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Tensui Saryo

3.5 star property

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Photo gallery for Tensui Saryo

A modern lobby with a bar area, tiered seating, and ambient lighting.
Property video
A hot tub in a room with large windows and a chair.
A hot spring bath area with wooden flooring and a rectangular hot tub.
A balcony with a wicker chair, a hot tub, and a view of mountains.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
1320-276 Gora , Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪5 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬

Room options

View all photos for Room

A modern hotel room with a large bed, a sofa, a small table, and a sliding glass door leading to a balcony.

Room

  • Sleeps 2

View all photos for [Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Japanese-Western Style Room with Partially Open Air Bath, Dinner Included, Non Smoki

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Futons
  • Free Wi-Fi

View all photos for [Main Building] Japanese-Style Room, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Japanese-Style Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Queen Room with Tatami Area and Private Shower, Dinner Included, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Twin Room with Stone Bathtub, Dinner Included, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for [Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Japanese Style Superior with Open Air Bath, Dinner Included, Non Smoking

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for [Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building] Double Room with Open Air Bath, Dinner Included, Non Smoking

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Main Building]Japanese-Style Room with Private Bathroom, Mountain View, Dinner Included, Non Smokin

  • Mountain view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for [Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, blackout curtains, individually decorated

[Main Building]Japanese-Western Style Room with Partially Open Air-bath,Non Smoking (Adult Fee:3+yr)

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Futons
  • Free Wi-Fi

View all photos for [Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

A traditional Japanese room with tatami flooring, a low table, and a cushioned chair.

[Main Building] Japanese-Style Room, Non Smoking (Adult Fee:3+yr)

9.4 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

A hotel room with a large bed, a seating area with a chair and ottoman, a bedside table, a wall-mounted light, and a framed picture on the wall.

[Main Building] Queen Room with Tatami Area and Private Shower, Non Smoking (Adult Fee:3+yr)

9.2 out of 10
Wonderful
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

A hotel room with two beds, a bathroom with a glass shower, and a view of the city.

[Main Building] Twin Room with Stone Bathtub, Non Smoking (Adult Fee:3+yr)

8.6 out of 10
Excellent
(4 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for [Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, blackout curtains, individually decorated

[Main Building] Japanese Style Superior with Roten buro, Non Smoking (Adult Fee:3+yr)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for [Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

Down duvets, in-room safe, blackout curtains, individually decorated

[Main Building] Double Room (with Roten buro), Non Smoking (Adult Fee:3+yr)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for [Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

A modern hotel room with a large bed, a TV, a sofa, and a dining table.

[Main Building]Japanese-Style Room (Private Bathroom with Mountain View),Non Smoking(Adult Fee:3+yr)

  • Mountain view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Luxury Japanese room, Mountain view, Non-smoking Main Building Japanese-Style Room with Semi-Open-Air Onsen and Double Bed

A traditional Japanese-style room with tatami flooring, a low wooden table, a bed with a futon, sliding doors, and a view through a shoji screen.

Luxury Japanese room, Mountain view, Non-smoking Main Building Japanese-Style Room with Semi-Open-Air Onsen and Double Bed

  • Sleeps 7
  • 1 Double Bed and 1 Double Futon

View all photos for Queen room, No view, Non-smoking ([Main Building] Japanese Modern Queen Bed)

A hotel room with a bed, two chairs, a small ottoman, a wall-mounted light, and a framed picture.

Queen room, No view, Non-smoking ([Main Building] Japanese Modern Queen Bed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for [Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Annex]A Deluxe Twin with Open-Air Bath, Dinner included, Non Smoking (No one under 13 is admitted)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

Down duvets, in-room safe, blackout curtains, individually decorated

[Annex]A Deluxe Twin with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Annex] B JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for [Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

A modern room with a sofa, a bed, and a sliding glass door leading to a deck.

[Annex] B JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for [Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

A variety of Japanese dishes on a table, including sushi and sashimi, with a teapot and cups in the background.

[Annex] S JP-Style with Open-Air Bath, Dinner Included, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for [Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

A modern hotel room with a sliding glass door leading to a balcony, a small seating area with a table and chairs, and a visible bathroom with a shower.

