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HESTA Hakone

2.5 star property

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Photo gallery for HESTA Hakone

Public bath
Twin Room, Non Smoking
Lobby
Exterior
Room, Non Smoking (Run of House)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Sengokuhara Onsen
    ‪1 min walk‬
  • Place, Hakone Visitor Center
    ‪12 min walk‬

Room options

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Japanese Western Style Room, Non Smoking

Japanese Western Style Room, Non Smoking

Japanese Western Style Room, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Basic Shared Dormitory

Basic Shared Dormitory

Basic Shared Dormitory

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Japanese-style Room, Non Smoking

Free WiFi, bed sheets

Japanese-style Room, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Japanese Style Room Bed, Non Smoking

Free WiFi, bed sheets

Japanese Style Room Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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About this property

HESTA Hakone

A microwave in a common area, laundry facilities, and a TV in a common area are available at this smoke-free guesthouse. WiFi in public areas is free. Other amenities include a vending machine. Bathrooms are shared.
HESTA Hakone offers 22 accommodations with slippers. Guests can surf the web using the complimentary wireless Internet access. Guests have access to shared bathrooms.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 4:00 PM to 11:00 PM.
During your stay at HESTA Hakone, you're just a quick walk from Sengokuhara Onsen. Enjoy features like free WiFi in public areas, plus laundry facilities and an indoor mineral hot spring (onsen).
  • Free WiFi
  • Amenities include laundry facilities, a vending machine, and TV in a common area
  • Just a 2-minute drive from Lake Ashi and 10 minutes from Hakone Kowakien Yunessun
As a guest of HESTA Hakone, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi.

This Hakone guesthouse is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a carport

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Spa

  • Public bath open from 4:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Detached shared bathroom
  • Slippers
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are welcome to use the onsite public bathing facilities.

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

HESTA Hakone Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 64 out of 163 reviews
Rating 8 - Good. 53 out of 163 reviews
Rating 6 - Okay. 30 out of 163 reviews
Rating 4 - Poor. 8 out of 163 reviews
Rating 2 - Terrible. 8 out of 163 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
fantastic place and it is budge friendly
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, quiet rooms, easy parking.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ho Kiu

Liked: Amenities, property conditions & facilities
Paradise for Crazy Drivers, hundreds of turns every time
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is amazing.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Clarence

Liked: Staff & service

Simple stay

It was good; it met expectations in that it was just a stay in Hakone. It is a shared bath, and the vending machine food isn't that great. The nearest convenience store is a 1-hour walk from the stay, and most restaurants close around 3 or 4. The bus stop is a short walk away.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Freya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Hoa

Liked: Cleanliness, staff & service
Really near with the ropeway and cruise stop.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Baptiste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Vito was super helpful at the front desk too.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

LAU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ki Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room is quiet location. Need to drive.
Verified

8/10 Good

Gina

Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Rhys

Liked: Staff & service, amenities, property conditions & facilities
Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too. The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Rasmus

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Acceptable stay for the price paid

A stay on the cheaper side of the usual Hakone pricing. Very big room. The public bath was not well maintained, and therefore not enjoyable to use. Location is not ideal but not a big issue if you have a car available.
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Kenichi

Disliked: Cleanliness, amenities, property conditions & facilities
no communication about checkin time and refusing a refund. not acceptable.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Dat

Liked: Cleanliness, staff & service, property conditions & facilities
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Stayed 2 nights in May 2024