suffered through the night, and left the following morning before breakfast was served. doubtful we'll see any sort of refund for our subpar experience, so i can only hope this review steers others elsewhere. we've received no response from the property owner nor travelocity, which is also disappointing.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dayna

Stayed 1 night in Sep 2024