[Annex] S JP-Style with Open-Air Bath, Non Smoking (No one under 13 is admitted)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for [Main Building] Double Room with Open Air Bath, Summer Limited Dinner Included, Non Smoking

Down duvets, in-room safe, blackout curtains, individually decorated

[Main Building] Double Room with Open Air Bath, Summer Limited Dinner Included, Non Smoking

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for [Main Building] Japanese-Western Style, Partial Open Air Bath, Summer Limited Dinner, Non Smoking

Down duvets, in-room safe, blackout curtains, individually decorated

[Main Building] Japanese-Western Style, Partial Open Air Bath, Summer Limited Dinner, Non Smoking

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Single Futons

View all photos for [Main Building]Japanese-Style (Private Bathroom, Mountain View), Summer Limited Dinner, Non Smoking

A hotel room with a large bed, a sofa, a chair, and a TV. There is a window with a view of the city at night.

[Main Building]Japanese-Style (Private Bathroom, Mountain View), Summer Limited Dinner, Non Smoking

  • Mountain view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Main Building] Twin Room with Stone Bathtub, Summer Limited Dinner Included, Non Smoking

Down duvets, in-room safe, blackout curtains, individually decorated

[Main Building] Twin Room with Stone Bathtub, Summer Limited Dinner Included, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Main Building] Japanese Style Superior with Roten buro, Summer Limited Dinner Included, Non Smoking

Down duvets, in-room safe, blackout curtains, individually decorated

[Main Building] Japanese Style Superior with Roten buro, Summer Limited Dinner Included, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

View all photos for [Main Building] Queen Room with Tatami Area and Private Shower, Summer Limited Dinner, Non Smoking

A hotel room with a large bed, a bedside table, a mirror, and a wall-mounted light fixture.

[Main Building] Queen Room with Tatami Area and Private Shower, Summer Limited Dinner, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for [Main Building] Japanese-Style Room, Summer Limited Dinner Included, Non Smoking

A traditional Japanese room with tatami flooring, a low wooden table, a television, and sliding doors.

[Main Building] Japanese-Style Room, Summer Limited Dinner Included, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons

View all photos for [Annex]A Deluxe Twin, Open-Air Bath,Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

A modern hotel room with a bed, a sofa, a TV, and a small table with a vase.

[Annex]A Deluxe Twin, Open-Air Bath,Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for [Annex] B JP-Style, Open-Air Bath, Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

Down duvets, in-room safe, blackout curtains, individually decorated

[Annex] B JP-Style, Open-Air Bath, Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for [Annex] S JP-Style, Open-Air Bath, Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

A modern living room with a sofa, a small table, and a balcony with a view of the mountains.

[Annex] S JP-Style, Open-Air Bath, Summer Limited Dinner, Non Smoking (No one under 13 is admitted)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

Deluxe Suite, Mountain View

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Futons

Economy Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

Superior Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

Traditional Room

  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

Japanese-style Room

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

Japanese-style Room

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

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About this property

Tensui Saryo

This hotel features a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include massage/treatment rooms, a front-desk safe, and multilingual staff assistance.
Tensui Saryo offers 34 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters. Guests can make use of the in-room refrigerators and coffee/tea makers.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. 32-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.

During your stay at Tensui Saryo, you're just a quick walk from Hakone Gora Park. Enjoy features like free WiFi in public areas and free self parking, plus a bar.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Amenities include a front-desk safe, a multilingual staff, and a vending machine
  • Just a 2-minute drive from Hakone Open Air Museum and a few minutes from Hakone Kowakien Yunessun
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at Tensui Saryo. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Hakone hotel.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily) (for a fee)
  • Multilingual staff

Outdoors

  • In the mountains

Spa

  • Facials
  • Massage
  • Treatment room

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Built in 1995
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: JPY 3300

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 8 AM - 7 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Guests with Room Only or Breakfast Included plans must request and book dinner by 4 PM on the same day. Guests with Room Only plans must request and book breakfast by 9 PM the evening prior to breakfast.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: JPY 150 per person, per night

We've listed all charges provided to us by the property.

The additional mandatory fee covers a bathing tax for hot springs usage. This fee is charged to guests age 12 and older, collected at the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: JPY 3300 (subject to availability)
  • Late check-out fee: JPY 3300 (subject to availability)
  • Housekeeping fee: JPY 4400 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8 AM - 7 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Tensui Saryo Hotel Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel
Tensui Saryo Hakone
Tensui Saryo Hotel Hakone

Tensui Saryo Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 139 out of 225 reviews
Rating 8 - Good. 51 out of 225 reviews
Rating 6 - Okay. 18 out of 225 reviews
Rating 4 - Poor. 10 out of 225 reviews
Rating 2 - Terrible. 7 out of 225 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a private outdoor bath in each room makes this a good option for travelers with tattoos.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely helpful staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable room for 4, loved our private onsen, and the kaiseki meal was a highlight!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities
Gorgeous hotel, impeccable service, wonderful location. The bedrock bath and foot bath bar were major highlights of our stay!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Tian Qing Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, full toiletries amenities. Good facilities and appreciate the foot bath counter.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, amenities
Room was perfect, as was the location especially being a three minute walk from the train station. Hotel bar is lovely, restaurant is so-so but there’s a few great dining options down the road, as well as a Lawsons. Would absolutely stay again.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing massage.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and well located
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious Lovely environment Fantastic food Unique experience
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of travel options for easy access to major tourist sites.
Stayed 2 nights in Mar 2025
Verified review

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is like
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Atsufumi

Liked: Cleanliness, staff & service, amenities
Need improve WiFi connectivity. Others are excellent. Good hospitality, nice onset and awesome dinner and breakfast.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and the bath was awesome. Very close to the train and cable car station.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Ryokan situated in a beautiful part of Hakone. The area in general is hilly and difficult to get around but that’s true of anywhere in Hakone. This is located very close to Gora station which is as convenient as it gets whether you want to sightsee in Owakudani or head back towards Odawara station. The dinner and breakfast are very generous serving hearty regional cuisine. The amenities are top notch and exactly what you want for your Ryokan getaway.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Doyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Japanese tradition ryokan with real hot spring water! It's a bit costly, but if you want full experience, then you should go for the dinner as well.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room. Near train station Staff was wonderful
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Grendel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are amazing and tried their best to communicate. The room is excellent and enjoyed the open air bathtub with beautiful background of the mountain. I would definitely recommend this hotel and definitely would stay here again.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Rekha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauace.. very clean and very very helpful people!! Free drinks and snacks are a bonus and the private hot baths were lovely!! Highly recommend it.. they even served us lovely vegetarian breakfast!! 🙂
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three nights stat

Great location - literally a few steps from Gora station and Hakone cable car (start point of the famous Hakone Loop.) services excellent. Onsen was not that impressive (compared with similar accommodations). Breakfast was quite monotonous - we stayed for three nights so breakfast #3 was identical to breakfast #1. And right across the street from the best coffee shop - Coffee Camp!!
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Magical Reprieve After Mt. Fuji's Summit

Staying here was possibly the best part of our honeymoon. We had just hiked all of Mt. Fuji over 2 days, and took a cab directly from there to Tensui Saryo, where we were welcomed with a free glass of wine and a foot bath. Our room had a stone bath that would magically spill over the edges as you stepped in, and would automatically refill with hot spring water when you stepped out. Our aching muscles were grateful for the large bed and bathroom. Wearing our yukatas to the kaiseki dinner was icing on the cake. We will be back.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Irene

Liked: Cleanliness, amenities
The meals were excellent except for the dinner the second night. The foot bath bar was great! The room was very large. There were some issues with the in room tub. It turned off on its own, then I had staff fix it for me. However, the automatic setting was set to 40 degrees Celsius, which was way too hot. There was no explanation of how it worked. It ended up being difficult to use.
Stayed 2 nights in Dec 2025
Verified review

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.
Verified review

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very relaxing stay

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice. Overall a very relaxing and pleasant stay.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

康子

Liked: Staff & service
一年半前にも宿泊し、 その際は離れの温泉露天風呂付きの部屋を予約し大変よかったため、 今回も同じ宿を選びました。 今回は1人で宿泊したため、 少し部屋の雰囲気を変えて内湯付きの部屋にしました。 お部屋の雰囲気も大変よく、 チェックインの対応、 入室したときはお部屋も広く清潔感があり、 お食事（値段の割には良い）、足湯のサービスなど、 スタッフの方々の対応がとても丁寧で 過ごしやすく快適でした。 唯一、浴室の窓側（壁側）のブラインドが全く使われていないのか、（掃除されていないのかは不明） 何度紐を操作してもブラインドが完全に固まった状態で、びくともしませんでした。 無理やりやると固まったブラインドが解けて 埃と虫が出てきそうな気配もありやめました。 （個人的感想） ブラインドが下げられなかったため、 浴室からの朝日が朝の5時から眩しくて 熟睡できなかった点が残念でした。 そのため少し厳し目に★3とさせていただきましたが、 その他は大変よかったです。 次回は事前に部屋の設備を確認してから チェックインしたいと思います。
Stayed 1 night in May 2026